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Encanto El Faro Luxury Ocean Front Condo-Hotel

5.0 star property
Luxury condo resort on the beach, with outdoor pool

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Photo gallery for Encanto El Faro Luxury Ocean Front Condo-Hotel

Property grounds
Full-size fridge, microwave, stovetop, dishwasher
In-room dining
Outdoor pool, pool umbrellas
Condo, 2 Bedrooms, Ocean View | Down comforters, pillowtop beds, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Bar
  • Barbecue grill
  • Outdoor Space
  • Housekeeping

Room options

View all photos for Condo, 3 Bedrooms, Ocean View

Condo, 3 Bedrooms, Ocean View | Down comforters, pillowtop beds, in-room safe, individually decorated

Condo, 3 Bedrooms, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • Ocean view
  • 147 sq m
  • Sleeps 6

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Down comforters, pillowtop beds, in-room safe, individually decorated

Premium Suite, 2 Bedrooms

  • Sleeps 4

View all photos for Condo, 2 Bedrooms, Ocean View

Condo, 2 Bedrooms, Ocean View | Down comforters, pillowtop beds, in-room safe, individually decorated

Condo, 2 Bedrooms, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • Ocean view
  • 135 sq m
  • Sleeps 4

Suite, 1 Bedroom, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • Ocean view
  • Sleeps 4

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About the neighborhood

Map
Calle 10 y Zona Federal Maritima, Playa del Carmen, QROO, 77710

What's nearby

  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Central Square - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Tropical Playa del Carmen - ‬2 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬1 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Encanto El Faro Luxury Ocean Front Condo-Hotel

Luxury condo resort on the beach, with outdoor pool
At Encanto El Faro Luxury Ocean Front Condo-Hotel, relax by an outdoor pool or hit the beach where you can enjoy parasailing. Each condo provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. A plasma TV with satellite channels and a DVD player provide a bit of entertainment, and guests will also find comforts like a pillowtop bed and a down comforter.
Encanto El Faro Luxury Ocean Front Condo-Hotel offers 66 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Rooms open to patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters. Plasma televisions come with satellite channels. Accommodations at this 5-star condominium resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen condominium resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

Spanish

Property amenities

Beach

  • On the beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Pool umbrellas

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) at scheduled times
  • Area shuttle (surcharge)
  • Car rental

Restaurants on site

  • Wickys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • A bar/lounge
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • DVD player
  • HDTV with satellite channels
  • MP3 dock

Outdoor areas

  • Barbecue grill
  • Garden
  • Patio
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a historical district
  • In an entertainment district
  • In the city center

Things to do

  • Children's pool
  • Kayaking
  • Parasailing
  • Ecotours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Theme park nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 buildings
  • 3 floors
  • 66 units
  • Access via exterior corridors
  • Built in 2009
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for USD 5 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Property is also known as

Encanto El Faro Luxury Ocean Front Condo-Hotel
Encanto Faro Luxury Ocean Front Condo-Hotel
Encanto Faro Luxury Ocean Front Condo-Hotel Condo
Encanto Faro Luxury Ocean Front Condo-Hotel Condo El
Encanto El Faro Luxury Ocean Front Condo Hotel
Encanto El Faro Luxury Ocean Front Condo-Hotel Playa del Carmen

Frequently asked questions

Does Encanto El Faro Luxury Ocean Front Condo-Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

What time is check-in at Encanto El Faro Luxury Ocean Front Condo-Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Encanto El Faro Luxury Ocean Front Condo-Hotel?

Check-out is at noon.

Does Encanto El Faro Luxury Ocean Front Condo-Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times.

Where is Encanto El Faro Luxury Ocean Front Condo-Hotel located?

Located in Downtown Playa del Carmen, this beachfront condo resort is in the city center, just steps from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Encanto El Faro Luxury Ocean Front Condo-Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 127 reviews
Rating 8 - Good. 29 out of 127 reviews
Rating 6 - Okay. 14 out of 127 reviews
Rating 4 - Poor. 10 out of 127 reviews
Rating 2 - Terrible. 3 out of 127 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Room comfort

Beautiful beach, not so beautiful experience

Although the accommodations were acceptable, we did have a few issues with our stay. For one, the management at El Faro All Suites Resort was very adamant about us taking a 1.5 hour sales pitch of their units – even after we told them we were not interested. They were everywhere: on the street, even followed us to the beach trying to convince us to take the sales tour. There was also one day when we had no maid service and had to reuse our towels and wash our own dishes. Also, there was no A/C in the hallways of the hotel so it was a bit steamy making our way to our room. Finally, the security guard on premises was a bit rude. Even after almost a week at the resort, he continued to harass us. I felt I was being watched by him all the time! Other then these issues, the beach and surrounding areas were marvelous. We had great weather.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Decepcionado!

Mal servicio. Al llegar la primera noche nos enviaron a otro hotel porque no tenían nuestra reservación. No tuvimos televisión por dos días porque la cuenta no se había pagado. Cada vez que pedíamos algo el recepcionista nos decía que teníamos que ir a otro hotel para cualquier cosa que necesitáramos porque nosotros habíamos hecho la reservación con el Encanto y ellos eran de El faro. Nos sentimos abandonados a nuestra suerte todo el tiempo que estuvimos, yo no lo recomiendo.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Decepcionado!

Mal servicio. Al llegar la primera noche nos enviaron a otro hotel porque no tenían nuestra reservación. No tuvimos televisión por dos días porque la cuenta no se había pagado. Cada vez que pedíamos algo el recepcionista nos decía que teníamos que ir a otro hotel para cualquier cosa que necesitáramos porque nosotros habíamos hecho la reservación con el Encanto y ellos eran de El faro. Nos sentimos abandonados a nuestra suerte todo el tiempo que estuvimos, yo no lo recomiendo.
This review was submitted before 2018 and has not been verified.

4/10 Poor

jose, argentina

Liked: Staff & service, room comfort

mala administracion

reservamos la estadia en el Faro y cuando llegamos nos trasladaron a otro condominio supuestamente de la misma administracion el Corto Maltes, y luego sucedio que de repente la administraciion y servicios se separan y nos dejan sin la logistica de servicios y limpieza sin que nadie nos avise. Una mala experiencia para unos dias de vacaciones
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente ubicación

Todo estuvo bien, excepto que no hay parqueadero
This review was submitted before 2018 and has not been verified.

2/10 Terrible

josie, australia

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

We waited 3 hours to check in !

The management went into some sort of receivership while we were there, they cut off the Internet, saying it was down but really it was because of what was happening with the financial side. They made us wait for 3 hours to check in past check in time as they had not checked their emails for our booking. When we complained they said it was not their fault as they only had 4 cleaners, we were not the only ones that this happened to. The morning that we checked out, reception and the restaurant had been locked up and we had to check out at a table on the side of the building.
This review was submitted before 2018 and has not been verified.

8/10 Good

Sophie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay!

The location can't be better - right on the beach and only one block from the famous 5th Ave in Playa del Carmen. We enjoyed walking on the beach and checking out other hotels and resorts, as well as eating at a nice restaurant on 5th Ave. Our apartment is very clean and modern. And you can have a fantastic view of the swimming pool and the ocean from the balcony. Sitting there eating breakfast or relaxing is unbeatable experience! The only thing is the beautifully designed swimming pool is close after 10pm and it's dark at night. It would have been great if they had put in more lights so that we can have a drink by the pool or something. The property next door has live music almost every night at their bar and restaurant. Since there is not much to do at our hotel at night so we went there some times to have drinks.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, close to everything

I would not call this place necessarily a hotel. It is more like an apart-hotel. Great location, the condo unit we got was pretty much just like pictures. Everything worked fine, and I would strongly recommend it for travelers who do not mind who are looking to have a condo experience. The property is very well kept, and the staff was nice and professional. Small units (1 bedroom like the one we had) face 10th street, which can be a bit noisy. In the morning you will hear the oxygen tanks being loaded from trucks to the pavement. However in the evening you can hear the live music from the restaurant next door.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar

Muy recomendable el hotel, excelente ubicacion.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jimmy, Houston,Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the greatest stay!

Hotel was great on the beach. Staff was great and very helpful! Restaurants were nearby great food, great drinks the mixed drinks were the best at all the restaurants we went to! A bit pricey but worth every penny ! WILL BE BACK NEXT YEAR FOR SURE NEXT YEAR!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

FMALBA, SAN LUIS POTOSI SLP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE HOTEL EN EL MEJOR LUGAR DE PLAYA DEL CAR

LA PASAMOS EXCELENTE, EL HOTEL SUITES ESTA EN EL MEJOR LUGAR DE PLAYA DEL CARMEN , A UNOS PASOS DE LA MEJOR ZONA DE LA CALLE 5ta EN DONDE ESTAN LOS MEJORES RESTAURANTES Y TIENDAS PARA COMPRAS, ESTA DIRECTAMENTE EN LA PLAYA, MUY BUENA ALBERCA .REGRESO CON GUSTO.
This review was submitted before 2018 and has not been verified.

6/10 Okay

MonyLo, Torreón, COAH, México

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Trato del personal.

Al llegar nos dieron una habitación sin vista al mar, lo que se veía era la calle; pedimos cambio y se nos dijo que no había disponibilidad (aun cuando era evidente que el hotel no estaba lleno), que esa era la habitación que rentamos, a lo que les contestamos que no, que nuestra reservación era con vista al mar, refirieron que a lo mejor en la agencia de viajes así lo tenían pero que estaba mal, que esa era la habitación que adquirimos; total que después de dos días de insistir nos cambiaron a otra habitación que al menos desde el balcón tenía vista parcial del mar, para lo cual intervino una dama que no está permanentemente en el lobby, sin saber si es dueña, gerente o encargada. Lo desagradable es que después de pedir el cambio de habitación, el personal del hotel nos atendía con desgano y evitaban saludarnos (por la ubicación de nuestra habitación, teníamos que pasar forzozamente por el lobby). Lo cual generó cierto mal sabor de boca en nosotros, por decirlo así. Otro asunto es que nos quitaron de unos camastros que están en la playa del hotel alegando que esos no eran del mismo, sino de un bar que se encuentra en un hotel de al lado; también, en los camastros de los que ya no nos quitaron, llegaron los de seguridad incomodando al preguntar si estamos hospedados en el hotel. Ya al final de nuestra estadía necesitabamos imprimir nuestros pases de abordar y otras cosas y ahora sí muy amables ellos nos los imprimieron y nos dieron datos para solventar nuestras necesidades.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente ubicación.

Reserve una habitación Ocean View, pero me querían dar otra sin vista al mar, pero después de exigir lo reservado me dieron la habitación correcta.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Raúl Guadarrama, Pachuca, Hgo.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelentes vacaciones

Excelente ubicación, una vista maravillosa hacia el mar, donde puedes disfrutarlo desde tu habitación y con una conexión increíble entre la alberca del hotel y la playa. Condiciones excelentes del mobiliario. Con mucha cercanía a las calles de Playa donde puedes salir a disfrutar del ambiente nocturno. Realmente la pasamos muy bien en familia y tenemos la intención de regresar. Nuestra única recomendación es que vean el tema de estacionamiento, ya que en nuestro caso no pudimos accesar al que cuentan y tuvimos que irnos a uno externo, que genera su costo y el tener que desplazarse.
This review was submitted before 2018 and has not been verified.

8/10 Good

José, Guadalajara Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicacion

Todo estuvo muy bien, en realidad lo recomiendo bastante. La única queja es que no tiene estacionamiento.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jackie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it !!!

We have stayed in this condo/ hotel three times now and we absolutely love it !! Very safe , very clean and the staff has been very accommodating . I love playa del carmen especially because of this condo !!!
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Room comfort

Nice place for 3 couples or families

smelt of mould especially bathrooms and stairs The front staff were very nice,. ALL Rooms must have Wifi. Not cheap though great living rooms. Hotel restaurant too expensive and thus no customers
This review was submitted before 2018 and has not been verified.

6/10 Okay

artemia

Liked: Cleanliness, property conditions & facilities, room comfort

Nice place by ocean

The place was nice but i dont feel welcome at all the first day we hot there i go to the frontdesk and he give me 2 key for the room 2 for towels nothing alse you need to figure the rest your self i pay for ocean view and i dint get it i call the frandesk and ask hem why. I dont get the one i pay for he said he dont have any more mayby tuesday but he never did so i was realy desapointed but the ocean was betifull Nice restaurants around the hotel
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Lynn, Florida

Liked: Cleanliness, staff & service, property conditions & facilities

Luxury at reasonable prices

From the moment of our check-in, the staff was very attentive to our requests and needs (for minor problems). Our unit was exactly what we requested and the view was absolutely gorgeous from our balcony. Our AC unit was too good! A very nice pool is located seaside, in the middle of the complex. The grounds surrounding the pool were expertly manicured and provided privacy in sitting areas around the pool. There were plenty of chairs around the pool and on the beach. Poolside service was provided by Wicky's located within the complex (try the shrimp playa).
This review was submitted before 2018 and has not been verified.

8/10 Good

Jesse, San Jose, CA.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Nice condo-hotel room requires some maintenance.

This condo-hotel is located conveniently at the foot of the beach, with easy access to the famous Quinta Avenida strip. The hotel is generally in good condition. The room service was friendly. Our room, a three bedroom suite, was well furnished, comfortable beds and a kitchen with all the necessary cooking utensils. The only problems with the suite was the two of the air conditioner were not working: the one in the living room and the one on the second floor interior balcony. Fortunately, the A/C units inside the bedrooms all works. However, we needed to keep all of them on at all times and our door open to keep the rest of the condo cool. Also, some of the electronics did not work, or were damaged. For example, the living room mounted flat TV had some lines vertically across the screen. The television in one of the rooms did not have a cable box and so it did not have programing. The ipod compatible boom box was broken. Also, the lobby staff was supposed to provide us with a code to the room's safe, but never did. Despite these issues, the service on the beach was good. The beach and location was great; away from the fishing boats. The staff set-out beach loungers and umbrellas and provided towels to patrons. The pool is big and clean. We did not eat at the condo-hotel's restaurant, called Wicky's; however, we compared menus to restaurants on the strip and found Wicky's to be more expensive.
This review was submitted before 2018 and has not been verified.

8/10 Good

Oli, Houston, TX

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent location

The location and facilities were great. The only caveat is that they reserve the right to give you a room at a sister property across the street (Corto Maltes) further away from the pool and next to a busy street. Various businesses have early morning deliveries ranging from soft drink trucks to oxygen diving tanks, too much noise as early as 6 am. The noise won't let you sleep late. The top property (Encanto El Faro) is quoted a higher price online, if you reserve there but end up at the Corto Maltes property you will not receive a refund for the difference-this happened to us. Therefore, unless you can get confirmation that you will stay at Encanto El Faro, DON'T pay the extra cost. The apartments were impeccably clean, spacious and comfortable. Location is great (Other than the busy street noise!) because you'll be two blocks away from the nightclubs and a few feet away from the beach. There are two restaurants on property, both equally good. Zensi has excellent live music EVERYDAY, ranging from reggae to top 40 and classic rock. Can't beat it. You're also two blocks from 5th avenue (Quinta Avenida), again, the location is great.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Adelaide, Rio de Janeiro, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel maravilhoso!!

A localização do hotel é perfeita, ao lado da Quinta Avenida e com uma praia a dez passos de distância. Os apartamentos são enormes e super confortáveis. A cozinha é super completa e cada quarto possui um banheiro privativo. O hotel perfeito para uma estadia maravilhosa em Playa del Carmem!!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

Muy buenas vacaciones. . .

La limpieza en general buena, pero la cama muy incomoda y las sábanas con mal olor, después las cambiaron y estuvo mucho mejor. La recámara muy apretada, Un punto a su favor cuando dejé olvidado algo en la habitación y me la entregaron a través de un sobrino el día que salimos.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Nice hotel on the beach

Pretty nice hotel close to the beach and 5th Avenue. Pretty nice restaurant to enjoy across the street.