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El Dorado Casitas Royale, All & More Inclusive - Adults Only

5.0 star property
Travelers find tranquility lounging by one of the 14 pools or letting their cares drift away on Paradise Beach with a refreshing cocktail in hand

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Photo gallery for El Dorado Casitas Royale, All & More Inclusive - Adults Only

Front of property - El Dorado Casitas Royale, All & More Inclusive - Adults Only (Playa del Carmen)
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Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy - El Dorado Casitas Royale, All & More Inclusive - Adults Only (Playa del Carmen)
Exterior - El Dorado Casitas Royale, All & More Inclusive - Adults Only (Playa del Carmen)
Restaurant - El Dorado Casitas Royale, All & More Inclusive - Adults Only (Playa del Carmen)
El Dorado Casitas Royale offers luxury and serenity. Enjoy body treatments or cocktails at the beach bar with views of Paradise Beach. The property features 14 pools for relaxation and high-speed WiFi throughout.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Free airport shuttle
  • Parking included

Room options

View all photos for CASITA SUITE - MORE INCLUSIVE

CASITA SUITE - MORE INCLUSIVE | 1 bedroom, free minibar, in-room safe, desk

CASITA SUITE - MORE INCLUSIVE

8.8 out of 10
Excellent
(6 reviews)
  • Beach view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for BEACHFRONT CASITA SUITE

1 bedroom, free minibar, in-room safe, desk

BEACHFRONT CASITA SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE | 1 bedroom, free minibar, in-room safe, desk

SWIM UP CASITA SUITE

7.4 out of 10
Good
(3 reviews)
  • Beach view
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE | 1 bedroom, free minibar, in-room safe, desk

PRIVATE POOL CASITA SUITE

8.0 out of 10
Very good
(1 review)
  • Beach view
  • 78 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE | 1 bedroom, free minibar, in-room safe, desk

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 78 sq m
  • Sleeps 2
  • 1 King Bed

ROYAL RETREAT DELUXE PRIVATE POOL SUITE

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

ROYAL RETREAT DELUXE SWIM UP SUITE

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Playa del Carmen, El Dorado Casitas Royale, All & More Inclusive - Adults Only is on a private beach. Sanctuary of Hope and Time Capsule and Puerto Morelos Town Square are notable landmarks, and the area's natural beauty can be seen at Paradise Beach and Dr. Alfredo Barrera Marin Botanical Garden. Playa Paraiso Golf Course and Nicklaus Design Golf Course are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
Map
Playa del Carmen, QROO

What's nearby

  • Paradise Beach
    Paradise Beach
    17 min drive - 4.4 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    14 min drive - 3.5 miles
  • Playa Paraiso Golf Course
    14 min drive - 3.8 miles
  • Dr. Alfredo Barrera Marin Botanical Garden
    17 min drive - 6.6 miles
  • Sanctuary of Hope and Time Capsule
    17 min drive - 6.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    31 min drive

Restaurants

  • El Mar Y Tierra
    8 min drive
  • Don Miquel
    11 min drive
  • La Hacienda
    9 min drive
  • El Cocotal
    3 min walk
  • Guacamaya Bar
    9 min walk

About this property

El Dorado Casitas Royale, All & More Inclusive - Adults Only

Luxury all-inclusive hotel near Playa Paraiso Golf Course
Located close to Nicklaus Design Golf Course and Paradise Beach, El Dorado Casitas Royale, All & More Inclusive - Adults Only provides a free roundtrip airport shuttle, 2 beach bars, and 3 poolside bars. Treat yourself to a body scrub, thalassotherapy, or a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Enjoy the health club, as well as activities like volleyball. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a terrace and a coffee shop/cafe.
Other perks at this hotel include:
  • 14 outdoor pools
  • Free self parking and valet parking
  • A dock, a 24-hour front desk, and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All 203 rooms include comforts such as private indoor hot tubs and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars.
Extra conveniences in all rooms include:
  • Jetted tubs, hair dryers, and shampoo
  • 30-inch Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • 14 outdoor pools
  • Full-service spa
  • Health club
  • Hot tub
  • Volleyball

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Outdoors

  • Dock
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • No elevator
  • Tile flooring in public areas

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Food and drink

  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 02451323

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Does El Dorado Casitas Royale, All & More Inclusive - Adults Only have a pool?

Yes, this property has 14 outdoor pools.

Is El Dorado Casitas Royale, All & More Inclusive - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at El Dorado Casitas Royale, All & More Inclusive - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at El Dorado Casitas Royale, All & More Inclusive - Adults Only?

Check-out is at noon. Late check-out is available for a fee.

Does El Dorado Casitas Royale, All & More Inclusive - Adults Only provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Are there all-inclusive benefits at El Dorado Casitas Royale, All & More Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included.

Where is El Dorado Casitas Royale, All & More Inclusive - Adults Only located?

This Playa del Carmen hotel is on the beach, 3 mi (4.8 km) from Playa Paraiso Golf Course, and within 6 mi (10 km) of Nicklaus Design Golf Course and Paradise Beach. Dr. Alfredo Barrera Marin Botanical Garden and Sanctuary of Hope and Time Capsule are also within 6 mi (10 km).

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Reviews

El Dorado Casitas Royale, All & More Inclusive - Adults Only Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 85 out of 146 reviews
Rating 8 - Good. 36 out of 146 reviews
Rating 6 - Okay. 6 out of 146 reviews
Rating 4 - Poor. 8 out of 146 reviews
Rating 2 - Terrible. 11 out of 146 reviews

Reviews

Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, staff was so friendly, resort was very well maintained, food was delicious, room was beautiful and spacious, spa was incredible
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Ariathna Abigail

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Such a great get away with my husband! Will be going back soon!
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Our casita was large and spacious.bed was very comfortable but some furniture needed to be replaced. Staff was excellent and very friendly. Food was very good only complaint food was not serve hot. Many times it was warm.
Picture from beachfront casita had more of a pool view. There was literally no beach
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Veronica

Liked: Cleanliness, staff & service
It was great stay, staff very friendly and professional. I personally think the hotel can benefit from a remodel update overall.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and kind! The resort is very dated! Hot tub in our casita suite did not work, and no discount was offered when we reported it! Our private pool was slimy, dirty, and was NEVER cleaned our entire stay (7 nights)! Would definitely not recommend this resort to anyone! It was a very disappointing stay and Expedia should know that this resort only wants to sell memberships, at our check in, thru out our stay, and even the day we left waiting for our transportation to return to Cancun airport!! Food was poor, and they did not allow us the $120 resort credit to be used towards anything! After paying $5,000 for a seven night stay; we definitely thought it was not worth it at all!!
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Ilona

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff was overall very friendly and helpful. Main reasons why we could not rate the resort higher was related to the inability to make restaurant reservations for the first few night with no option to take care of it in advance as well as inconsistencies with room supplies in regard to coffee and snacks.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Darin

Liked: Cleanliness, amenities, property conditions & facilities
Resort is amazing, food is excellent! Our only issue is that each time we've stayed here we book a beach front casita and each time upon arrival we're told they don't have one, usually due to some complication. They try to put us in a lesser quality casita and we have to jump through hoops to get what we want, which still wasn't a beach front casita. If you want a beach that you can get in the water and swim, this is not your resort!
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful. Food was great and staff were friendly. Time coordination was a little unorganized with certain activities like the spa and excursions, but I had a great experience.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazingly friendly
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great food!
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with very nice staff.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star resort with great variety of food
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel, service and quiet.
Stayed 4 nights in Jul 2025
Verified

2/10 Terrible

David

Liked: Cleanliness
Disliked: Amenities
Several issues. Unable to make reservations for dinner for all nights upon arrival.. When trying to make the reservation on the day of, the restaurants were all full until 9PM. But we just walked up to the restaurant we wanted and were taken right in. Safe in room was not functioning and was never replaced. TV in room did not work and was never fixed or replaced. Quality of food at Pecos Grill steak house was not good.. on all courses. We have stayed here many times over the past 25 years but this will likely be our last. Otherwise, love the location and the casitas.. This was more of a management failure.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Victoria

Liked: Staff & service, property conditions & facilities
Everything was amazing. The food, the service and property was amazing. So many things to love, we will be back!
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

makyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was such an amazing vibe. The staff did so amazing at helping us, and takinf care of any of our concerns.
Stayed 8 nights in Sep 2024
Verified

8/10 Good

Kaley

Liked: Cleanliness, amenities
Great if you just want to stay on property, eat, drink, and stay by the pool. Not great for beach time or adventure. Beaches have big ugly concrete blocks not far out in the water. Beaches often are rock or have a big drop before sand.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service by the employees was excellent
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service
Stayed 5 nights in Nov 2024
Verified

4/10 Poor

Anna

Liked: Staff & service
Disliked: Cleanliness
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and relaxing.
Stayed 7 nights in Feb 2024