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City Express by Marriott Playa Del Carmen

3.5 star property
Suburban hotel with free breakfast and area shuttle service

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Photo gallery for City Express by Marriott Playa Del Carmen

Exterior
Lobby
Restaurant
Room, 2 Double Beds | 1 bedroom, desk, blackout drapes, soundproofing
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Pool
  • Gym
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Room, 2 Double Beds

1 bedroom, desk, blackout drapes, soundproofing

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

1 bedroom, desk, blackout drapes, soundproofing

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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About the neighborhood

Map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 16 min walk - 0.9 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
  • Quinta Avenida - 19 min walk - 1.0 mile
  • Playacar Beach - 19 min walk - 1.0 mile
  • Playa del Carmen Main Beach - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Rolandi's - ‬2 min walk
  • ‪Don Sirloin Playacar - ‬1 min walk
  • ‪El Gran Taco - ‬12 min walk

About this property

City Express by Marriott Playa Del Carmen

Hotel near Quinta Avenida
Close to Playacar Golf Club and Playa del Carmen Maritime Terminal, City Express by Marriott Playa Del Carmen provides free continental breakfast, dry cleaning/laundry services, and a gym. In addition to a 24-hour business center, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • A free area shuttle, an electric car charging station, and a front-desk safe
  • Luggage storage, a 24-hour front desk, and a water dispenser
Room features
All 135 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Recycling, free infant beds, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Does City Express by Marriott Playa Del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is City Express by Marriott Playa Del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at City Express by Marriott Playa Del Carmen?

Self parking is free at this property.

What time is check-in at City Express by Marriott Playa Del Carmen?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at City Express by Marriott Playa Del Carmen?

Check-out is at 1 PM.

Where is City Express by Marriott Playa Del Carmen located?

Located in Playacar, this hotel is within 1 mi (2 km) of Centro Maya Shopping Center, Quinta Avenida, and Playa del Carmen Main Beach. Xplor Theme Park is 3 mi (4.8 km) away.

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City Express by Marriott Playa Del Carmen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 350 out of 1000 reviews
Rating 8 - Good. 321 out of 1000 reviews
Rating 6 - Okay. 152 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 90 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Janette

Liked: Staff & service, amenities, property conditions & facilities
The location is convenient. Several restaurants nearby.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Dec 2024

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Feb 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Ice machine down. No Google Pay.
Stayed 10 nights in Feb 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and friendly, Clean room and free breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good overall
Stayed 2 nights in Oct 2024

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.
Stayed 7 nights in Dec 2024

10/10 Excellent

Elsa Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.
Stayed 1 night in Mar 2023

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the beach and restaurants
Stayed 2 nights in Jun 2023

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service, property conditions & facilities
There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.
Stayed 1 night in Jan 2024

8/10 Good

maelad

Liked: Staff & service, property conditions & facilities
Average hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is accesible , ease to find, comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

janett

Liked: Amenities, property conditions & facilities
I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced
Stayed 2 nights in Jan 2025

2/10 Terrible

alfredo

Disliked: Staff & service, amenities, property conditions & facilities
Terrible services and there was pest all over the place
Stayed 8 nights in Mar 2022

2/10 Terrible

Olga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible conditions, old and beoken furnitures. Extremely dirty. The worst hotel I ever was in my life. I was confused with city express suites and unfortunately as a mistake I choose the wrong one (?city express hotel) . This one is TERRIBLE.
Stayed 1 night in Dec 2023

4/10 Poor

Jose

Disliked: Staff & service, amenities, property conditions & facilities
The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.
Stayed 2 nights in Aug 2022

4/10 Poor

Flor

Disliked: Staff & service
Ok
Stayed 1 night in Aug 2022

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition of my room was horrible. Tiny cockroaches in the walls and underneath the bed. One wall had fungus and the furniture was in poor condition. Shower curtain was ripped. Overall, a hell of a room
Stayed 2 nights in Jul 2022

2/10 Terrible

GHASSAN

Disliked: Staff & service
We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena
Stayed 1 night in May 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ihuuguogou
Stayed 1 night in May 2025

6/10 Okay

Gonzalo

Stayed 1 night in Apr 2025

10/10 Excellent

Cesar

Todo muy bien sin problemas recomendable
Stayed 1 night in Mar 2025