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City Express by Marriott Playa Del Carmen

3.5 star property
Suburban hotel with free breakfast and area shuttle service

Choose dates to view prices

Photo gallery for City Express by Marriott Playa Del Carmen

Exterior
Restaurant
Lobby
Desk, blackout drapes, soundproofing, iron/ironing board
Restaurant
In the heart of Playa del Carmen, City Express by Marriott Playa Del Carmen offers a vibrant retreat. Start your day with continental breakfast, stay active at the 24-hour gym, or relax by the outdoor pool with sun loungers. Previous guests have praised its proximity to Quinta Avenida and helpful staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Gym
  • Housekeeping
  • Pool
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 16 min walk - 0.9 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
  • Quinta Avenida - 19 min walk - 1.0 mile
  • Playacar Beach - 19 min walk - 1.0 mile
  • Playa del Carmen Main Beach - 7 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬11 min walk
  • ‪La brioche - ‬11 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪El Gran Taco - ‬12 min walk
  • ‪Perché No Italian Food - ‬9 min walk

About this property

City Express by Marriott Playa Del Carmen

Hotel near Quinta Avenida
Close to Playacar Golf Club and Playa del Carmen Maritime Terminal, City Express by Marriott Playa Del Carmen provides free full breakfast, dry cleaning/laundry services, and a gym. In addition to a 24-hour business center, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • A free area shuttle, an electric car charging station, and luggage storage
  • A 24-hour front desk, an elevator, and a front-desk safe
Room features
All 135 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Recycling, free infant beds, and daily housekeeping

Similar properties

Exterior detail

Holiday Inn Express & Suites Playa Del Carmen by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,008 reviews
Holiday Inn Express & Suites Playa Del Carmen by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Does City Express by Marriott Playa Del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is City Express by Marriott Playa Del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at City Express by Marriott Playa Del Carmen?

Self parking is free at this property.

What time is check-in at City Express by Marriott Playa Del Carmen?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at City Express by Marriott Playa Del Carmen?

Check-out is at 1 PM.

Where is City Express by Marriott Playa Del Carmen located?

Located in Playacar, this hotel is within 1 mi (2 km) of Centro Maya Shopping Center, Playa del Carmen Main Beach, and Quinta Avenida. Xplor Theme Park is 3 mi (4.8 km) away.

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Reviews

City Express by Marriott Playa Del Carmen Reviews

7.6

Good

7.8

Cleanliness

8.2

Location

8.0

Staff & service

7.6

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 358 out of 1000 reviews
Rating 8 - Good. 321 out of 1000 reviews
Rating 6 - Okay. 144 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 89 out of 1000 reviews

Reviews

10/10 Excellent

Fabián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me .
Stayed 6 nights in Jun 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and friendly, Clean room and free breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Elsa Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.
Stayed 1 night in Mar 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good overall
Stayed 2 nights in Oct 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Ice machine down. No Google Pay.
Stayed 10 nights in Feb 2025

2/10 Terrible

alfredo

Disliked: Staff & service, amenities, property conditions & facilities
Terrible services and there was pest all over the place
Stayed 8 nights in Mar 2022

6/10 Okay

janett

Liked: Amenities, property conditions & facilities
I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced
Stayed 2 nights in Jan 2025

4/10 Poor

Jose

Disliked: Staff & service, amenities, property conditions & facilities
The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.
Stayed 2 nights in Aug 2022

2/10 Terrible

GHASSAN

Disliked: Staff & service
We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

10/10 Excellent

addy yaritza brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perf
Stayed 1 night in Sep 2025

8/10 Good

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nunca nos pusieron toalla de manos y las de baño demasiado percudidas.
Stayed 3 nights in Sep 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, instalaciones, atención
Stayed 2 nights in Sep 2025

10/10 Excellent

Cesar

Liked: Amenities
Todo excelente
Stayed 1 night in Sep 2025

8/10 Good

Victor Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Cumplio las expectativas.
Stayed 1 night in Aug 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno! Recomendado
Stayed 1 night in Aug 2025

8/10 Good

Joan

La comida estuvo rica, pero los jugos se gastan rápidamente y tardan en rellenarlo, por lo que observé si se supervisa pero esperan tiempo para prepararlo. Una sugerencia es poner aproximadamente cada cuanto tiempo se rellena o se cambian los alimentos. Hay rejas oxidadas que las pintan pero pueden darle mantenimiento porque están muy oxidadas o bien, ya rotas (poner un letrero) pues solo pintar no es adecuado (que tal si alguien se corta).
Stayed 1 night in Aug 2025

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, cómoda, bien ubicada, cerca de los parques xcaret, xenses, xplor, a precio adecuado en comparación al resto. El desayuno incluido basico, buen cafe, solo se escasearon las servilletas, y por las noches hay gente que hace mucho ruido y se escucha todo. Restaurantes cercanos, taqueria, alitas, en general lo recomiendo.
Stayed 3 nights in Jul 2025

4/10 Poor

Luis Rosado

It’s a very basic hotel w
Stayed 4 nights in Jul 2025

4/10 Poor

Espirio

Disliked: Cleanliness, property conditions & facilities
No esta la foto del hotel estan mintiendo como esta el hotel sun muy anplio no lo esta los pasillos alamita muy estrechos y las abitasiones lo mismo
Stayed 4 nights in Jul 2025

10/10 Excellent

Mario

Liked: Cleanliness
La tranquilidad y convivir con la naturaleza, feliz con mi esposa, gracias ahora voy a otro city espress pero en Cancun.
Stayed 2 nights in Jul 2025

4/10 Poor

Frenny

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a bad location with construction going on and nothing to do in a walkable distance.
Stayed 6 nights in Jun 2025

10/10 Excellent

Oscar Leonel

Liked: Cleanliness, amenities, property conditions & facilities
Me gustó mucho el hotel, está muy limpio y bien ubicado.
Stayed 4 nights in Jun 2025

8/10 Good

Viridiana

Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno
Stayed 1 night in Jun 2025

10/10 Excellent

Juan Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre confiables
Stayed 2 nights in Jun 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena
Stayed 1 night in May 2025

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