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Casa Maca

3.0 star property
A serene retreat surrounded by natural beauty awaits travelers seeking relaxation just steps from Playa del Carmen Main Beach

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Photo gallery for Casa Maca

Comfort Studio | In-room safe, iron/ironing board, free WiFi, bed sheets - Casa Maca (Playa del Carmen)
Outdoor pool - Casa Maca (Playa del Carmen)
32-inch Smart TV with cable channels - Casa Maca (Playa del Carmen)
Standard Studio | In-room safe, iron/ironing board, free WiFi, bed sheets - Casa Maca (Playa del Carmen)
Reception - Casa Maca (Playa del Carmen)
Casa Maca offers a peaceful sanctuary where travelers can unwind in the lush garden or cool off in the outdoor pool. The smoke-free property provides comfortable outdoor furniture perfect for lounging, while free WiFi keeps everyone connected throughout their stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Comfort Studio

Comfort Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Comfort Studio

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite

Suite | Living area | 32-inch Smart TV with cable channels

Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Traditional Apartment

32-inch Smart TV with cable channels

Traditional Apartment

  • 55 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Studio

Standard Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Suite

Superior Suite | Private kitchen

Superior Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Standard with internal view

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Standard with internal view

  • 18 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Studio Standard with internal view

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Standard with internal view

  • 18 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Studio Standard

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Standard

  • 45 sq m
  • Sleeps 6
  • Free WiFi

About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Casa Maca is in a shopping district. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Visit our Playa del Carmen travel guide
Map
Av. Juárez, Lote 008-1, Mz. 15, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    6 min walk - 0.4 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    8 min walk - 0.5 miles
  • Playacar Beach
    Playacar Beach
    9 min walk - 0.5 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    4 min drive - 1.1 miles
  • Central Square
    11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Merchant Carnitas
    1 min walk
  • Aguas Frescas
    2 min walk
  • Asadero El Pollo
    4 min walk
  • Los Hijos De La Birria
    3 min walk
  • Pizza Hut
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 3.5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 8:00 PM

Frequently asked questions

Does Casa Maca have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–8:00 PM.

Is Casa Maca pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 25.00 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Casa Maca?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Casa Maca?

Check-out is at 11:00 AM.

Where is Casa Maca located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. Mamitas Beach and Playacar Golf Club are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Casa Maca Reviews

8.4

Very Good

8.6

Cleanliness

7.8

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 22 out of 44 reviews
Rating 8 - Good. 13 out of 44 reviews
Rating 6 - Okay. 5 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 2 out of 44 reviews

Reviews

Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff, great location
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry quite nice friendly staff!!
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Great location and helpful staff.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Freddie

The staff was very friendly and helpful. Felt safe in Playa del Carmen; will definitely explore again
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and helpful they found us great rates for small trips and restaurants and TAXI fares
Stayed 14 nights in Dec 2025
Verified

6/10 Okay

Siddhartha

Disliked: Amenities
Location is great but overall experience was subpar. Lots of noise and water was difficult to control (hot vs cold). Also they said they’d store my luggage and then later asked for a fee.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New remodel room, very clean and helpful staff. Please don’t let the front discourage you. Its hallway goes through a strip mall type building. We usually only stay Marriott’s and resorts but this was extremely nice with a balcony too
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in playa del carmen

It’s a lovely hotel walking distance to the beach with a amall pool, outdoor seating etc. staff were very friendly and helpful
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is brand new! Owner was very friendly. Location is very convenient. Easy walk to bus station, and the beach. Would definitely come back!
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Éloi Henri

We truly enjoyed our stay mainly because of the kindness and friendliness of the staff, who were welcoming and helpful throughout our visit. The location is excellent — close to everything, making it very convenient. The air conditioning worked well, the room size was practical, and the Wi-Fi functioned properly. Access to Netflix and other streaming platforms was also appreciated. However, a few areas could be improved. The cutlery and utensils felt greasy. The refrigerator did not stay cold enough even when set to the highest level, which prevented us from properly storing food and led us to eat out instead. The shower drain was clogged, and there was occasionally a sewage-like odor. Although the sheets and towels smelled clean, they were stained. We had to request an extra blanket as it was cold at night. The pillows were not very comfortable, and soundproofing could be improved — we could hear surrounding music and neighbors even at normal speaking volume. Overall, we would return for the location and the quality of service. With a few improvements, the experience could easily be excellent.
Stayed 7 nights in Feb 2026
Verified

4/10 Poor

Janice Gail Mary

Disliked: Cleanliness, amenities, property conditions & facilities
VACATIONERS ALERT When you see the pictures of this hotel it looks really nice. SO VERY WRONG We booked a junior suite, they put us on the 3rd floor #2306 We had to stay in this room for 3 nights listening to the banging noise of the water tank every 5 minutes no sleep. Water flies was coming out the drain when we turn on the water, plus the water dains very slowly. You can not regulate the shower it gose from hot to freezing cold on its own. When you look out the window you feel like you're in the ghetto. Expedia tried to reach out to them several times when they finally got through, they told expedia that they upgraded our room at no extra cost. They did not upgrade they gave us another junior room with a coach suite # 2203. Now that room #2203 when you look out the window again you feel like you're in the ghetto. Bathroom light fixture did not work even though they brought someone in to fix it, it still was not working. Foul smell came from the sink that we had to keep closing the door and left all the windows open. So that smell would go away. We even borrowed one of their air fresheners at times to make the room smell nice. I could keep going on about this hotel Casa Maca,how bad it was. The only good thing I can say is that Jose and Alondra helped us wherever they can. I'm grateful for their help. So please when you see Casa Maca hotel, keep scrolling. P.S look at my pictures.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff and clean room
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great!!! Excellent location. Lovely staff. Housekeepers were Fabulous!!!
Stayed 10 nights in Jan 2026
Verified

8/10 Good

Jerin

Liked: Cleanliness, staff & service, property conditions & facilities
Located just near playa del Carmen Beach and all amenities in walkable location.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff went above and beyond
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Juan

Liked: Cleanliness, amenities, property conditions & facilities
The shower leakes into the floor of the bathroom, the latches for shower are rusted,.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Dora

Good
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Claudia janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable, pasamos 8 días de estancia y honestamente volveríamos a quedarnos hospedados ahí, todas las recepción muy buena, la vigilancia por parte de la noche también súper atento y amable, tuvimos varios detalles de limpieza o problemas con asuntos internos de el cuarto, pero trataron de solucionar lo más rápido posible. La alberca limpia, aire acondicionado funcional y nuevo, limpieza cada dos días aproximadamente y muy cómoda la estancia. Sin duda, volvemos!
Stayed 8 nights in May 2026
Verified

8/10 Good

Héctor Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único tema es que cierran y te dan llave para entrar. Así como que la cama está medio mala y la alberca muy poco tiempo. Y también cada 3 días limpian
Stayed 9 nights in May 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones están bien cuidadas. La habitación estaba limpia y ordena tal cual en las fotos. Cerca de bancos y comercios.
Stayed 1 night in May 2026
Verified

8/10 Good

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practicamente solo fue para dormir y se duerme muy bien.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Justine

Liked: Staff & service, amenities, property conditions & facilities
Le personnel était très serviable et professionnel.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Octavo

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Maria yaelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sii muy limpia la alberca
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Ronan

Liked: Cleanliness, staff & service, amenities
Chambre au top. Personnel aux petits soins
Stayed 1 night in Feb 2026