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Aparthotel

Casa Leo

Property class: 3

Photo gallery for Casa Leo

A swimming pool with a white deck, a covered seating area, and potted plants. - Casa Leo (Playa del Carmen)
A dining area with a table set for two, a painting of a boat on the beach, and a TV on the wall. - Casa Leo (Playa del Carmen)
A cozy corner with a cushioned bench, a wicker lamp, and a window with a view of greenery. - Casa Leo (Playa del Carmen)
A hotel room with a bed, curtains, a television, and a wall-mounted air conditioner. - Casa Leo (Playa del Carmen)
A balcony with two white chairs and a table with a vase of flowers. - Casa Leo (Playa del Carmen)

Reviews

8.4 out of 10
Very good

Apart-hotel

2 bedrooms2 bathroomsSleeps 566 sq m

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Outdoor Space

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Property amenities

Pool/Spa

  • Free pool cabanas
  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Microwave
  • Stovetop

Dining

  • Daily local cuisine breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • Minibar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV

Outdoor areas

  • Terrace

Work spaces

  • Desk

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping available once per stay
  • Limited-hour front desk
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units
  • Bicycle rentals
  • Soundproofing

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Smoking

Smoking allowed: in designated areas

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 4 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 10 for adults and USD 8 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

About the neighborhood

Ejidal, a neighborhood in Playa del Carmen, is home to this aparthotel. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
View more Aparthotels in Playa del Carmen
Map
Diagonal 65 av sur entre Calles 27 y 29, Col. Ejidal, Playa del Carmen, QROO, 77712

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    4 min drive - 1.8 miles
  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    4 min drive - 1.8 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    6 min drive - 2.4 miles
  • Xaman Ha Aviary
    4 min drive - 1.8 miles
  • Playacar Golf Club
    6 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Starbucks
    9 min walk
  • The Jumbo Grill
    9 min walk
  • bendito pecado
    4 min drive
  • Pietro
    10 min walk
  • McDonald's
    10 min walk

Frequently asked questions

Does Casa Leo have a pool?

Yes, this property has an outdoor pool.

Is Casa Leo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Casa Leo?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Casa Leo?

Check-out is at noon.

Where is Casa Leo located?

Located in Ejidal, this aparthotel is within 2 mi (3 km) of Centro Maya Shopping Center, Playa del Carmen Main Beach, and Quinta Avenida. Xplor Theme Park is 3 mi (4.8 km) away.

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Casa Leo Reviews

Reviews

Very Good

All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 53 out of 94 reviews
Rating 8 - Good. 23 out of 94 reviews
Rating 6 - Okay. 6 out of 94 reviews
Rating 4 - Poor. 5 out of 94 reviews
Rating 2 - Terrible. 7 out of 94 reviews

8.6

Cleanliness

8.8

Location

9.2

Staff & service

8.8

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Good sized 2 bedroom, 2 bathroom apartment with 2 balconies in a quiet, nice residential area 10 minutes to downtown. Property Manager Leonardo spoke perfect English and was very friendly and helpful. Apt needs some updating but it was perfect for my sister and me. Please note that the kitchen is lacking a lot of items, ie. bowls for cereal or salad, salad/mixing bowls, can opener, toaster, food storage containers for leftovers . Pots and pans need to be replaced because they are in poor condition. Air conditioners worked perfectly and there was always plenty of hot water in both bathrooms. Living RoomTV only has 3 English stations and Netflix does not work. TV in bedroom only in Spanish. Small pool but nice to cool off and read during the afternoon. Taxi to downtown PDC only $8.00. Would stay there again.
Stayed 14 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great place
Stayed 3 nights in Jan 2025
Verified review

2/10 Terrible

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
Our staying there was a nightmare!
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, communication
Disliked: Room comfort

Lots of attention. Need some attention.

It is a very nice building, but missing some very basic amenities. The mattress was incredibly uncomfortable. I gave the owners of feedback. Hopefully this will be taken care of before the next guest arrive.
Stayed 4 nights in Feb 2024
Verified review

4/10 Poor

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were very dirty. You can hear noise from others room. Light walls! Even though it has a garage, it’s very deep and small spaces.
Stayed 3 nights in Oct 2022
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Very noisy, dogs barking all the time, internet only works half the time and does not work in the bedrooms, hot water only half of the time, extremely noisy water pump on the roof that went off every two minutes for 20 seconds 24 HOURS PER DAY!!, not much in the kitchen to cook with, the fridge door doesn't close properly, no ceiling fan in the living room, the beds were hard as hell, the couch is made of cement with thin cushions on it, we had to install new showerheads ourselves, I'm sure I forgot a few things.
Stayed 27 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy bonito lugar pasa hospedaje
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Cleanliness

Pesimo - Costo-Beneficio malo

NO me pude hospedar debido a que la habitacion estaba sobre vendidad me cambiaron a Casa del Arbol del mismo grupo de hecho el hotel esta igualito. Pesimo nunca hicieron la limpieza, no tuve internet ni tv de paga nunca funciono. La recepcionista muy amable pero no resuelve.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Muy amable el señor desde que llegamos, muy limpio, en general excelente
Stayed 7 nights in Oct 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, communication
Pecima comunicacion
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Los condos son bien ubicados en una zona tranquilla. Nosotros quedamos unos dias para cuidar una amiga en el hospital y esta a la vuelta. Hay un cafe super rico en frente donde puedes tener tu desayuno (prepagarlo con la reserva) y estas a 10 minutos caminando a un centro comercio, hay tacos super ricos cercita y en coche estas cerca de playa del carmen y todos sus amenidades.
Stayed 3 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beau bon pas cher
Verified review

8/10 Good

Liked: Cleanliness, room comfort
그들은 친절했습니다. 하지만 Wifi는 너무 안좋았고 수영장은 깨끗하지 않았다. 방은 이용하기 괜찮았다.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Un lugar muy tranquilo, bien equipado, limpio y don Leo muy servicial y amable. Nos quedamos 5 noches. Super recomendable.
Stayed 1 night in Jun 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
The pool was filthy and the size was not proportion to the picture.. the internet was weak and the surrounding area was trashed
Stayed 2 nights in Jun 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This is the worst place I have ever stayed in. No one is on-site for check in / check out or problem solving. We were desperate when we arrived at night. Call multiple numbers multiple times for an hour to be able to get someone on the line. Basic amenities like microwave are missing. Water pressure is low and water was intermittent. Garage is so small that we got stuck by another car behind us and missed a trip.
Stayed 3 nights in May 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good deal, spacious rooms and cool AC, The only downside is the water little and it goes on and off.
Stayed 7 nights in May 2022
Verified review

6/10 Okay

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
Mattress very old and uncomfortable. No microwave, missing a lot of kitchen tools, smell really bad from toilet, hot water not always working. Very good A/C.
Stayed 7 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very happy with this order. Stuff is friendly. Room is clean and big! With unbeatable price. Also have underground garage, it's Super safe for a rental car. Great location, quite! I will be back here for sure!!
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Thank you Miguel and fellow travellers!

We had a blip with check-in which was resolved thanks to the help of another amazingly kind traveller who connected us with Miguel, who quickly found a solution that worked for us. Before we checked out the next day, Miguel again went the second mile to help us communicate with another business in Spanish. Excellent customer service and Miguel is to be commended.
Stayed 1 night in Mar 2022
Verified review

6/10 Okay

Disliked: Room comfort

Camas muy duras

En general todo dentro de lo estándar. Lo que no me gustó es que las camas eran muy incómodas por que la base de la cama es de cemento. Y el baño estaba mojado cuando llegue
Stayed 4 nights in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel-apartment was great, spacious, and clean. The bed in the living room was a twin size bed, perfect for my teenager. Only downside was the kitchen, no microwave, nor hand towels or napkins. The provided dishes, cups, cutlery, and plates were very almost new.
Stayed 4 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Highly recommend!

Literally the only con, is that shower water takes forever to get warm (not hot). Amazing staff, quite area, spacious rooms, very clean, and great condition. Breakfast and lunch just across the street, and a huge gym that a lot of locals attend. Work out park just down the road just past the small convenience store. Wifi is plentiful and fast. We had to extend our stay!
Stayed 7 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, communication
Affordable stay with lots of space, close to down town Playa del Carmen. Bed were a little go
Stayed 8 nights in Nov 2021
Verified review

4/10 Poor

Disliked: Communication

Mal

No esta bien la ubicación en Google Maps. Dificil de encontrar. Estacionamiento pequeño y de difícil acceso
Stayed 1 night in Nov 2021