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Casa Gem B&B

Property class: 3.5

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Photo gallery for Casa Gem B&B

A breakfast table with pancakes, waffles, toast, coffee, and juice. - Casa Gem B&B (Playa del Carmen)
A modern pool area with a wooden deck, clear blue pool, and a glass-enclosed patio with seating. - Casa Gem B&B (Playa del Carmen)
A hotel room with a bed, bedside tables, a bench, an air conditioning unit, and a wall-mounted mirror. - Casa Gem B&B (Playa del Carmen)
A modern living room with a sectional sofa, a wooden coffee table, and a decorative green sphere. - Casa Gem B&B (Playa del Carmen)
A modern living room with a wooden dining table, a black sofa, and a stone wall. - Casa Gem B&B (Playa del Carmen)
Located close to Playacar Golf Club and Playa del Carmen Maritime Terminal, Casa Gem B&B provides free full breakfast, an adjacent golf course, and a terrace. Treat yourself to spa services, such as a facial, a manicure/pedicure, or a body treatment. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Room, 1 King Bed, Private Bathroom, Pool View

A hotel room with a bed, bedside tables, an air conditioning unit, and pendant lights.

Luxury Room, 1 King Bed, Private Bathroom, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

A hotel room with a bed, a nightstand with a lamp, a ceiling fan, wall-mounted decor, and a TV.

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Multiple Beds with Terrace and Kitchenette

A hotel room with two beds, a nightstand with a lamp, and a painting on the wall.

Junior Suite, Multiple Beds with Terrace and Kitchenette

  • Resort view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed
  • Free WiFi

View all photos for Comfort Double or Twin Room, Ensuite, Poolside

A bedroom with a large bed, two bedside tables with lamps, a ceiling fan, and a stone wall.

Comfort Double or Twin Room, Ensuite, Poolside

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Playa del Carmen, Casa Gem B&B is next to a golf course and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Playa del Carmen Maritime Terminal and Quinta Avenida are two other places to visit that come recommended. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ziplining, skydiving, and ecotours nearby. Visit our Playa del Carmen travel guide
View more B&B in Playa del Carmen
Map
Av Diagonal 80 Sur Lte 17, Mz 6 Col Ejido Sur, Playa del Carmen, QROO, 77712

What's nearby

  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min drive - 3.3 miles
  • A coastal resort with clear blue waters, a rocky shoreline, and thatched-roof buildings.
    Xcaret Eco Theme Park
    10 min drive - 4.6 miles
  • Centro Maya Shopping Center
    11 min walk - 0.6 miles
  • Xplor Theme Park
    5 min drive - 3.1 miles
  • Playacar Golf Club
    8 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    53 min drive

Restaurants

  • Starbucks
    13 min walk
  • Maria Bonita
    4 min drive
  • Tequila Bar
    4 min drive
  • McDonald's
    9 min walk
  • Don Sirloin Playacar
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 60 km
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 27-hole adjacent golf course
  • Golf carts
  • Golf clubs/equipment
  • Helicopter/airplane tours
  • Outdoor pool

Family friendly

  • Art supplies
  • Children's books
  • Children's games
  • Crib (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 on-site accessible parking spaces
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 600 per stay

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1890 per vehicle (maximum occupancy 3)
  • Crib (infant bed) fee: MXN 600 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-006785

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Casa Gem B&B have a pool?

Yes, this property has an outdoor pool.

Is Casa Gem B&B pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Casa Gem B&B?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Casa Gem B&B?

Check-out is at 1:00 PM.

Does Casa Gem B&B provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 1890 per vehicle applies.

Where is Casa Gem B&B located?

This family-friendly Playa del Carmen bed & breakfast is located by the ocean, within 3 mi (5 km) of Playacar Golf Club, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Xplor Theme Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Casa Gem B&B Reviews

10

Exceptional

10

Cleanliness

8.6

Location

10

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 91 out of 101 reviews
Rating 8 - Good. 10 out of 101 reviews
Rating 6 - Okay. 0 out of 101 reviews
Rating 4 - Poor. 0 out of 101 reviews
Rating 2 - Terrible. 0 out of 101 reviews

Reviews

Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a very good stay in Playa Del Carmen

Always a very good stay in Playa Del Carmen. The hosts are the best as are all the accommodations, breakfasts, area, and transportation when needed. Enjoy !
Stayed 5 nights in Dec 2023
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find because google is terrible but the property is nice and clean, and the breakfast was good. The owners were very friendly.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private, secluded, comfy. Small private pool and great breakfast. Lovely owners. 😍 would stay again
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These are the kindest most helpful people! They took care of us from landing at the Cancun airport to taking us to the ferry at the end of our stay. Loved our stay
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serafim is such a great host. Always smiling and with a positive attitude. From the time we arrived, he made us feel at home, literally like we were visiting a family member’s house. He made sure we had everything we needed and was always available to provide suggestions for restaurants and local attractions. Serafim is an authorized representative for Xcaret parks - a huge convenience if you want to visit the parks! He also has recommendations for reputable local car rentals. Our room was very clean and comfortable. The A/C kept the temperature very comfortable. Having an espresso machine in the room was awesome. The breakfast was great, and you could tell the intentionality that went into putting it together. This place is in a quiet neighborhood. We were able to relax after going to the parks and visiting Cozumel. I will definitely be coming back!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet spot with great welcoming hosts. The cat was also pet of the welcoming committee.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Eva

We had a great stay for a couple of nights at Casa Gem, and it is a gem! Nicely appointed with everything you need. Spacious and very clean. Breakfast was so good to start the day. We enjoyed the tranquility of Casa Gem.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely cozy property with kind owners/staff. Campus cat very friendly and we loved to pet her on the way to the room. Very secure. Close to main road for easy access to local shops/restaurants/parks. Supermarket around the corner for cheaper options. We truly enjoyed our stay!
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Severo Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This propierty is situated on a very quite area felt very safe, About 10 minutes walking distance from a big grocery store, no restaurant close by, but owners offered transportations to restaurants. Owners live in the property. Will recommend property if you are looking for a relax quite area
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good!
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, they were very flexible to accomdate your preferences.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, quiet place

The place is a real gem, run by really nice people. Great breakfast, rooms are beautiful and new, they have many facilities. I would recommend this place to people who want to be near the parks (xplore/xcaret), though its not so close to the fifth avenue (about 15 mins walking, 5 mins driving). Its quiet, clean and comfortable.
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice property, hospitality and relaxing stay

we really enjoy the area and also the wonderful facilities and couple who own the property. Serafim is very helpful as is his wife Itzel. We recommend staying here for a relaxing and fun stay in Playa Del Carmen. A special thanks for their rides to and from Cancun. That really starts and ends the trip in the best way.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and their team went above and beyond to make sure our stay was perfect! They are very courteous and made us feel very welcomed. Their breakfasts are delicious and their rooms are extremely clean; they have the amenities as shown on the website. My family and I are defintively planning on coming back to Playa del Carmen and staying with them again. Thanks SO MUCH Casa Gem B&B!!!
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Cute B&B

This B&B was fine to shower and rest our heads during a one night stay before heading to the airport in Cancun. Our bathroom was excellent with plenty of hot water and pressure. Breakfast was made to order and also lovely. The staff were attentive and professional. On the downside, the property and pool looked a little worn and the neighborhood did not seem the safest. All of the properties in this neighborhood have electrified walls and security cameras pointed at the street to keep out burglars and the host insisted that we park in front of the cameras. Our small room was very comfortable although the second bed was quite small for our two children. Also a heads up that Google maps may try to take you down a dirt track to get there, you must enter from the main highway by the Chinese restaurant - we circled a bit trying to find it. Overall, I wasn't unhappy with the stay but if I was heading back to Playa del Carmen I probably would seek a bigger room for our family.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

ELISANGELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto amplo, confortável e limpo. Café da manhã muito gostoso e fomos muito bem revepcionados.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben als Familie im Casa Gem BnB übernachtet und waren super zufrieden. Die Gastgeberin und Ihre Familie haben alles dafür getan, das wir uns wie Zuhause und wohl gefühlt haben. Das Frühstück wurde jeden Morgen frisch zubereitet und war auch ausreichend. Bei Fragen und Wünschen wurde uns immer sofort von der Gastgeberin geholfen-selbst wenn es mal eine private Angelegenheit gab bezüglich eines Ausflugs wurde uns sofort geholfen und haben Tipps für den nächsten Ausflug bekommen. Einen Parkplatz hatten wir auch direkt vor der Tür. Einkaufsmöglichkeiten sind gleich um die Ecke und auch zu Fuß gut zu erreichen. Wir haben uns immer sicher gefühlt. Wenn ihr einen entspannt Urlaub mit Wohlfühlfaktor erleben wollt, dann bucht unbedingt hier ☺️
Stayed 11 nights in Mar 2025
Verified review

10/10 Excellent

Fabrício

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa hospedagem

Tudo dentro do esperado para a proposta da hospedagem. A responsável era extremamente solícita e sempre estava disposta a nos ajudar. Bom café da manhã.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Como en casa...

Agradable lugar! Mucha paz y amabilidad por parte de sus anfitriones incluyendo su adorable gatita "Sherry"
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Muy bueno

Excelente trato de Itzel, la anfitriona. Nos atendió muy bien y nos hizo muy buenas recomendaciones. Nos tocó estar ahí durante el huracán Beryl y trataron de mantenernos lo más seguros posible. agradecemos mucho su hospitalidad . Es sencillo pero muy limpio y muy confortable
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato y servicio de Itzel. Nos hizo sentir como en casa.
Stayed 6 nights in Jun 2024
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia en Casa GEM ha sido una de las más placenteras que hemos tenido. Itzel y Serafín estuvieron siempre al pendiente de lo que necesitáramos. Nos dieron recomendaciones muy buenas de actividades y restaurantes a los que fuimos y quedamos muy satisfechos. Las opciones de transportación que ellos ofrecen hicieron nuestro viaje muy cómodo y divertido. Son perfectas para hacer viajes cortos en Playa del Carmen, sin costo o muy bajo costo, o para rentar un auto e ir un poco más lejos. Los desayunos (incluidos) que preparan diario eran justo lo que necesitábamos para empezar el día con el pie derecho. Sin duda los recomendamos y regresaremos pronto. Nos divertimos mucho con su compañía en los juegos de mesa. Muchas gracias muchachos por todas las atenciones.
Stayed 8 nights in Jul 2023
Verified review

10/10 Excellent

Pablo Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo lugar y excelente atención, recomendado
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent the night at Casa Gem before heading south on Mayan Coast roadtrip. We felt very welcomed by the staff, who were incredibly helpful in setting us up with dinner options, rental car, travel tips. They were accessible as resource throughout the stay and super super helpful. We'll definitely visit again!
Stayed 1 night in Apr 2022