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Aparthotel

Casa del Árbol Condo

3.0 star property

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Photo gallery for Casa del Árbol Condo

Outdoor pool - Casa del Árbol Condo (Playa del Carmen)
View from room - Casa del Árbol Condo (Playa del Carmen)
Exclusive Penthouse, 1 King Bed | Living room | 32-inch flat-screen TV with cable channels, TV - Casa del Árbol Condo (Playa del Carmen)
Lobby sitting area - Casa del Árbol Condo (Playa del Carmen)
Lobby sitting area - Casa del Árbol Condo (Playa del Carmen)
Casa del Árbol Condo offers a charming escape in the heart of Playa del Carmen. Travelers can start their day with local breakfast flavors, cool off with a refreshing swim in the outdoor pool, or find a quiet moment to relax in the serene garden grounds.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor Space
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette | Minibar, in-room safe, desk, free WiFi

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Apartment, Multiple Beds, Kitchenette

Minibar, in-room safe, desk, free WiFi

Superior Apartment, Multiple Beds, Kitchenette

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

Minibar, in-room safe, desk, free WiFi

Junior Apartment, 2 Bedrooms, Kitchenette

  • 65 sq m
  • Sleeps 5
  • 1 King Bed, 2 Twin Bunk Beds and 1 Twin Sofa Bed

View all photos for Exclusive Penthouse, 1 King Bed

Exclusive Penthouse, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Exclusive Penthouse, 1 King Bed

  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

View from room

Deluxe Penthouse, 1 Bedroom, Executive Level

  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

About the neighborhood

Ejidal, a neighborhood in Playa del Carmen, is home to Casa del Árbol Condo. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Quinta Avenida and Playa del Carmen Maritime Terminal are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
View more Aparthotels in Playa del Carmen
Map
Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712

What's nearby

  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    4 min drive - 1.5 miles
  • One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust
    Playacar Beach
    4 min drive - 1.5 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    5 min drive - 2.0 miles
  • Playa del Carmen Maritime Terminal
    4 min drive - 1.5 miles
  • Playacar Golf Club
    5 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    51 min drive

Restaurants

  • Vips
    15 min walk
  • El Hongo
    2 min walk
  • Da Portare Pizza Bar
    9 min walk
  • McDonald's
    11 min walk
  • El Gran Taco
    11 min walk

About this property

Casa del Árbol Condo

This aparthotel features an outdoor pool, concierge services, and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a garden are onsite. Each apartment provides a kitchen with a refrigerator, plus free WiFi, free wired Internet, and a flat-screen TV with cable channels. Guests can appreciate conveniences like a dining area and a sitting area, and other amenities include a balcony and a minibar. Housekeeping is available once per stay.
Casa del Árbol Condo offers 30 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include desks. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer

Dining

  • Daily local cuisine breakfast available 7:30 AM to 11:30 AM for a fee: USD 12 for adults and USD 10 for children
  • Minibar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Garden
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping available once per stay
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 5 floors
  • Bicycle rentals
  • Built in 2018
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 4 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 12 for adults and USD 10 for children
  • Airport shuttle fee: USD 110.00 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Casa Árbol Condo Playa del Carmen
Casa Árbol Condo
Casa Del Arbol Del Carmen
Casa del Árbol Condo Aparthotel
Casa del Árbol Condo Playa del Carmen
Casa del Árbol Condo Aparthotel Playa del Carmen

Frequently asked questions

Does Casa del Árbol Condo have a pool?

Yes, this property has an outdoor pool.

Is Casa del Árbol Condo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Casa del Árbol Condo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Casa del Árbol Condo?

Check-out is at noon.

Does Casa del Árbol Condo provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110.00 per vehicle applies.

Where is Casa del Árbol Condo located?

Located in Ejidal, this aparthotel is within 2 mi (3 km) of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 6 mi (10 km).

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Reviews

Casa del Árbol Condo Reviews

8.0

Very Good

8.0

Cleanliness

8.2

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 168 out of 358 reviews
Rating 8 - Good. 96 out of 358 reviews
Rating 6 - Okay. 35 out of 358 reviews
Rating 4 - Poor. 22 out of 358 reviews
Rating 2 - Terrible. 37 out of 358 reviews

Reviews

Verified

8/10 Good

Thomas

Liked: Cleanliness, check-in, communication, listing accuracy
Internally the room was clean & presentable. No difference from previous stays. Very disappointed the elevator was not working, considering having to climb to the top floor with heavy luggage. Ouside balcony was in dire need of painting! Cleaning staff where exceptional, and other staff very friendly.
Stayed 14 nights in Mar 2026
Verified

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was great. More then expected. The staff was very friendly. We really enjoyed our time there. Only issue we had booked for penthouse as there was an elevator and after day 3 elevator didn't work so we had to walk all those stairs. I do realize fixing it was out of the employees control so we can't say anything bad or negative about that. Overall I believe we had a great stay. Exactly what we wanted away from the tourist zone.
Stayed 9 nights in Nov 2025
Verified

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Safety, large apartments, friendly staff, groceries not too far away
Stayed 28 nights in Jan 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Very clean 👍
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Adrianna

Liked: Cleanliness, property conditions & facilities, communication
I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.
Stayed 12 nights in Feb 2024
Verified

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities, communication
Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.
Stayed 9 nights in Feb 2024
Verified

6/10 Okay

Samantha

Disliked: Amenities
The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Liliane

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
My room was very spacious. It was clean I enjoyed the two balconies and the bed was very comfortable m. Dishes, pots and pans were not the greatest, but if you complain, I managed to get two brand new frying pans! In the kitchen, I only had one water faucet, cold water. I had to hear my water for dishes. That wasn’t too bad. They did not supply drinking water. That was a tough one, because my water supply was transported on my back (71 yrs old). The staff were friendly except for one sour puss at the office. Zucette was in the office was a sweetheart! Language barrier with all the staff
Stayed 28 nights in Jan 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, check-in, communication
The hotel is clean and very simple, I liked having access to a full kitchen although this hotel is a bit far from the main attractions of Cancun and playa del Carmen if you do not rent a car. The staff was very nice .
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

juan

Liked: Property conditions & facilities, communication
Outdated
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Lini

Disliked: Communication
It was about 7pm. There was no staff, the door was locked when we arrived, no communication before, and no one answering Waht’s app phone calls and texting. We only had eSIM. We waited half hour there and luckily other clients walked by and help make a call to the host, finally got in.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Juan

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The place is very dirty, horrible smell I can’t believe how this place is open, If you can choose another hotel do it Everything is in really bad shape the picture in this website is totally fake
Stayed 1 night in Aug 2025
Verified

6/10 Okay

aldo

Disliked: Cleanliness, communication
Walls dirty, sheets with stains... needs maintenance.
Stayed 4 nights in Jul 2025
Verified

4/10 Poor

Jennifer

Disliked: Cleanliness
The room was dirty, still had clothes and trash from previous people, walls and doors were brown with dirt when should have been white, no signal on the TVs, locks on doors and windows flimsy, some broken or about to break….. gentleman at the check in was pleasant but was gone early and wasn’t back till late morning…. Just not what I was expecting from the pictures Should have read reviews better before booking
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

nancy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything great for the price
Stayed 1 night in Aug 2024
Verified

8/10 Good

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

SALVADOR UBALDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
super happy, I just love the place.
Stayed 8 nights in Dec 2023
Verified

2/10 Terrible

Piotr Krzysztof

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and outdated place. We could not stay there for the time of our vacations. Communication with the staff only in Spanish nobody speaks English. Stay away from this place!!!! I
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities, communication
Personally it was so beautiful and I recommend
Stayed 5 nights in Jun 2022
Verified

6/10 Okay

Paul

Liked: Property conditions & facilities
Great spot if you want to be away from the downtown area. Trying to get a taxi is very challenging and costly.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything has been said on previous reviews.
Stayed 7 nights in Jul 2024
Verified

2/10 Terrible

Jaime

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay
Stayed 3 nights in Jul 2023
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort, communication
No hot water in the showers.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required. The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather! Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good.
Stayed 7 nights in Jul 2024
Verified

6/10 Okay

Verified traveler

Liked: Room comfort
The good: it was cheap and spacious. Large fridge and kitchen. The bad: you can tell the front door had been forced open and they had not fixed it. Parking was on the street and felt sketchy.
Stayed 1 night in Jul 2022