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Illusion Xpress (Attraction Hotel Deluxe)

3.5 star property
Travelers enjoy local flavors at this central Playa del Carmen hotel, where the outdoor pool offers a relaxing retreat and the terrace showcases scenic views

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Photo gallery for Illusion Xpress (Attraction Hotel Deluxe)

Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)
Point of interest - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)
Rooftop terrace - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)
Standard Twin Room | Minibar, in-room safe, desk, laptop workspace - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)
Free daily continental breakfast - Illusion Xpress (Attraction Hotel Deluxe) (Playa del Carmen)
BFH ATTRACTION Deluxe Hotel in central Playa del Carmen offers local cuisine for breakfast and a snack bar for all-day cravings. Guests can relax by the outdoor pool or enjoy terrace views. Attentive staff provide luggage storage and concierge services to enhance the stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room, Ocean View

Double Room, Ocean View | Minibar, in-room safe, desk, laptop workspace

Double Room, Ocean View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Illusion Xpress (Attraction Hotel Deluxe) is near theme parks and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xenses Park and Xplor Theme Park are popular area attractions. Don't miss out on a visit to Xcaret Eco Theme Park. Visit our Playa del Carmen travel guide
Map
Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    5 min walk - 0.3 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    8 min walk - 0.5 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    19 min walk - 1.0 mile
  • Central Square
    2 min walk - 0.1 miles
  • Playa del Carmen Maritime Terminal
    13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Yum Yum
    2 min walk
  • Café Andrade
    2 min walk
  • Cocina Doña Paula
    1 min walk
  • cafe guajira
    1 min walk
  • La Brocherie
    1 min walk

About this property

Illusion Xpress (Attraction Hotel Deluxe)

Hotel near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Illusion Xpress (Attraction Hotel Deluxe) provides free continental breakfast, a terrace, and a snack bar/deli. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Concierge services, an elevator, and a front-desk safe
  • A 24-hour front desk, tour/ticket assistance, and smoke-free premises
  • Luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Illusion Xpress (Attraction Hotel Deluxe) feature perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • 32-inch TVs with satellite channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 8:30 AM to noon
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-width doorways

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: MXN 33.94 per person, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: MXN 120 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Xcala Illusion Express Hotel Playa del Carmen
Xcala Illusion Express Hotel
Xcala Illusion Express Playa del Carmen

Frequently asked questions

Does Illusion Xpress (Attraction Hotel Deluxe) have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Illusion Xpress (Attraction Hotel Deluxe) pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Illusion Xpress (Attraction Hotel Deluxe)?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Illusion Xpress (Attraction Hotel Deluxe)?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Illusion Xpress (Attraction Hotel Deluxe) located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. Mamitas Beach and Xenses Park are also within 6 mi (10 km).

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Reviews

Illusion Xpress (Attraction Hotel Deluxe) Reviews

7.8

Good

8.2

Cleanliness

9.8

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 157 out of 375 reviews
Rating 8 - Good. 101 out of 375 reviews
Rating 6 - Okay. 46 out of 375 reviews
Rating 4 - Poor. 28 out of 375 reviews
Rating 2 - Terrible. 43 out of 375 reviews

Reviews

Verified

6/10 Okay

Rachel Ria Van

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We lost power a good few times and water as well it would sometimes co.e back in and be all redish brown the staff were nice the room got cleaned daily and breakfast is at 8:30 runs out quick and is limited its close to the beach and the tourist area of playa so everything its really easily accessible
Stayed 12 nights in Mar 2026
Verified

8/10 Good

Esther de

Liked: Cleanliness, staff & service, property conditions & facilities
The room was basic but fine. Cleanliness was not great and you only get one towel for the stay. The area is quiet and the staff very friendly.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Sam

Liked: Amenities, property conditions & facilities
Helpful staff and good location with access to the main tourist strip.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service
Great customer service and the room was very clean
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly. The breakfast was really good. Pancakes, bread, coffee and fruit. No noises from the street etc even though it was new years.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Rene

Liked: Amenities
Not experienced staff
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Ashton

Liked: Cleanliness, staff & service, amenities
Amazing location, its a decent room in the heart of the city. Small things were a bit off. My shower leaked a bit and somethings were a bit broken but staff was amazing, kind, and helpful. Happy to assist anyway they could
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 5 nights in Oct 2025
Verified

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was on the roof. Pool was very dirty wifi and internet almost never worked .no hot water for days some of the staff were rude didn't care bed was so hard I developed a back ache horrible place
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, excellent location. Very clean, friendly staff. Will stay again
Stayed 8 nights in Mar 2025
Verified

4/10 Poor

lystra

Disliked: Amenities
The hotel is clean; location is great. Lots of restaurants closeby. Their idea of breakfast is 1-item, on a pre-prepared, saran wrapped dessert plate, that you must request from the front desk attendant. Next housekeeping is not consistent with DAILY room cleaning. I recently booked a week's stay, and didn’t get room service until my 3rd day, after asking the front desk about the regularity of the service. Next, no comforter or blanket on the bed. I got only oneTowels; had to ask for a hand towel, and the bathrug for the floor in front of the shower. This is a fall hazard. I was told they did not have enough; besides they were cream-colored, meant to be white. No cups/glasses, no tissues in the room. The tv is all apps; most don't work. No local channels. There's 1 bathroom in the lobby of which the light was out of service. I brought it to the front desk attendant's attention; he acknowledged my concern. You get better service at Holiday Inn. Forget about the Rooftop pool!! The only thing this place has going for it is location, and fairly clean.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Maria Gabriela Mejía

Liked: Cleanliness, staff & service, amenities
Property was conveniently located close to beach and walking distance to tourist attractions.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious. Tasty breakfast sandwiches . Only thing, the safe is not so safe. Technically anyone would be able to open it.
Stayed 6 nights in Apr 2025
Verified

8/10 Good

Glorily

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Hotel has a convenient location
Stayed 1 night in Nov 2023
Verified

8/10 Good

Cláudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Philbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way nice area hotel and being on the top floor we had a great view of the ocean and the downtown area.
Stayed 7 nights in Dec 2023
Verified

8/10 Good

Scotty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

RALPH

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel

It was amazing. Great location. Staff very kind. Erwin was amazing. The 10 to 6 am guy from Argentina was amazing as well. Ill stay there again
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Radomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Room with Confort King bed! Very clean! I'm Coming Back for Sure. Hotel Stuff very helpful! Super Nice! Not too Far walk to the beach! Fantastico!
Verified

6/10 Okay

Zachary

Liked: Cleanliness, staff & service
Shower was cold and ac didnt really work but it was clean and nice
Stayed 1 night in Jan 2024
Verified

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities
The location is amazing,2 blocks down is 5th avenue where you can never be bored. Beach is also a 2 min walk. My room was clean and comfortable with no issues besides the dead batteries in the television remote. I would stay here again with no hesitation.
Stayed 4 nights in Sep 2023
Verified

6/10 Okay

Seilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpfull staff. The noise from the streets in the morning will make sleeping well an issue. The where dogs barking, rooster crows and cars honking. Not the hotels fault tho, but good to keep in mind. Location was perfect, close to everything.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez
Stayed 5 nights in Aug 2023