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Hotel Autentico Vertical Playa Del Carmen

2.5 star property
Hotel with a rooftop terrace, 6-minute walk to Playa del Carmen Main Beach

Choose dates to view prices

Auténtico Vertical Playa del Carmen is conveniently located near Mamitas Beach and Playa del Carmen Main Beach. Enjoy the rooftop retreat, outdoor pool, and free bike rentals. The attentive staff offers helpful service. Amenities include dry cleaning and high-speed WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, in-room safe, desk

Deluxe Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, in-room safe, desk

Superior Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Room

Romantic Room | View from room

Romantic Room

Highlights

Patio
Private outdoor hot tub
Air conditioning
TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, in-room safe, desk

Premium Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Map
10 Avenida Norte entre calle 38 y 40, 16, Playa del Carmen, ROO, 77720

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 10 min walk - 0.6 miles
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬2 min walk
  • ‪Mariskinky - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Tacos El Cuñao - ‬2 min walk
  • ‪La Brioche De Playa - ‬2 min walk

About this property

Hotel Autentico Vertical Playa Del Carmen

Hotel near Quinta Avenida
Located close to Mamitas Beach and Playa del Carmen Main Beach, Hotel Autentico Vertical Playa Del Carmen provides a rooftop terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Bike rentals, a 24-hour front desk, and concierge services
  • A front-desk safe, scooter rentals, and an elevator
  • Outdoor furniture, tour/ticket assistance, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Autentico Vertical Playa Del Carmen boast comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, hair dryers, and shampoo
  • 42-inch TVs with streaming services and digital channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Scooter/moped rentals

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from April 4 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1500 per accommodation, per stay
  • Service fee: MXN 60 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number VS220427BS0

Frequently asked questions

Does Hotel Autentico Vertical Playa Del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Hotel Autentico Vertical Playa Del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel Autentico Vertical Playa Del Carmen doesn't offer parking.

What time is check-in at Hotel Autentico Vertical Playa Del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Autentico Vertical Playa Del Carmen?

Check-out is at noon.

Where is Hotel Autentico Vertical Playa Del Carmen located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

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Reviews

Hotel Autentico Vertical Playa Del Carmen Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.0

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 137 out of 213 reviews
Rating 8 - Good. 49 out of 213 reviews
Rating 6 - Okay. 12 out of 213 reviews
Rating 4 - Poor. 8 out of 213 reviews
Rating 2 - Terrible. 7 out of 213 reviews

Reviews

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. We loved the roof top pool area and the convenient location .
Stayed 3 nights in Feb 2024

8/10 Good

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly stuff 😊
Stayed 1 night in Feb 2023

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Nice design, location and value.
Stayed 1 night in Feb 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Professional service Secure
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised by the size of the room. Great location and price.
Stayed 5 nights in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was great. Everything was super clean and the staff was incredibly helpful. Location was great, close to good bars and restaurants.
Stayed 2 nights in Feb 2023

10/10 Excellent

Roanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Time in PDC

This was a perfect getaway! The property was close to everything and the staff was professional specially Michael at the front desk! We will stay here again!
Stayed 2 nights in Mar 2023

10/10 Excellent

MILAGROS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best choice in this side of Cancun.

I chose this hotel after being subjected to the worst hotel on this site - the silver sands boutique hotel. The difference was night & day. Hotel was amazingly clean and had fresh aromas thru out the day. I would not hesitate to stay here again. Excellent location as well.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this place. Only thing is that they don’t accept credit or debit cards. I paid cash upon arrival.
Stayed 3 nights in Jul 2024

8/10 Good

Kimberly

Liked: Cleanliness
Disliked: Property conditions & facilities
Only issue was limited hot water for shower
Stayed 10 nights in Jan 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was very helpful and friendly. They really cared about us having a nice stay. The hotel itself was modern and pretty cool. We were positivley surprised. Sure, the stairwell is narrow, however the room was fantastic.
Stayed 2 nights in Mar 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
We had to change rooms after the first night because the AC was not working even after they attempted to fix it. We did not have hot water at all during the entire stay which was 7 days.
Stayed 7 nights in Jan 2025

4/10 Poor

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looking forward to a hot shower after my trip

No hot water plumbing fixtures in poor repair, No water from the hot tap for the sink, When you turn on the shower water comes out the sink and shower head. Turn the shower to hot no water sprays from the shower head.
Stayed 1 night in Nov 2024

2/10 Terrible

Juan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Paid for a room with jacuzzi, there was no water to use it, no hot water, air conditioning leaked water al over the floor, if you were not careful at night you could’ve really hurt yoursefl, we told the staff about the water issues but nothing was done about it
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness

I would stay there again.

Friendly front desk. Nice location. Room setup was compact but good. Deficiencies I reported were not completely addressed. Ac unit was repaired but,the drawers under the desktop that did not stay closed was not. That was a safety hazard, that wasn't repaired. Cleaning was not great. There was mold in the shower, and the towels were not all replaced consistently. The bathroom ceiling looked to be moldy. The lounge on the 6th floor is great place to relax. The Hotel is located on a busy street so ther is a bit of traffic noise. Rental bike was nice.
Stayed 14 nights in Jan 2024

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No había realmente agua caliente en la habitación aunque se reporto comentaron que si pero era agua tibia (ambiente).
Stayed 4 nights in Mar 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot great hotel no hot water.
Stayed 2 nights in Feb 2025

10/10 Excellent

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property, Cool artwork and staff. What a great stay! ☺️
Stayed 3 nights in Mar 2025

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy bonito.
Stayed 3 nights in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente calidad en la habitación, amplia y confortable
Stayed 3 nights in Mar 2025

6/10 Okay

Dawndi

Good location close to Chedraui and Oxxo. Very good bakery across the street. Pillows were hard and lumpy, had a hard time getting toilet paper and towels. TV did not work as well.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and exactly as described
Stayed 3 nights in Feb 2025

8/10 Good

Bárbara

Liked: Cleanliness, staff & service, amenities
Estaban falllando los aires acondicionados, el cuarto estaba húmedo y caliente porque solo puedes prenderlo al introducir tu tarjeta de entrada al cuarto, creo que eso es algo que deberían de cuidar. Así como las almohadas terribles. El lounge de arriba era como un invernadero, si cuidasen esto sería muy agradable la estancia.
Stayed 1 night in Feb 2025

10/10 Excellent

Julee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean room

Comfortable, clean room. Will use again when we are in town.
Stayed 1 night in Feb 2025

6/10 Okay

Rodney

Liked: Cleanliness
The property itself was very charming. It is an older building with some modern updates. It does have an elevator, which is very convenient for those who have mobility challenges. The biggest issue was the lack of hot water. A repeat guest mentioned that they experienced the same issues a year ago.
Stayed 3 nights in Feb 2025

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