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Aruma Hotel

3.5 star property
Hotel in Playa del Carmen, steps from Quinta Avenida

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Photo gallery for Aruma Hotel

Sundeck
Breakfast meal
Shower, free toiletries, towels, soap
Standard Double Room, 2 Double Beds | Desk, laptop workspace, blackout drapes, free WiFi
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, laptop workspace, blackout drapes, free WiFi

Standard Room, 1 King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Laptop workspace
Desk
  • 6 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk, laptop workspace, blackout drapes, free WiFi

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Laptop workspace
Desk
  • 6 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Interior detail

Hotel B&B - 5th Avenue

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
7.6 out of 10, Good, 220 reviews
Hotel B&B - 5th Avenue

About the neighborhood

Map
Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Central Square - 3 min walk - 0.2 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Ilios restaurant - ‬1 min walk
  • ‪Clandestino - ‬1 min walk
  • ‪Tequila Barrel - ‬2 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk

About this property

Aruma Hotel

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Aruma Hotel provides amenities like a terrace. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Luggage storage, tour/ticket assistance, and smoke-free premises
Room features
All guestrooms at Aruma Hotel offer perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: MXN 200

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [10 Av Norte 215, Playa del Carmen, (Hotel Hacienda María Bonita)]
The host will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 200

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maya Playa del Carmen
Sasha Hotel Playa del Carmen
Sasha Playa del Carmen
Sasha Hotel Riviera Maya/Playa Del Carmen, Mexico
Aruma Hotel Hotel
Aruma Hotel Playa del Carmen
Aruma Hotel Hotel Playa del Carmen

Frequently asked questions

Is Aruma Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Aruma Hotel?

This property doesn't offer parking.

What time is check-in at Aruma Hotel?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Aruma Hotel?

Check-out is at noon. Late check-out is available for MXN 200.

Where is Aruma Hotel located?

Located in Downtown Playa del Carmen, this hotel is steps from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

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Aruma Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 76 out of 184 reviews
Rating 8 - Good. 41 out of 184 reviews
Rating 6 - Okay. 27 out of 184 reviews
Rating 4 - Poor. 19 out of 184 reviews
Rating 2 - Terrible. 21 out of 184 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Milagro de Jesús

Liked: Property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2025

2/10 Terrible

Liran

Liked: Staff & service
Disliked: Property conditions & facilities
Best location but not m reely nice place
Stayed 1 night in Jan 2025

2/10 Terrible

Joe

Disliked: Cleanliness, amenities, property conditions & facilities
Pics are BS
Stayed 3 nights in Mar 2025

8/10 Good

Dharma

Liked: Cleanliness, staff & service, property conditions & facilities
This is an overall nice hotel in a convenient location. Basic rooms, you have to give a deposit for blankets. Only 1 block from the beach and directly across from Coco Bongo. People are loud ALL NIGHT out on the street. I just put on white noise to sleep. Staff was very nice and they had private security at night
Stayed 4 nights in Apr 2025

6/10 Okay

Manuel

Disliked: Property conditions & facilities
Bueni
Stayed 4 nights in Oct 2024

6/10 Okay

James Al

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in the shower and you need to flush the toilet bowl multiple times. But the staff are friendly
Stayed 5 nights in Feb 2025

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the most horrible place I have been.
Stayed 3 nights in Mar 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Terrible smell in room. Very noisy. Much of the room is either falling apart or in need of an update. Very disappointing
Stayed 1 night in Feb 2025

4/10 Poor

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
The code to the door lock malfunctioned multiple times. They didn’t have extra towels to supply when needed. If you just a place to sleep close to 5th street and the beach this is good for that.
Stayed 7 nights in Feb 2024

2/10 Terrible

Mercedes

Disliked: Cleanliness, amenities, property conditions & facilities
Arriving at the check-in of this hotel I could feel a strong stench of sewage from the lobby inside. Much worse, there is no elevator, and therefore the lobby is very dirty. Thinking times before booking will make your vacation a nightmare.
Stayed 7 nights in Apr 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities
I liked the localization, I didnt enjoy the beach club. I liked the pool, I didnt like the TV was blocked. I liked the food in another hotel, I dint like that it was mandatory to pay for it. I liked the room but the hotel needs general maintenance. Thank you.
Stayed 2 nights in Nov 2023

6/10 Okay

Eugene

Liked: Cleanliness
Very loud music until about 4:30 a.m. I mean VERY loud and I was on the 3rd floor. If you can look (or hear) past that its ok.
Stayed 1 night in Jan 2024

6/10 Okay

Kathryn

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket.
Stayed 1 night in Nov 2022

2/10 Terrible

Owen, Montreal

Disliked: Cleanliness, property conditions & facilities
The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style.
Stayed 2 nights in Feb 2023

6/10 Okay

Benett

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: generally nice, great location, friendly staff, rooftop is great Cons: they hit me with a mandatory fee in person for breakfast and beach club entry. They didn't have change. Low water pressure in the bathroom. No one came to clean my room while I was there.

10/10 Excellent

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien gracias
Stayed 1 night in Apr 2025

10/10 Excellent

RENE ANTONIO RUANOVA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y muy seguro
Stayed 12 nights in Mar 2025

6/10 Okay

Fernanda

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Nabile Musaine

Liked: Cleanliness, staff & service
El hotel estaba limpio. Esta céntrico. En la habitación no había agua caliente, la cama estaba un poco dura. El hotel está en buena ubicación, sin embargo el ruido de los clubs nocturnos se escuchaba hasta la habitación.
Stayed 1 night in Mar 2025

6/10 Okay

Mariano

En realidad es un lugar bueno para el costo, con respecto a la habitación todo bien, en las áreas comunes si se percibía un olor como a coladera, otro aspecto importante es que no hay personal en l recepción.
Stayed 1 night in Feb 2025

2/10 Terrible

Inja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no staff at the property and widow was not locked. I feel dangerous. do not stay this property. this building need to be reorganization.
Stayed 1 night in Mar 2025

4/10 Poor

miriam

Disliked: Staff & service, property conditions & facilities
Scadente
Stayed 6 nights in Feb 2025

4/10 Poor

Marisol

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

MARIA TERESA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dirijo a usted para expresar mi extrema insatisfacción con mi reciente estadía en su hotel. Hubo una serie de inconvenientes que impactaron negativamente mi experiencia: * La falta de servicio de recepción y de desayuno fue muy inconveniente. * Mi habitación no contaba con las toallas necesarias. * Tuve que ir a otro hotel para solicitar una plancha, lo cual es inaceptable. * La falta de estacionamiento fue un problema adicional. * Las instalaciones estaban sucias, lo cual es inaceptable para un hotel. Espero que tome en cuenta mis comentarios y realice las mejoras necesarias para garantizar una mejor experiencia a los futuros huéspedes.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicacion
Stayed 2 nights in Feb 2025