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Arkana 9 by Grupo Amber

Property class: 3

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Photo gallery for Arkana 9 by Grupo Amber

Unclassified image, 1 of 86, button - Arkana 9 by Grupo Amber (Playa del Carmen)
A rooftop terrace with white lounge chairs, a large umbrella, and a potted plant. - Arkana 9 by Grupo Amber (Playa del Carmen)
A modern hotel room with a neatly made bed, a dining area with a table and chairs, and a kitchenette. - Arkana 9 by Grupo Amber (Playa del Carmen)
A modern living space with a wooden staircase, a dining table with chairs, a TV mounted on the wall, and a potted plant. - Arkana 9 by Grupo Amber (Playa del Carmen)
A staircase leading to a wooden door, surrounded by lush green plants and white walls. - Arkana 9 by Grupo Amber (Playa del Carmen)
Close to Playa del Carmen Main Beach and Quinta Avenida, Arkana 9 by Grupo Amber has plenty to offer. Stay connected with free WiFi in public areas.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Kitchen

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Suite

A modern bedroom with a wooden headboard, a large window with a view of greenery, a bedside table, and a small desk with a remote control.

Standard Suite

  • 35 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A modern hotel room with a neatly made bed, a dining area with a table and chairs, and a kitchenette.

Junior Suite

  • 40 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite

A neatly made bed in a hotel room with a large window, a bedside table, and a wall-mounted air conditioner.

Family Suite

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Suite

A modern living space with a wooden staircase, a dining table with chairs, a TV mounted on the wall, and a potted plant.

Deluxe Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Located near the beach, Arkana 9 by Grupo Amber is in Zazil-ha, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Temazcal Natura and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720

What's nearby

  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    11 min walk - 0.6 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    12 min walk - 0.7 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    14 min walk - 0.8 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    15 min walk - 0.8 miles
  • Plaza Las Americas
    3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    48 min drive

Restaurants

  • La Birria
    3 min walk
  • Cafe Petit Péche
    3 min walk
  • La Bamba Jarocha
    5 min walk
  • Moshe Cube
    7 min walk
  • Tortas Mary
    4 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • Outdoor pool

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels
  • Streaming services

Food and drink

  • Cookware, dishware, and utensils
  • Griddle
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Arkana 9 by Grupo Amber have a pool?

Yes, this property has an outdoor pool.

Is Arkana 9 by Grupo Amber pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Arkana 9 by Grupo Amber?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Arkana 9 by Grupo Amber?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Arkana 9 by Grupo Amber located?

Located in Zazil-ha, this hotel is within a 15-minute walk of Super Chedraui Selecto Avenida 10, Quinta Avenida, and Playa del Carmen Main Beach. Mamitas Beach and Mario Villanueva Madrid are also within 15 minutes.

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Reviews

Arkana 9 by Grupo Amber Reviews

7.0

Good

7.8

Cleanliness

7.0

Amenities

7.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

Reviews

Verified review

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay! Highly recommend!

I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Stayed 2 nights in Jun 2020
Verified review

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM!!!!

This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

JG811

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
Stayed 14 nights in Jan 2021
Verified review

4/10 Poor

Greg

Disliked: Staff & service, amenities, property conditions & facilities
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Playa Del Carmen

Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Stayed 1 night in Nov 2020
Verified review

2/10 Terrible

jorge

Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

JORGE

Stayed 1 night in Aug 2020