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Arkana 9 by Grupo Amber

3.0 star property
Hotel with an outdoor pool, near Quinta Avenida

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Photo gallery for Arkana 9 by Grupo Amber

Outdoor pool, pool umbrellas, sun loungers
Property entrance
Property amenity
Deluxe Suite | 1 bedroom, laptop workspace, bed sheets
Standard Suite | 1 bedroom, laptop workspace, bed sheets

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Junior Suite | Living area | 50-inch TV with digital channels, streaming services

Junior Suite

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
Separate bedroom
Private bathroom
Microwave
Cookware/dishes/utensils
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, laptop workspace, bed sheets

Deluxe Suite

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
Separate bedroom
2 bathrooms
Private bathroom
Microwave
  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

Family Suite | 1 bedroom, laptop workspace, bed sheets

Family Suite

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
Separate bedroom
2 bathrooms
Private bathroom
Microwave
  • 65 sq m
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite

Suite | 1 bedroom, laptop workspace, bed sheets

Suite

Highlights

Air conditioning
Kitchenette
TV
Separate bedroom
Private bathroom
Microwave
Cookware/dishes/utensils
Griddle
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Standard Suite | 1 bedroom, laptop workspace, bed sheets

Standard Suite

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
Separate bedroom
Private bathroom
Microwave
Cookware/dishes/utensils
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 11 min walk - 0.6 miles
  • Mamitas Beach - 13 min walk - 0.7 miles
  • Playa del Carmen Main Beach - 14 min walk - 0.8 miles
  • Central Square - 18 min walk - 1.0 mile
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Los de Carnitas "El Tío - ‬3 min walk
  • ‪La Birria - ‬3 min walk
  • ‪La Pista Musical - ‬6 min walk
  • ‪Tacos de Cecina Yecapixtla - ‬6 min walk
  • ‪La Bamba Jarocha - ‬4 min walk

About this property

Arkana 9 by Grupo Amber

Hotel near Quinta Avenida
Close to Mamitas Beach and Playa del Carmen Main Beach, Arkana 9 by Grupo Amber has plenty to offer. Guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Smoke-free premises
Room features
All guestrooms at Arkana 9 by Grupo Amber boast comforts such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Showers and shampoo
  • 50-inch TVs with streaming services and digital channels
  • Wardrobes/closets, microwaves, and griddles

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Griddle
  • Microwave

More

  • Air conditioning
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 10:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Does Arkana 9 by Grupo Amber have a pool?

Yes, this property has an outdoor pool.

Is Arkana 9 by Grupo Amber pet-friendly?

No, pets are not allowed at this property.

How much is parking at Arkana 9 by Grupo Amber?

This hotel doesn't offer parking.

What time is check-in at Arkana 9 by Grupo Amber?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 10:00 PM–midnight for a fee.

What time is check-out at Arkana 9 by Grupo Amber?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Arkana 9 by Grupo Amber located?

Located in Zazil-ha, this hotel is within a 15-minute walk of Mario Villanueva Stadium Madrid, Quinta Avenida, and Playa del Carmen Main Beach. Mamitas Beach and Guadalupe Church are also within 15 minutes.

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Arkana 9 by Grupo Amber Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

jorge

Stayed 4 nights in Apr 2024

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM!!!!

This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site.
Stayed 1 night in Dec 2021

10/10 Excellent

JG811, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home.
Stayed 14 nights in Jan 2021

4/10 Poor

Greg

Disliked: Staff & service, amenities, property conditions & facilities
This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Playa Del Carmen

Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay.
Stayed 1 night in Nov 2020

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

JORGE

Stayed 1 night in Aug 2020

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay! Highly recommend!

I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything.
Stayed 2 nights in Jun 2020