See all properties

Aloft Playa Del Carmen

4.0 star property
Aloft Playa Del Carmen offers upscale comfort near Quinta Avenida, with two pools and an on-site restaurant for guests to enjoy.

Choose dates to view prices

Photo gallery for Aloft Playa Del Carmen

Restaurant - Aloft Playa Del Carmen (Playa del Carmen)
Property video
2 outdoor pools - Aloft Playa Del Carmen (Playa del Carmen)
Restaurant - Aloft Playa Del Carmen (Playa del Carmen)
Lobby - Aloft Playa Del Carmen (Playa del Carmen)
Just a short walk from Playa del Carmen Main Beach, this vibrant hotel offers two outdoor pools for relaxation. Guests can enjoy meals at Nook restaurant or shop at the grocery store. The property features free high-speed WiFi and attentive staff in a prime beach location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Balcony

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located near the beach, Aloft Playa Del Carmen is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536

What's nearby

  • Calle 12
    Calle 12
    1 min walk - 0.1 miles
  • Quinta Avenida
    Quinta Avenida
    3 min walk - 0.2 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    6 min walk - 0.4 miles
  • Nuestra Senora del Carmen Catholic Church
    2 min walk - 0.1 miles
  • Central Square
    2 min walk - 0.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    46 min drive

Restaurants

  • El Árbol de la Diez
    4 min walk
  • El Tapas Restaurante
    3 min walk
  • Logia Café
    3 min walk
  • El Doctorcito
    2 min walk
  • Nicoletta
    3 min walk

About this property

Aloft Playa Del Carmen

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Aloft Playa Del Carmen provides a poolside bar, a grocery/convenience store, and a terrace. Be sure to enjoy a meal at Nook, the on-site restaurant. In addition to a shopping mall on site and a coffee shop/cafe, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Other perks at this hotel include:
  • 2 outdoor pools
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Outdoor furniture, coworking spaces, and a dock
  • An elevator, a TV in the lobby, and smoke-free premises
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 167 individually furnished rooms boast comforts such as 24-hour room service and air conditioning, as well as amenities like late night room service and free WiFi.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LED TVs with cable channels
  • Wardrobes/closets, LED light bulbs, and mini fridges

All inclusive details

All-inclusive room rates at Aloft Playa Del Carmen are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Similar properties

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Holiday Inn Express & Suites Playa Del Carmen by IHG
Downtown Playa del Carmen
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,007 reviews
Holiday Inn Express & Suites Playa Del Carmen by IHG
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 240 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 450 per pet, per night, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 240 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 450 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Aloft Playa Del Carmen have a pool?

Yes, this property has 2 outdoor pools.

Is Aloft Playa Del Carmen pet-friendly?

Yes, Aloft Playa Del Carmen allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a deposit of MXN 2000 per stay and a fee of MXN 450 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for MXN 200 per day. Limited spots are available.

What time is check-in at Aloft Playa Del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Aloft Playa Del Carmen?

Check-out is at noon.

Are there all-inclusive benefits at Aloft Playa Del Carmen?

Some rate plans available at this property are all-inclusive.

Where is Aloft Playa Del Carmen located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Aloft Playa Del Carmen Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 499 out of 697 reviews
Rating 8 - Good. 112 out of 697 reviews
Rating 6 - Okay. 34 out of 697 reviews
Rating 4 - Poor. 23 out of 697 reviews
Rating 2 - Terrible. 29 out of 697 reviews

Reviews

Verified

8/10 Good

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, outdoor pool was amazing
Stayed 1 night in Apr 2026
Verified

8/10 Good

Horieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in very good location. Breakfast was fresh with excellent variety that was changing every day.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Aloft. Great rooms and great location. A wonderful staff with a solid breakfast. Would stay here again—in fact, I look forward to it. Keep up the wonderful work!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Tashaun

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff was excellent
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great. Room was awesome. Staff was wonderful. Breakfast not so good.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the breakfast was pretty bad. Great grocery store just below the hotel with tons of fresh food. Definitely hit that up!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Super nice pool and clean hotel. Beautiful pool. Breakfast was amazing each day and servers on point. Alejandra at the breakfast place was very professional and attentive. Location is the key and this hotel was everything we wanted to experience.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Geraline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff and fantastic rooftop pool. The location was great, just a minute away from 5th avenue and about 10 min walk to Mamita's beach. It was extremely convenient having a super market below the hotel as well. However, on some nights I believe the rooftop would play music quite loudly until midnight. It wasn't a huge issue for my family but just something to keep in mind.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities
Spotless, amazing rooftop pool, central location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Taichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. With a supermarket, a coffee shop and a taqueria downstairs, close to everything. Looks to be very new building and super clean. The room was big, I wish there was a microwave. The rooftop pools were awesome! Didn't try the restaurant but it looked very good. Will stay again if we don't opt for an all-inclusive resort.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, stay here every year, this was my 3rd stay. Love the amenities, pool areas, service and staff always top notch. Pool towels showing their age, everything else was pretty good.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

May-Christin

Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay. The hotel has a great pool area, big rooms, and comfortable beds. The only downside was the bathroom layout with sliding and glass doors opening to the hallway/room, which is not very practical when travelling with friends. Excellent location right by 5th Avenue, close to restaurants and shops, plus a good gym and outdoor training options across the street.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Amazing clean rooms! Service was top notch and everyone working there was very professional and helpful.
Stayed 9 nights in Dec 2025
Verified

6/10 Okay

Mikala

Liked: Staff & service
Loved the roof top pool! Room was nice but very basic. Staff were very attentive!
Stayed 8 nights in Dec 2025
Verified

8/10 Good

YiXiang

Liked: Amenities, property conditions & facilities
outdoor pool is good
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Aloft. The location is excellent - close to beaches, a variety of restaurants, and it was helpful to have a grocery store right underneath. We enjoyed the breakfast especially the fruit and made to order eggs. While there were a couple of minor issues (safe and fridge not working), the staff addressed them in a timely manner. We found the front staff and breakfast staff very helpful and friendly.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service here was top notch. Rides arranged, tentative via Whatsapp, food on property was good. Close to a few convenience stores, area was safe and walkable to lots in the Aldea Zama neighbourhood. Place is showing a bit of wear and tear, but overall clean.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is one block from the heart of the action in Playa Del Carmen but you'd never know by how quiet it was. The hotel is clean, the staff are friendly. Great location, very safe, lots of food options around
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Maria Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, the sound proof rooms were incredible, the shower pressure was the only bad thing in my opinion.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff, clean place
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Jekaterina

Liked: Cleanliness, property conditions & facilities
Great location. Clean and decent room size. Very challenging to enjoy space on rooftop pools with lack of loungers available based off the room counts vs actual loungers
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Farrokh

Liked: Cleanliness, staff & service
Room and staff get high marks.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are spacious. Bed is super comfy. Pool is excellent! Location perfect! They need to provide better towels as they were thin and not soft. The entrance to pool was not always consistent - sometimes door was locked and/or open. Being a platinum member they offered no perks. Also DO NOT UPGRADE TO A BALCONY - waste of money all balconies overlook an empty concrete courtyard. No view.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

GEORGE

Very clean but missing essential items to use kitchen. Annoyed about beach towels. Better off bringing your own or else if you forget to return theirs or loose their ticket for it and your out 25.00 each. The grocery store underneath was a plus. Annoyed that I had to call for help to get English speaking tv had to reset each channel. It was safe, clean, and sleepy well.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop pool is amazing
Stayed 6 nights in Nov 2025