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AKBAL Playa - Beach Zone

Property class: 3

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Photo gallery for AKBAL Playa - Beach Zone

A beach with palm trees, sun loungers, and umbrellas. - AKBAL Playa - Beach Zone (Playa del Carmen)
A compact kitchen with a dining area, featuring a brick backsplash, wooden cabinets, and a dining table set for four. - AKBAL Playa - Beach Zone (Playa del Carmen)
A dining area with a wooden table set for two, a kitchen with a microwave and coffee maker, and a brick backsplash. - AKBAL Playa - Beach Zone (Playa del Carmen)
A rooftop patio with lounge chairs, potted plants, and a yellow building with a red roof. - AKBAL Playa - Beach Zone (Playa del Carmen)
A swimming pool with tiled edges, a yellow building with a balcony, and a palm plant. - AKBAL Playa - Beach Zone (Playa del Carmen)
Close to Mamitas Beach and Playa del Carmen Main Beach, AKBAL Playa - Beach Zone provides amenities like a beach bar. With a nearby private beach, beach cabanas, and sun loungers, this hotel is the perfect place to soak up some sun. Guests can connect to free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar
  • Kitchen

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Comfort Studio Suite

A hotel room with a bed, a wooden wardrobe, a small kitchen area, and a TV mounted on the wall.

Comfort Studio Suite

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Studio Suite, 1 King Bed

A neatly made bed with white linens and a beige throw blanket, a heart-shaped towel on the bed, and a small bedside table with a remote control.

Premier Studio Suite, 1 King Bed

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment

A neatly made bed with white linens and a beige blanket, a wooden headboard, a small bedside table with a remote control, and a wall-mounted artwork.

Family Apartment

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Located near a private beach, AKBAL Playa - Beach Zone is in Zazil-ha, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Temazcal Natura and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
Av. CTM Zazil-ha, Entre Avenida 10 y Avenida 15, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    8 min walk - 0.5 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    9 min walk - 0.5 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    11 min walk - 0.6 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    13 min walk - 0.7 miles
  • Mario Villanueva Madrid
    6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    48 min drive

Restaurants

  • Pizza Italia
    5 min walk
  • Quinta Parilla
    4 min walk
  • El Rincón Chilango
    5 min walk
  • Pescadería y Cocktelería El Pirata
    6 min walk
  • Cafe Petit Péche
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Pool loungers

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Individual decor
  • Individual furnishings
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 11:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 5 per pet, per night

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 5 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and outdoor lighting

We should mention

This property does not have elevators

Frequently asked questions

Does AKBAL Playa - Beach Zone have a pool?

Yes, this property has an outdoor pool.

Is AKBAL Playa - Beach Zone pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per night.

How much is parking?

This property doesn't offer parking.

What time is check-in at AKBAL Playa - Beach Zone?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at AKBAL Playa - Beach Zone?

Check-out is at noon.

Where is AKBAL Playa - Beach Zone located?

Offering direct access to the beach, this Zazil-ha hotel is within a 10-minute walk of Super Chedraui Selecto Avenida 10 and Mamitas Beach. Playa del Carmen Main Beach and Quinta Avenida are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

AKBAL Playa - Beach Zone Reviews

6.6

6.0

Cleanliness

5.0

Amenities

6.4

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 11 out of 33 reviews
Rating 8 - Good. 6 out of 33 reviews
Rating 6 - Okay. 4 out of 33 reviews
Rating 4 - Poor. 3 out of 33 reviews
Rating 2 - Terrible. 9 out of 33 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff courteous and helpful Room clean Kitchen could have been a little better equipped Had 2cups 2plates 2bowls 2spoons knives and forks and we had to ask for those. Cooktop only had 1burner Location was good, close to 5th ave The area and unit felt safe
Stayed 14 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great Stay with Wonderful Highlights Our Expedia booking turned out great! The airport staff was super helpful, arranging taxis and even letting us grab waters and snacks before heading to our accommodations. Though the gated entrance was a bit hidden, our room was clean, clutter-free, and cozy. The bed was very comfy, and while the thin windows allowed some traffic noise, it was mostly quiet at night. There was a faint smell of bug spray and a few bugs, but it didn’t detract from the overall experience. Our host, Jesus, was fantastic, providing fresh towels and passes to a lively, luxurious beach club that was truly a highlight. We also loved the rooftop area with a small, clean pool, perfect for relaxing. The property felt safe, with plenty of shops, dining, and entertainment within walking distance. While the TV didn’t work, the Wi-Fi was reliable, and the affordable price made it all worthwhile. We’d absolutely stay here again!
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Akbal Playa had an authentic Mexican esthetic and had the extra benefits of a kitchenette. I will definitely stay here again.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
Decent room on budget
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesus was great!
Stayed 6 nights in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
A lot smoother than it used to be. For a low cost airline is acceptable
Stayed 7 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hoyle and staff were very poor ,not!!! Recommend.
Stayed 5 nights in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The was not hot water, no parking, not front desk and worst was the bathroom so dirty This place is NOT supposed to be open for public
Stayed 1 night in Jan 2023
Verified review

4/10 Poor

All I want to say is the buzzer is not working and my phone wasn’t working, so I couldn’t call the number to get into the property. It’s important to take care of the basics; don’t make your guests wait in the rain.
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar no presta un servicio nunca me recibió el hotel nos quedamos en la calle a media noche con un niño gracias a que fuimos robados y aún no tenemos nuestro reembolso
Stayed 3 nights in Sep 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quand nous sommes entré dans la chambre, sale, drap tâché, poussière et saletés partout, pas de papier de toilette, ménage non fait, salle de bain qui sentait l urine. Nous avons quitter après la nuit et avons ete oublier de se reloger à grand frais. C est la deuxième fois que cela M arrive avec expedia et je vous confirme que c est la dernier
Stayed 4 nights in Aug 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
No hay donde estacionar el auto
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La "piscine" annoncée est plutôt l'équivalent d'un spa portatif à l'eau froide, mais le reste est ok, proche te tout, des bons restaurants et a un pas de la fameuse "Quinta Avenida"
Stayed 10 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
La atención del Personal amable
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bien para ir a dormir y tener todo al alcance. Aire acondicionado genial, por el precio está biem
Stayed 3 nights in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort

Buena experiencia

Vacaciones con mis esposa la dirección que marca la app no es pero nos apoyaron en chat de la app está al lado de un Willis en la 15 y CTM casi 2 hrs para encontrarlo, el colchón nefasto nada confortable porque están viejos nada de descanso, horarios hasta las 10 pm para uso de alberca y asador, ambos super limpios y agradables. Gran atención del personal si volvería a hospedarme
Stayed 2 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
esta en una zona decente y tiene mucho potencial, pero esta muy sucio todo , dede que entras
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar estaba muy sucio, el sanitario y regadera asqueroso, toda la habitación olia super feo a cigarro y cerveza. No apto para familias, desagradable experiencia. Adicional a todo, el lugar no tiene nada de seguridad.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésima experiencia. La habitación que nos tocó olía a humedad, había comida echada a perder en el frigobar, las toallas húmedas, en recepción no había nadie, nos mandaron la llave con otra persona ajena al hotel. El teléfono que ponen en la entrada para cualquier cosa, contesta una agencia de viajes y no te resuelve nada referente a este hotel. Termine solicitando la cancelación
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't do it.

Hard to find, and no check in concierge. As I was waiting, a local couple came out pretty drunk and it was clear what they were just finished doing. Thoroughly disgusted with this place.
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom ! Perto de tudo !

O apartamento é muito confortável, próximo a tudo ótima localização e preço justo . Ao lado do apartamento tem supermercado, mercado de frutas e sucos tudo que se precisa para ter uma estadia completa . Para quem busca um local seguro com valor de estadia justo em Playa del Carmem este é o local . Pretendemos voltar em breve . Recomendamos !! Marcelo e Caio
Stayed 7 nights in Mar 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The apartment is older. Which is fine. But it really was not clean. There was someone else’s food in the fridge as well as used shampoo and used soap in the shower. The shower has soap scum up the walls. The bed sheets were clean and that’s the only reason we stayed.
Stayed 3 nights in Jan 2022
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
Nos cobraron un cargo que ya estaba incluido en la habitación, no existe tal opción de cocina completa, ya la incluye, y no te dan otra llave por si alguno de tus acompañantes necesita llegar en otro momento.
Stayed 4 nights in Dec 2021
Verified review

10/10 Excellent

Stayed 1 night in Nov 2025
Verified review

8/10 Good

Stayed 2 nights in Sep 2025