This is a beautiful, historic hotel, and Victoria who worked there was amazing, filled with passion about the hotel and giving us an amazing tour. Our room was charming, clean and the bed was comfortable.
However, the plumbing in our room was dreadful, we had to flush the toilet multiple times in the night to stop it creaking and keeping us awake, we couldn't open our balcony window, which wasn't a bad thing as the road was so noisy. We also had no hot water at all for our stay, so were forced to have cold showers (other guests told us they had the same issue).
When we told the staff our issues, there was no indication of any plan to resolve the issue, or any apology, we were just asked to pay our city tax in response. Luckily we were only there one night.
This was all such a shame, as we were really looking forward to spending our last night of a wonderful holiday in this beautiful old hotel. Luckily we only had one night there.