Vacations Close To Pinar Plaza Shopping Center

At the entrance, when I rang the bell to have the door opened—it is always locked and doesn't open automatically—the staff member, Isa, was sarcastic, walking slowly even though she knew I was waiting. She doesn't know how to deal with people! The room's air conditioner was broken; it was just blowing air, while the temperature outside was around 96°F. The unit itself was filthy and covered in mold! The listing said the room had been renovated, yet the air conditioner was broken and moldy!

I stayed at this hotel several times over the years and the rooms have gone downhill. It doesn’t look like they’ve done much to update them or maintain them well. The bed was very stiff and not comfortable, the furniture looked to have been affected by some kind of water damage and was warped and coming apart. The bathroom lighting fixture was not attached and hanging off, The check in entryway was blocked off due to what looked to be new or painted pavers which made check-in a little more difficult getting bags all the way back to my room. One of the elevators was broken for my stay. The hotel overall still looks nice, the lobby is always clean and smells great, the restaurant is always great, friendly staff at both the hotel and the restaurant, food and drinks are great at the restaurant, didn’t get to use any of the amenities this time but I do like that the pool is open late and noise was never an issue, but it’s really inconvenient not having a full gym on site. The property smelled of marijuana everywhere even in the elevators. It’s not surprising that they rent these rooms for the day now. It could just use some TLC.

Our family stay was great. The water park on site is clean, and has areas for younger children as well as older children and adults. It doesnt open until 11am, however the other pool areas are open earlier and stay open later (waterpark closes at 7) The waterpark had lifeguards standing by the pool areas for the smallers kids, however I was surprised that there wasnt a lifeguard by the larger, outdoor pool area. That larger pool was open very late, as we went night swimming and my kids had tons of fun. The only thing I would keep in mind while booking is that due to the pool being open late, if youre planning on getting to bed around 8 or 9pm don't expect it to be quiet outside. You will hear kids laughing and having fun in the pool, so if that's not for you ask for a room not near the outdoor pool. Also, Im not a big fan of the gradual incline of the pool... it gradually gets deeper and for my child it was difficult to notice. Id rather a pool were one side is specific dept and the other side is deeper, possibly with a floating rope in between so that children realize when they're going in the deep end. Kids are having fun swimming and not looking at the liner of the pool to read the gradual increase in dept. For us, it was so convienient having to step out of our room and right to the pool area. Rooms were very clean!! I appreciate the abundance of towels that were left in the room and the hairdryers.

The unit was newly remodel but there are bugs on the bed in both rooms. The vent in one of the bathroom is not secured and not working. There was a dirty towel on the back of the bathroom. There was missing swing secure lock on the main door. It was lousy being in the front of the property. The location and free parking is the only good things about it.