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Surestay Plus By Best Western Pigeon Forge

Property class: 2.5

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

A modern kitchen with a central island, built-in appliances, and a large window. - Surestay Plus By Best Western Pigeon Forge (Pigeon Forge)
A reception area with a modern design, featuring a patterned wall, a reception desk, and a large window. - Surestay Plus By Best Western Pigeon Forge (Pigeon Forge)
A hotel room with a large bed, a desk with a chair, a bedside table with a lamp, and a window with curtains. - Surestay Plus By Best Western Pigeon Forge (Pigeon Forge)
A business center with two desks, two chairs, a printer, and a large abstract painting on the wall. - Surestay Plus By Best Western Pigeon Forge (Pigeon Forge)
A modern kitchen with a stainless steel refrigerator, a microwave, and a coffee maker on the countertop. - Surestay Plus By Best Western Pigeon Forge (Pigeon Forge)
Close to LeConte Center at Pigeon Forge and Island at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge provides free full breakfast, a 24-hour business center, and more. Stay connected with free WiFi in public areas.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Business services
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(73 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(52 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with a large bed, bedside tables with lamps, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.6 out of 10
Excellent
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with two beds, a desk, a chair, a TV, a lamp, and a refrigerator.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(85 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

8.8 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Downtown Pigeon Forge, a neighborhood in Pigeon Forge, is home to Surestay Plus By Best Western Pigeon Forge. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Dollywood's Splash Country and Dollywood. Anakeesta and Ripley's Aquarium of the Smokies are not to be missed. Visit our Pigeon Forge travel guide
Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308

What's nearby

  • A wooden mill with a large water wheel, surrounded by lush greenery and a small waterfall.
    Old Mill
    11 min walk - 0.6 miles
  • A sign for Patriot Park in the City of Pigeon Forge.
    Patriot Park
    11 min walk - 0.6 miles
  • A parking lot in front of a building with a sign for 'Pigeon Forge Factory Outlet Mall'.
    Pigeon Forge Factory Outlet Mall
    14 min walk - 0.8 miles
  • The LeConte Center building with a green roof and a sign indicating it is the Department of Tourism at Pigeon Forge.
    LeConte Center at Pigeon Forge
    14 min walk - 0.8 miles
  • A Ferris wheel, a water fountain, and a building with a sign that reads "Ole Smoky Moonshine".
    Island at Pigeon Forge
    2 min drive - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS)
    54 min drive

Restaurants

  • Margaritaville Island Hotel
    3 min drive
  • Old Mill Restaurant
    13 min walk
  • Margaritaville
    3 min drive
  • McDonald's
    16 min walk
  • Old Forge Distillery Moonshine
    13 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 on-site accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Welcoming dogs and cats only
3 total (up to 160 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 20 per pet, per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Surestay Plus By Best Western Pigeon Forge pet-friendly?

Yes, this property allows cats and dogs (limit 3 total) with a maximum weight of up to 160 lbs per pet. There's a fee of USD 20 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in is available for a fee of USD 25.00 (subject to availability). After-hours check-in is not available.

What time is check-out at Surestay Plus By Best Western Pigeon Forge?

Check-out is at 11:00 AM. Late check-out is available for USD 25.00 (subject to availability).

Where is Surestay Plus By Best Western Pigeon Forge located?

Located in Downtown Pigeon Forge, this hotel is within a 15-minute walk of Old Mill and LeConte Center at Pigeon Forge. Island at Pigeon Forge and Titanic Museum are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Surestay Plus By Best Western Pigeon Forge Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 598 out of 1238 reviews
Rating 8 - Good. 326 out of 1238 reviews
Rating 6 - Okay. 159 out of 1238 reviews
Rating 4 - Poor. 73 out of 1238 reviews
Rating 2 - Terrible. 82 out of 1238 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here two separate times. Room was very clean and staff very nice.
Stayed 6 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean...handy...breakfast and great air condition
Stayed 5 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean . The check in lady was very nice
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed five nights. Only blemish was two days in a row housekeeping skipped us. When we notified the front desk they sent someone immediately. Breakfast was great. Staff was friendly and helpful.
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Breakfast was great. Rooms smelled like carpet had gotten wet from leaking AC. Staff was helpful & kind.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms staff
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they include breakfast unlike more expensive hotels. The breakfast was pretty good and had multiple options. The staff was also friendly and there when you needed them. I'd stay again.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Room was great nice and clean soft bed very quiet and good location to eat and shop. Just didn't receive maid service but one day out of five and had to call the front desk to get that day other then that it was very nice
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
For the price it was a nice & safe place to stay for a few days. My only complaint would be that I had to lean on my door to lock it but it still locked so no biggie lol
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
although staff was not on-site at the time I check in, they answered the phone and got to the lobby quickly. They are very nice and helped my with simple cooking pot. Check out is also quick and smooth. The breakfast is simple but had hot items. Traditional best western hotel
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location and the breakfast was amazing. They have a wide variety of options like eggs waffles and meats.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a little getaway. Older motel but was remodeled. Very clean and spacious room. The free breakfast was great. Close to all attractions. Would definitely stay again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check in and out, Hot breakfast each morning
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Overall, we had an awesome stay! The property was clean, comfortable, and in a great location with plenty of local places close by. The breakfast was great as well, which was definitely a plus. The only issue we experienced was with the AC unit. It seemed to struggle during the daytime and didn’t really cool the room down until early morning, when it was already cooler outside. Other than that, everything was great and we really enjoyed our stay. I would definitely recommend this property!
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a little getaway to do a weekend trip not needing anything from a hotel other then sleeping this was perfect. We come to Dollywood once a month so we just need a hotel to sleep and this was perfect. The bed was comfortable and the rooms were clean. The bathroom was so spacious it was perfect
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable the staff was friendly and the breakfast was good.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights for our Dollywood trip. Super close and near lots of other fun stuff. The rooms were quiet. The AC ran incredibly well on such a hot summer day. Staff were friendly and helped us check in a little late. I didn’t see the parking pass they gave me until we were leaving, so I didn’t use it in my car but would recommend you do!
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
The rooms were newer, even though the outside of the building looked a little older. It wasn't bad for the price. Breakfast was great with lots of options to choose from. The staff was friendly and helpful. Overall, it was a nice place to stay.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a good breakfast.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price! The room was clean and spacious, with a well-equipped kitchen that made our stay very convenient. The complimentary breakfast was good and offered a nice variety each morning. The location is perfect—close to many popular attractions, restaurants, and shopping, making it easy to get around. Overall, this hotel offers great value for money, and I would definitely stay here again. Highly recommended!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the beds were comfortable. Will stay there again when we are in town
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean, property clean,friendly staff, centrally located. Pool would have been nice :)
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Nice price and clean place
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location and stay
Stayed 4 nights in Nov 2025