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The Shells Resort & Spa Phu Quoc

5.0 star property
Luxury resort on the beach, with outdoor pool

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Luxury Villa, Poolside | 1 bedroom, minibar, in-room safe, individually decorated
Premium Room, Ocean View | Living area
Family Room, 2 Bedrooms, Ocean View | View from room
Family Room, 2 Bedrooms, Ocean View | Living area
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Room service
  • Spa

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside | 1 bedroom, minibar, in-room safe, individually decorated

Luxury Villa, Poolside

Highlights

Balcony or patio
Yard
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 80 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Sofa bed
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Ocean View

Premium Room, Ocean View | Living area

Premium Room, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Sofa bed
Blackout drapes/curtains
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 135 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

Highlights

Balcony or patio
Yard
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 80 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Deluxe Room with Ocean View

1 bedroom, minibar, in-room safe, individually decorated

Premium Deluxe Room with Ocean View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Spa Inclusive Luxury Villa Garden

1 bedroom, minibar, in-room safe, individually decorated

Spa Inclusive Luxury Villa Garden

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Suite Ocean View

Interior

Luxury Suite Ocean View

  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Villa with Garden View

1 bedroom, minibar, in-room safe, individually decorated

Luxury Villa with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite with Ocean View

Interior

Family Suite with Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Luxury Villa With Poolside

1 bedroom, minibar, in-room safe, individually decorated

Luxury Villa With Poolside

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

On the beach, white sand

Seashells Hotel and Spa Phu Quoc

  • Pool
  • All inclusive
  • Spa
  • Free airport shuttle
8.8 out of 10, Excellent, 540 reviews
Seashells Hotel and Spa Phu Quoc

About the neighborhood

Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang

What's nearby

  • Phu Quoc Night Market - 7 min drive - 2.6 miles
  • San Van Dong Duong Dong Stadium - 7 min drive - 2.9 miles
  • Ong Lang Beach - 11 min drive - 4.3 miles
  • Dinh Cau - 11 min drive - 2.9 miles
  • Vinpearl Safari - 39 min drive - 15.5 miles

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive

Restaurants

  • ‪Bún Quậy Kiến Xây - ‬8 min drive
  • ‪Dong Tom Hum Lobster Cave - ‬8 min drive
  • ‪Eat Pray Love - ‬6 min drive
  • ‪Tin Tin Restaurant - ‬6 min drive
  • ‪Legend Revived - ‬7 min drive

About this property

The Shells Resort & Spa Phu Quoc

Luxury resort near Phu Quoc Night Market
You can look forward to a free roundtrip airport shuttle, a terrace, and a garden at The Shells Resort & Spa Phu Quoc. This resort is a great place to bask in the sun with a private beach, beachfront dining, and sun loungers. Treat yourself to a body treatment, a body wrap, or reflexology at the onsite spa. The on-site restaurant, FLOW Restaurant, offers breakfast, lunch, dinner, and ocean views. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a gift shop, and beach towels
  • Massage treatment rooms, a 24-hour front desk, and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 134 individually furnished rooms feature comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • Balconies or patios, wardrobes/closets, and free infant beds

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 11 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FLOW Restaurant

Things to do

  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Steam room

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 38.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

Does The Shells Resort & Spa Phu Quoc have a pool?

Yes, this property has an outdoor pool.

Is The Shells Resort & Spa Phu Quoc pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Shells Resort & Spa Phu Quoc?

Self parking and valet parking are free at this property.

What time is check-in at The Shells Resort & Spa Phu Quoc?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Shells Resort & Spa Phu Quoc?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The Shells Resort & Spa Phu Quoc provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 8:00 AM–6:00 PM on request.

Where is The Shells Resort & Spa Phu Quoc located?

This Phu Quoc resort is on the beach, 3.2 mi (5.1 km) from Phu Quoc Night Market, and within 20 mi (32 km) of Vinpearl Safari and Phu Quoc Prison. Sun World Hon Thom Nature Park is 24.6 mi (39.6 km) away.

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The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 583 reviews
Rating 8 - Good. 193 out of 583 reviews
Rating 6 - Okay. 55 out of 583 reviews
Rating 4 - Poor. 29 out of 583 reviews
Rating 2 - Terrible. 16 out of 583 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10

I enjoyed the silence and the very big room. But the Hotel needs some Renovation. The staff was very friendly.
Stayed 15 nights in Apr 2025

8/10

The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day. Service was a bit slow in the restaurant but breakfast was self serve and well stocked. Would highly recommend this hotel
Stayed 7 nights in Dec 2024

8/10

It was really nice to have a swimming pool and beach right in front of me, and the coffee at breakfast was really delicious. Please tell me the name of the coffee. The room we stayed in was a little old, but the other rooms seemed to be remodeling in sequence. If I go again, I will stay again.
Stayed 3 nights in Jan 2025

8/10

It s a very nice hotel; however, it is getting a bit old. The rooms are extra comfortable and it is very quiet. We were at the hotel not the villas. The view is spectacular specially to watch the sunsets. The cleanliness could be improved and the towels provided could be less harsh. The set up is also very nice except for the beach; it is very small and you can’t take a walk. The food is good but can be improved. All the staff were very nice. I still recommend that place. We slept like babies!
Stayed 7 nights in Feb 2025

2/10

Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price. Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Stayed 2 nights in Feb 2025

10/10

This place is very peaceful and relaxing. Spacious rooms and very friendly staff.
Stayed 4 nights in Apr 2023

10/10

Nice hotel and a very pleasant stay. Overall great customer services. Staff are very nice and accommodating. Also good location with a private beach.
Stayed 4 nights in Aug 2023

8/10

Great place to stay for relaxation if yoh cab overlook the imperfections as it needs a comestics
Stayed 4 nights in Dec 2023

6/10

The property is dated and need much renovation.
Stayed 3 nights in Jul 2024

8/10

The transportations and the friendly staffs.
Stayed 3 nights in Apr 2023

10/10

Loved our stay, minus the food.
Stayed 3 nights in Apr 2023

10/10

The property was well maintained even though tourism is still a bit down from covid. The views of the water and sunsets are beautiful and the pool and lounge area were clean and modern.
Stayed 2 nights in Nov 2022

10/10

The staff were incredibly friendly and polite, which certainly made the experience at The Shells more enjoyable. The food and the bar had very good and tasty options. Stayed for two nights, and didn’t feel the need to go anywhere outside the property. It definitely met our high expectations.
Stayed 2 nights in May 2023

10/10

Like
Stayed 2 nights in May 2024

8/10

During my vacation with my wife, everything there were good. I satisfied with their kindness and convinience in many things.
Stayed 3 nights in Jul 2022

10/10

Good
Stayed 1 night in Feb 2024

10/10

Well done!!! The vila I book is very clean. The property is quiet and calm as much as I expected. All staffs are very nice. I would like to recommend this property.

6/10

Ocean View Room had an amazing view! The room was nice. Only complaint was service. Housekeeping did not leave us with clean towels, had to always request. Called to have toilet leak fix numerous times before someone came out. Service was extremely slow and lacking. Also lacking was the selection of restaurants on site, there was only 1 restaurant and 1 lounge on the property. Activities offered were lacking as well. The hotel is not conveniently located near shops and restaurants so having to call taxi/Grab costed a lot every day. The hotel does not seem to be upkept and seem old and not very modern compared to other hotels and was told this was one of the first hotel built on the island.
Stayed 3 nights in Nov 2024

8/10

Services from staff

10/10

The view from this property is stunning. The pool is huge and faces the beach. We rented a bike at the property itself for a decent amount. They also provide cabs at the same fare as Grab taxis. However this is a resort and hence is only for those who like a little peace and quiet. Food could be priced a little lower.
Stayed 3 nights in Aug 2023

6/10

The staff are very nice and helpful. Breakfasts are delicious. The room we booked 4 nights with private pool, and last only for 2 nights. Then, they moved us to another room which was different. In the end, they tried to fix things but it’s not same.
Stayed 4 nights in Nov 2023

6/10

The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
Stayed 6 nights in Jul 2024

4/10

The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
Stayed 7 nights in Jul 2024

8/10

My friends and I love the places; however I won’t rate this one 5 stars because the bathroom is not clean. House keeping needs to learn how to remove stains and mildew.
Stayed 3 nights in Jul 2022

8/10

The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
Stayed 4 nights in Jan 2024