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Premier Residences Phu Quoc Emerald Bay Managed by Accor

5.0 star property
Luxury resort on the beach, with outdoor pool

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Photo gallery for Premier Residences Phu Quoc Emerald Bay Managed by Accor

Building design - Premier Residences Phu Quoc Emerald Bay Managed by Accor (Phu Quoc)
Creator video - submitted by ezhuk
Private beach, white sand, sun loungers, beach umbrellas - Premier Residences Phu Quoc Emerald Bay Managed by Accor (Phu Quoc)
Apartment, 3 Bedrooms, Private Pool | View from room - Premier Residences Phu Quoc Emerald Bay Managed by Accor (Phu Quoc)
Apartment, 3 Bedrooms | In-room safe, individually decorated, individually furnished, desk - Premier Residences Phu Quoc Emerald Bay Managed by Accor (Phu Quoc)
Escape to Premier Residences Phu Quoc Emerald Bay Managed by Accor, a luxury family-friendly resort near An Thoi Cable Car Station and Sao Beach. Enjoy beachfront dining, relax at the private beach, or indulge in a hot stone massage at the onsite spa. With two on-site restaurants serving local and international cuisine and yoga classes offered at the gym, this resort offers an unforgettable experience.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Penthouse, 2 Bedrooms, Private Pool

Penthouse, 2 Bedrooms, Private Pool | In-room safe, individually decorated, individually furnished, desk

Penthouse, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 135 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds
  • Partial ocean view

View all photos for Superior Suite, Balcony (2 King Bed)

Superior Suite, Balcony (2 King Bed) | In-room safe, individually decorated, individually furnished, desk

Superior Suite, Balcony (2 King Bed)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
  • 80 sq m
  • Sleeps 8
  • 2 King Beds
  • Garden view

View all photos for Superior Suite, Balcony (1 King Bed)

In-room safe, individually decorated, individually furnished, desk

Superior Suite, Balcony (1 King Bed)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
  • 57 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Junior Suite, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Bathrobes
  • 55 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room, 2 Twin Beds, Balcony

Standard Room, 2 Twin Beds, Balcony | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Twin Beds, Balcony

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 2 Twin Beds
  • City view

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | In-room safe, individually decorated, individually furnished, desk

Family Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
  • 107 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds and 1 King Bed
  • Garden view

View all photos for Apartment, 2 Bedrooms

In-room safe, individually decorated, individually furnished, desk

Apartment, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds
  • City view

About the neighborhood

Located on a private beach, Premier Residences Phu Quoc Emerald Bay Managed by Accor is in Khem Beach, a neighborhood in Phu Quoc. While the natural beauty of Sao Beach and Suoi Tranh Waterfall can be enjoyed by anyone, those looking for an activity can check out An Thoi Cable Car Station. Phu Quoc Prison and Ho Quoc Pagoda are two other places to visit that come recommended. Visit our Phu Quoc travel guide
View more Resorts in Phu Quoc
Map
Kem Beach, An Thoi, Phu Quoc, An Giang, 920000

What's nearby

  • Main view of the Coconut Tree Prison in Phu Quoc Island in Vietnam
    Phu Quoc Prison
    4 min drive - 1.5 miles
  • Vietnam featuring a sandy beach and tropical scenes
    Sao Beach
    13 min drive - 4.3 miles
  • Khem Beach
    2 min walk - 0.1 miles
  • An Thoi Cable Car Station
    8 min drive - 2.4 miles
  • Phu Quoc Night Market
    49 min drive - 17.4 miles

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.)
    23 min drive

Restaurants

  • The Bay Kitchen
    6 min drive
  • Sun Bavaria Bistro
    8 min drive
  • MAE Coffee
    9 min drive
  • Il Salone
    8 min drive
  • Casepia Kitchen & Lounge
    10 min drive

About this property

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Luxury family-friendly resort near Phu Quoc Prison
Located close to An Thoi Cable Car Station and Sao Beach, Premier Residences Phu Quoc Emerald Bay Managed by Accor provides 2 poolside bars, a beach bar, and a terrace. With a private beach, beachfront dining, and sun loungers, this resort is the perfect place to soak up some sun. Indulge in a manicure/pedicure, aromatherapy, and a hot stone massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Yoga classes are offered at the gym; other things to do include kayaking and volleyball. In addition to a firepit and a garden, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • Buffet breakfast (surcharge), luggage storage, and beach umbrellas
  • Water sports equipment, coffee/tea in the lobby, and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 745 individually furnished rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like separate sitting areas and bathrobes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • 43-inch TVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: VND 450,000 per person
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Clubhouse
  • Mercato
  • Muse
  • Play Ground
  • Pool Bar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Playground
  • Steam room
  • Water sports equipment
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • Elevator (39 inch wide door)

More

  • 14 floors
  • 6 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to December 31 2026 (dates subject to change):
  • Recreation facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1323000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 450000 per person
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: VND 1323000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
Guests under 14 years old are not allowed in the hot tub

Property is also known as

Premier Residences Emerald Bay Managed AccorHotels Resort
Premier Residences Emerald Bay Managed AccorHotels
Premier Resinces Emerald Mana
Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels
Premier Residences Phu Quoc Emerald Bay Managed by Accor Resort

Frequently asked questions

Does Premier Residences Phu Quoc Emerald Bay Managed by Accor have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Premier Residences Phu Quoc Emerald Bay Managed by Accor pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Check-in start time: 3:00 PM; Check-in end time: anytime. A 50% fee applies for early check-in (subject to availability).

What time is check-out at Premier Residences Phu Quoc Emerald Bay Managed by Accor?

Check-out is at noon.

Where is Premier Residences Phu Quoc Emerald Bay Managed by Accor located?

Nestled on the beach, this Khem Beach resort is within 3 mi (5 km) of Phu Quoc Prison and An Thoi Cable Car Station. Sao Beach and Ho Quoc Pagoda are also within 9 mi (15 km).

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Reviews

Premier Residences Phu Quoc Emerald Bay Managed by Accor Reviews

8.8

Excellent

9.0

Cleanliness

7.6

Location

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 159 out of 286 reviews
Rating 8 - Good. 88 out of 286 reviews
Rating 6 - Okay. 26 out of 286 reviews
Rating 4 - Poor. 7 out of 286 reviews
Rating 2 - Terrible. 6 out of 286 reviews

Reviews

8/10 Good

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Really good stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast spread, excellent service from all the staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Nina

Liked: Cleanliness, amenities, property conditions & facilities
Great location, beautiful resort, excellent breakfast buffet. Beautiful pool and Kem beach was great. Free shuttle to Sunset Town was a plus. Nice crowd overall. Service was great. Everything was great!
Stayed 3 nights in Dec 2025

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are friendly, helpful and professional. Their food was delicious too!
Stayed 2 nights in Oct 2025

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Staff, location, pool, and beach are all amazing! They were really stingy with water? I stayed next door at a boutique hotel and had no problems getting my bottle filled with ice water. At this hotel however they wanted to charge me for bottles of water and ice? Very strange?
Stayed 4 nights in Dec 2025

10/10 Excellent

Thi Xuan Huong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice holiday resort for relaxing!
Stayed 2 nights in Mar 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel, pools amazing and beautiful beach. Huge variety of food for breakfast but can feel a little busy and canteen like at times.
Stayed 6 nights in Apr 2025

10/10 Excellent

Attila

Liked: Cleanliness, amenities, property conditions & facilities
We recently spent five nights at the Premier Residences Resort in Phu Quoc with our extended family—15 people in total, including four kids and four seniors. This resort was actually recommended to us by Expedia after our original villa booking got canceled, and honestly, it turned out to be a fantastic alternative. First off, let me just say: the pool area is unforgettable. It’s not just one pool, but a whole series of terraced pools on different levels stretching over 150 meters. There are waterslides for kids, and the depths vary from a shallow 20 centimeters for the little ones to about 1.7 meters for adults. At the end of the pool area, you step right onto a gorgeous beach, probably one of the nicest on the island. The resort itself is huge—maybe even a bit too big for my taste. I’m not the biggest fan of massive resorts, and seeing over a thousand people at breakfast can feel a little overwhelming. But to give credit where it’s due, the breakfast buffet is absolutely enormous. It's truly impressive. Now, on the flip side, I did find the lunch and dinner buffet a bit repetitive. Aside from that, I have to praise the staff: they’re incredibly kind, helpful, and always smiling. The rooms are spacious, clean, and the bathrooms are just lovely—great showers and all the amenities you’d want. Overall, I'd definitely give it five stars and say it’s a beautiful resort. Just a little too big and a bit too touristy for my personal taste, but if that’s your vibe, you’ll love it
Stayed 5 nights in Dec 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khem beach was gorgeous! Free access to Sunset town, with a great, clean night market. Kiss of the Sea show was spectacular!
Stayed 7 nights in Mar 2025

8/10 Good

Abdellatif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable rooms with spacious balconies. Expansive pools offer space for everyone and stretch right to the beach. The buffet breakfast offers excellent choices, although the atmosphere is rather hectic manoeuvering around the crowds of people.
Stayed 3 nights in Feb 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service.
Stayed 3 nights in Jun 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended. Private beach and free/fast shuttle to sunset town. Rooms were luxury and the gym was great. 10/10
Stayed 4 nights in Jan 2025

10/10 Excellent

Sanjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, pools, wish staff was more comfortable speaking English.
Stayed 4 nights in Oct 2023

10/10 Excellent

HSIEN-CHANG

Liked: Cleanliness, staff & service, property conditions & facilities
If have free shuttle bus to hotel , that will be perfect
Stayed 2 nights in Oct 2023

10/10 Excellent

John-Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part was the cleaning staff at the beach! It’s so important the clean up the beaches. Hope this procedure stays forever
Stayed 5 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This property is away from the busy area. It is quiet and safe. Nice beach and lots of walking.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nadine Bick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel meet Western standards. Very very clean. Breakfast was excellent with wide variety of options. Food taste very fresh from coffee to bake goods. We loved our stay. Definitely will come back again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Son

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before COVID. On this second stay, the hotel did show some wear and tear, but overall, the room is still quite clean. The only disturbance is the construction of something nearby - jackhammers on full blast. There is also a new public beach, with a bar that is right next to the hotel. Some of unregistered guests even venture into the hotel/pool area - very unsafe. I hate that the hotel allows people to kayak right on the beach where swimmers are - also unsafe. At breakfast, the staff use swear words and you can hear them talk in the kitchen. - not very civilized. A lifeguard also talks on the phone to invite his relatives from the public beach to come over to the hotel to use its facilities - very unprofessional. The hotel should introduce perhaps a paper wristband to distinguish hotel guests from unregistered guests.
Stayed 1 night in Jul 2025

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful hotel

beutifull hotel with a great breakfast bacon and egg. staff very friendly and courteous spa and sauna very good aswell as pool and beach. only issue but nothing major was the fridge in the room wasnt very good and the outside pool bar wasnt very good. the deck beach bar along the beach is alot better. supermarket and restraunt accross road nd plenty of taxis to take you around the island
Stayed 2 nights in May 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive property.. Not sure i was expecting such a large property. With a large guest count as well. The beachfront is a large social gathering. The food and drink prices are inflated. But fair in my opinion. Its a large 5 star property. Nothing to be shocked about. Definitely a great place to visit for a couple of nights
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotell on Kem Beach. Fantastic rooms and a breakfast with everything and more. The pool area is amazing. Nice gym. Restaurant with a big food selection, with ok quality. All the food can be ordered as room service. The restaurant is slooooow so be prepared for a long wait.
Stayed 3 nights in Dec 2023

6/10 Okay

Endre Mikal

Liked: Staff & service
Disliked: Cleanliness, room comfort

Just an average huge beach resort

The beach is beautiful and the pool area is good enough. The rooms are quite modern but already in need of small fixes. In general this is more like a 3-star hotel than 5. Don’t go to this hotel if you like peace and quiet, almost all the other guests were families with small children. The rooms do not have good sound isolation, so you can clearly hear people walking by outside in the hallway. There is very little amenities provided in the room. To summarise, this hotel may be ok if you are travelling with small children.
Stayed 5 nights in Feb 2025

6/10 Okay

Jody

Disliked: Staff & service, property conditions & facilities
The property grounds including the pool, gardens and beach are stunning but there’s quite a few things that drag this place down and made our stay pretty unenjoyable to the point we wouldn’t return or recommend to any friends or family. - There are 3 waterslides and only the Under 10 year olds one is open. Apparently it’s been under maintenance for ages and they wouldn’t say when it will be fixed. It was one of the reasons we booked, our teens were so disappointed - Our bed was saggy and uncomfortable on either side with a large lump in the middle - obviously old and worn out - There is a mattress topper that they’ve put on top to try and increase comfort but it holds sand so even when our bed was freshly made by housekeeping, as soon as we laid on it the sand came up through the sheets it was so annoying! - There are literally nails sticking out of the floor where they have tried to fix the timber boards - There are all screws and dodgy patches on the bathroom vanity -definitely not what you’d expect from a 5 star resort - Kept running out of hot water - Door between the rooms wouldn’t close properly - They tried to charge us for a extra breakfast despite us booking for 2 adults and 2 children (including their ages) The listing says free breakfast- there’s nothing saying that doesn’t apply to teens. It was super stressful and they were rude about it - The pool bar was supposed to be open at 2pm every day. We asked one day and waited 40 mins for someone to show up
Stayed 6 nights in Oct 2025

10/10 Excellent

Saskrita

Liked: Cleanliness, amenities, property conditions & facilities
Was a great stay with my family. The Kids Club was exceptional, along with the pool! While it appears there is only a small section posted as "kids pool", there didn't seem to be an issue taking kids in the other pools as long as they were supervised. The private beach was also very accessible and never seemed too crowded. The free shuttle and access to transport was very convenient and appreciated. It is to note that this is a large resort, and while the service was great, don't expect the same level of service as a smaller 5 star hotel. Would easily return to this hotel as a very family friendly place.
Stayed 4 nights in Nov 2025

10/10 Excellent

Abhinandan

A
Stayed 4 nights in Jan 2026