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Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Property class: 2.5

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Photo gallery for Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

An outdoor seating area with wicker furniture, a sofa, and blue tables. - Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel (Surprise)
A reception area with a stone counter, a wooden reception desk, and a large abstract wall art piece. - Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel (Surprise)
A modern interior with a bar area, seating, and a flat-screen TV mounted on a wooden wall. - Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel (Surprise)
A modern interior with a wooden wall, a flat-screen TV, a central table with chairs, and a unique hanging light fixture. - Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel (Surprise)
A hotel room with two beds, a TV, and a wooden dresser. - Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel (Surprise)
Located close to Uptown Alley and Surprise Stadium, Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel provides free full breakfast, a terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to laundry facilities and a gym, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

A hotel room with two beds, a television, and a wardrobe.

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.8 out of 10
Excellent
(114 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

A hotel room with a large bed, a desk with a TV, a chair, and a bedside table with a phone.

Suite, 1 King Bed, Living Room, Non-Smoking

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

A hotel room with two beds, a TV, and a wooden dresser.

Suite, 2 Double Beds, Living Room, Non-Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

A hotel room with a large bed, a bedside table with a phone, a TV on a dresser, and a window with curtains.

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(127 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

A hotel room with a large bed, a bedside table with a phone, a TV on a dresser, and a window with curtains.

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

A hotel room with two beds, a TV, and a wooden dresser.

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

A hotel room with a large bed, a desk with a TV, a chair, and a bedside table with a phone.

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

A hotel room with a large bed, a desk with a TV, a chair, and a bedside table with a phone.

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Room STANDARD

  • Sleeps 10
  • Free WiFi

SUITE TWO DOUBLE BEDS

  • Sleeps 8
  • Free WiFi

View all photos for 2 Double Beds, Suite, Nonsmoking

A hotel room with two beds, a television, a desk, and a wardrobe.

2 Double Beds, Suite, Nonsmoking

  • 16 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Surprise Original Townsite, a neighborhood in Surprise, Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel is in the suburbs. The area's natural beauty can be seen at White Tank Mountain Regional Park and popular attractions include Uptown Alley and Glendale Aquatic Center. Looking to enjoy an event or a game? See what's going on at Surprise Stadium or Peoria Sports Complex. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails and ziplining in the area. Visit our Surprise travel guide
Map
12545 W Bell Road, Surprise, AZ, 85374

What's nearby

  • A fighter jet on display with a crowd of people in the background.
    Luke Air Force Base
    18 min drive - 8.9 miles
  • State Farm Stadium with a clear sky and a wide road in the foreground.
    State Farm Stadium
    20 min drive - 12.8 miles
  • A large outdoor area with palm trees, a building labeled 'Gila River Arena', and several advertisements.
    Desert Diamond Arena
    21 min drive - 13.1 miles
  • Centennial Friendship Park
    2 min walk - 0.1 miles
  • Peoria Sports Complex
    14 min drive - 6.8 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX)
    45 min drive

Restaurants

  • Chick-fil-A
    3 min drive
  • Roliberto's Mexican Food
    4 min drive
  • Papa John's Pizza
    4 min drive
  • Little Caesars Pizza
    4 min drive
  • Dutch Bros Coffee
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference center (2,906 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Frequently asked questions

Does Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel have a pool?

Yes, this property has an outdoor pool.

Is Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel pet-friendly?

Yes, Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 35.00 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel?

Check-out is at 11 AM.

Where is Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel located?

Located in Surprise Original Townsite, this hotel is within 9 mi (15 km) of Surprise Stadium, Uptown Alley, and Peoria Sports Complex. Arizona Broadway Theatre and Glendale Aquatic Center are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 589 out of 1038 reviews
Rating 8 - Good. 235 out of 1038 reviews
Rating 6 - Okay. 138 out of 1038 reviews
Rating 4 - Poor. 40 out of 1038 reviews
Rating 2 - Terrible. 36 out of 1038 reviews

Reviews

Verified review

8/10 Good

Jeannette Socorro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast-scrambled eggs, bacon, sausages!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. We have stayed twice, and will always stay here when in Suprise. Very friendly staff, nice pool/hot tub area, beautiful courtyard area, good breakfast, clean rooms.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, room exceptional, breakfast amazing only thing in my staying swimming pool was a little dirty
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is awesome and there is plenty of parking. I got to pick which floor I wanted and the amenities are nice- pool, laundry room, included breakfast, gym, microwave and refrigerator in the room plus more. The staff is really helpful and nice. Highly recommend.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were adorable.definitely will stay again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
II loved every thing about my stay.The hotel staff is so nice .The worker at the.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Vicky Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room spacious nicely laid out beautiful pool and fountain
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, rooms are very spacious
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very family friendly and it served a full continental breakfast every day. The stuff was very friendly and accommodating. The rooms look like they had been renovated.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the seperate rooms. We travel with kids, and love to have a space seperate for them so they can sleep earlier. The pool is wonderful. The breakfast is typical of most hotels, but it met our needs. Drive through coffee is a minute down the road at scooters. Friendly staff, and very clean rooms. We will continue staying here on our visits to Suprise.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but looks well maintained and renovated. Breakfast is very good. My family and I would stay there again
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great breakfast too
Stayed 1 night in May 2026
Verified review

8/10 Good

Anthony P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and breakfast was good .
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great...plenty of seating and choice of eating on outdoor covered patio
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

percy

Liked: Cleanliness
Decent breakfast , clean overall
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, third floor suite was nice, bed was comfortable, and staff was friendly
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little cramped (small beds), sleeper couch was not good but the stafff does a good job keeping the facility and pool clean and maintained. Breakfast was typical hotel breakfast but the attendant serving the hotel items was super friendly and very helpful.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous breakfast and staff was very accommodating for my elderly mother. This was our 4th year staying during Spring baseball.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Yhasheua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great for location around so many restaurants and convenient shops, very well kept up with, and friendly staff
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Nice, spacious room , friendly staff and good breakfast made for a great stay.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and excellent breakfast. Staff is very friendly😊
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Bryant

Liked: Cleanliness, amenities, property conditions & facilities
Great food, lovely outdoor pool and hot tub!
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Good spread of breakfast. Clean. Nice. By lots of shopping and places to eat. My only issue was my mother in law needed a handicap room that I originally booked and we didn’t get that so bathing her was a challenge and no high toilet for her to use was hard for her to get low without assistance
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and in good working order. The staff was friendly. Breakfast was delicious.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had never hear of Windmill Suites and what an incredible surprise, in the town of Surprise! :) The pool was huge and beautiful. Loved the hot tub!! Breakfast was great! Everything so modern and clean. The room was huge. The staff so friendly!!! EXCELLENT!!!
Stayed 1 night in May 2026