Does Park Terrace Suites have a pool?

Yes, this property has an outdoor pool.

Is Park Terrace Suites pet-friendly?

Yes, pets are allowed at this property.

Where is Park Terrace Suites located?

Located in North Mountain, this hotel is 1.5 mi (2.3 km) from Cave Creek Golf Course and 2.6 mi (4.2 km) from University of Phoenix-Northwest Learning Center. Arizona State University-West Campus and HonorHealth Deer Valley Medical Center are also within 6 mi (10 km).

2/10 Terrible

Verified traveler

Nov 20, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Jose

Sep 9, 2016

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

HORRBLE

There was no cable and couldn't watch movies, was put on hold for more than 30 minutes by front desk, tried to call front desk again and no one answered.

8/10 Good

Virpi

Sep 6, 2016

Liked: Room comfort

Rummet jättebra stora o rymliga. Poolen kanon. Frukosten en av det bästa i USA, både varmt o kalla rätter

8/10 Good

Norine

Sep 6, 2016

Liked: Cleanliness, staff & service, room comfort

Park Terrace Suites was formerly the Embassy Suites and is now going through some remodeling. They still offered us 2 free drinks and snacks in leiu of the "coctail hour" Embassy Suites used to offer. The real continental breakfast was great: eggs, bacon, sausage, fresh fruit, cereal, hot oatmeal, pastries, coffee, tea, hot chocolate...the works! Huge pool great for the family.

8/10 Good

MARIA, Sandviken

Sep 5, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kanon frukost

2/10 Terrible

Christella

Aug 16, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

the hotel overall was disgusting. there was no customer service from any of the staff members.

4/10 Poor

Monica, AZ

Jul 11, 2016

Liked: Cleanliness

Disliked: Staff & service

Not an Embassy breakfast as they say.

This hotel is not an Embassy Suites. They had changed recently but still advertise as of they have to save quality. We picked this hotel after thry said try had a ready to make breakfast just as the Embassy's have. To our surprise, we were to serve ourselves a buffet style breakfast. We could have saved our money and stayed at a Hampton for what we got. They also would not allow my husband to check us in even though he carried my phone inside to show them m confirmation. After a long summer day in phx heat, I was not pleased to have to get out and handle it.

2/10 Terrible

J.J., East Coast

May 12, 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Used to be favorite hotel; not anymore

This hotel has been a favorite for years but now it is extremely run down and dirty. It is understaffed and the rooms have a horrible odor. The front desk had a sign that said 2 of the buildings would be without hot water for about a week during the day. We were booked for 5 nights but checked out after 1. I won't be staying here ever again.

2/10 Terrible

Ric, Sedona, AZ

Apr 28, 2016

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel of shame

The room pictured on the website was quite different than the room we stayed in. The configuration of our room was very strange...as though its original purpose may have been designed for maid or maintenance use, and then quickly transformed into a guest room. The bathroom floor was dirty with visible pieces of dirt and unknown matter strewn about. The bedroom carpet was stained and unkept. Screw size holes were in the wall above the bathroom mirror. Mismatched sofa and chair in the livingroom were so disgustingly filthy and frayed we refused to sit on them. We had asked for a king-size bed and got two queens instead. We also asked for a room away from the freeway...our room faced the freeway. We checked in at night and had a very difficult time finding our room because of the lack of proper outdoor lighting. USED soap and shampoo in the bathroom.

8/10 Good

Verified traveler

Apr 25, 2016

Liked: Staff & service, room comfort

Nice Hotel fairly close to GCU

We loved the cooked to order breakfast and free parking!

8/10 Good

Verified traveler

Apr 9, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

BEAUTIFUL great place to stay. Great pool convenient location

6/10 Okay

Verified traveler

Apr 8, 2016

Disliked: Cleanliness, property conditions & facilities

Ok hotel

Lobby, restaurant, and pool area are nice. Hotel room is a good size, however, not very clean, looks old, and dirty. We always stay at Embassy's because they are so nice, yet this one is old and not up to Embassy standards in my opinion.

4/10 Poor

Verified traveler

Apr 8, 2016

Disliked: Cleanliness

Room disappointment

Never saw a room laid out like this. Long and narrow with countertop from wall to wall at far end and an unusual empty crevice along another wall. Furniture crammed into the other end of room. The bathroom had no vanity, just a very small sink. Toilet tank top had a layer of dirt as well as the hair dryer.

4/10 Poor

Verified traveler

Apr 4, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what I expected from an embassy suite hotel!!!!

10/10 Excellent

Fran, Albuquerque, NM

Mar 22, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dated but friendly and comfortable

The hotel is undergoing reservations but the size of the suite, it's cleanliness and attentive staff made the stay very enjoyable

8/10 Good

Verified traveler

Mar 21, 2016

Liked: Staff & service, room comfort

Nice hotel.

Overall the hotel was nice and staff friendly. But there were little hairs on floor in bathroom. Also, the blind was one inch from both sides of the window--someone could look in the room. The door didn't fit very well and was hard to open and close.

10/10 Excellent

Mike, Ohio

Mar 17, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff was amazing

Night staff was incredible. She brought in her homemade chili for a night time treat for the guests! Her personality and customer service was top notch!!!

4/10 Poor

Andrea, San Diego

Mar 14, 2016

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Overpriced

When we arrived the toilet was stopped up. I called the Front Desk and they sent someone to fix the toilet. They brought a plunger and worked on the toilet for a time and left. It was still running slow and overflowed in the night. The next morning a man came with a snake and fixed it. Housekeeping never mopped the floor from the overflow from the toilet. We were there 3 days and I kept calling for a mop. Housekeeping never replaced the towels in the room that were used and put on the floor to replace. They simply left the towel rack empty. Also the phone in the room was broken and it was stuck in the ring cycle somehow. So it periodically rang about every 20 minutes. I called maintenance and they finally put in a new phone on the second day we were there. But the ringing kept us up 2 nights. We were in an ADA compliant room. The refer door swung open the opposite of the sink and anyone in a wheelchair (ie. my husband) couldn't reach into the refer because the door blocked the wheelchair. The hotel ice makers in the hallway were broken?? or something. I was never able to get ice from the machines and when I asked maintenance they said that they were empty (the entire 3 days, all day). I bought ice from the 7-11 across the street.

6/10 Okay

Nicole, L

Mar 13, 2016

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Room was outdated and smelled like old cigarette smoke. It was the type of room that makes you want to wear shoes at all times. Hot tub was cold, which was very disappointing after a long day of travel. During breakfast, an inebriated hotel guest harassed me. Not the hotel's fault, but definitely not an ideal experience. Staff was friendly & lobby nice. Unfortunately, the rest of the hotel does not match the initial impression.

8/10 Good

yvonne, Tucson, AZ

Mar 10, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and roomy

Our stay was enjoyable. Happy hour and hot breakfast was a huge plus. Room was clean and large enough for all 6 of us. Good location. Nice friendly staff.

4/10 Poor

Dave, San Jose, CA

Mar 8, 2016

Disliked: Property conditions & facilities, room comfort

Hotel a disappointment

The hotel lobby and grounds are nice. But the rooms are smaller than a typical Embassy Suites! The hot tub/spa near the pool was just warn, not hot. The pool was cold, so every kid in the hotel was in the hot tub!! What a disappointment for the adults!! The breakfast was good, and the lines were well managed. Overall, I would not return to this hotel.

4/10 Poor

Roberta, Lompoc, CA

Mar 8, 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location

The check in process was okay. The room was dirt, mold in the shower, rooms needed vacuuming, sofa mattress awful. Breakfast buffet was really good. Pool was nice but cold. For our 3 night stay we had to have our room key card reprogrammed 4 times.

6/10 Okay

Verified traveler

Mar 7, 2016

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Good location and good price

Coming to Phoenix with my family and booking the room was easy. While I wasn't expecting the experience to be out of this world, I was expecting much more. The top dresser drawer wasn't working properly and jammed several times even when empty. The bathrooms were large and provided plenty of space for everyone's things but the shower had incredibly bad pressure and the toilet...well not great. Overall the stay was average. I'd stay there again if I had a good price and knew these issues were resolved. The room worked for a family of four but bigger beds would've been nice.

4/10 Poor

Verified traveler

Mar 5, 2016

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

For a 3 star felt like it was much less.

The room condition, the bed, the placement of beds near window made it impossible to have the room darker. In a desert city, this hotel had no water in the room.

4/10 Poor

Verified traveler

Feb 22, 2016

Disliked: Cleanliness, room comfort

Shouldn't have to be in a partially renovated room

Cons: We were in a partially renovated room which still had drywall dust everywhere(on the floor, walls, furniture, counters, cupboards....everywhere) after the second day I ended up taking time to clean the room myself as I couldn't wait any longer, no cupboard doors, we had no dishes, the shower drain didn't which resulted in flooding the bathroom everyday regardless how many towels we put on the floor as a barrier (flooding a couple days past the bathroom door with a quick shower). Some days our room wasn't cleaned until well after 6:00pm. And matter how many times we asked for someone to come look at our room nothing was ever done. We were unable to move because they were apparently full?? The price we paid for our room was WAY TOO MUCH considering it wasn't a completed room. They should never put someone in a room that isn't done. We aren't complainers but I was pretty put off. Pros: the breakfast was phenomenal & the pool was beautiful. The front desk staff were very polite.

Park Terrace Suites

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