Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
- Advertises complimentary EV charging but they were all “out of order”.
- Beautiful enough to have filming crews all over disrupting a quiet and private vacation and access to pool.
- Housekeeping does half the job (left garbage, didn’t make bed) and front desk says “sorry they just don’t speak English” - inappropriate, disrespectful, unacceptable.
3 stars are earned because for potential because it is a beautiful campus, it just didn’t measure up to expectations.
by A verified traveler
Posted Mar 27, 2024 on Expedia
Beautiful location. Very friendly staff
by A verified traveler
Posted Mar 24, 2024 on Expedia
Good setting near the mountains. Our room had a balcony near a pool. Very quiet with lots of amenities.
by A verified traveler
Posted Mar 12, 2024 on Expedia
by A verified traveler
Posted Mar 6, 2024 on Expedia
Convenient location. Great service. Staffs were friendly. Great value for the pricing of the room.
Comment from Hotel Management
Mar 13, 2024 by Front Office , Hotel Management
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!
by A verified traveler
Posted Mar 4, 2024 on Expedia
Amazing!!! Will be back again!!!!
Comment from Hotel Management
Mar 13, 2024 by Front Office , Hotel Management
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!
by A verified traveler
Posted Mar 4, 2024 on Expedia
Comment from Hotel Management
Mar 13, 2024 by Front Office , Hotel Management
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!
by A verified traveler
Posted Mar 4, 2024 on Expedia
Excellent resort.
Comment from Hotel Management
Mar 13, 2024 by Front Office , Hotel Management
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!
by A verified traveler
Posted Mar 3, 2024 on Expedia
by A verified traveler
Posted Mar 2, 2024 on Expedia
I lost my Apple Watch in my room on checkout and the staff went out of their way to locate it and mail back to me. I felt the breakfast options were overpriced at Prado. Overall property very nice, clean, and well maintained.
Comment from Hotel Management
Mar 4, 2024 by Front Office , Hotel Management
We are sorry to hear that your stay was not the best with us here at Omni Montelucia.