8/10 Good
Kurt, Carmel
Traveled with family
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our beloved family dog (on a leash) was attacked by another dog on the golf course edge by the hotel. All guests/residents are required to have their dogs on a leash. The dog that attacked our retriever was not on a leash. He left a bite mark on our dog and luckily we were able to chase him away before it could have been worse.
We promptly reported the incident to the front desk. The gentlemen said he was the assistant manager. All details provided. He said they would investigate and get back to us promptly. The attack was Friday night. On Tuesday night, we circled back to the front desk, same gentleman, for a report/feedback. There was none other than to say that they didn't find any dog on the golf course when they investigated and that was it. They were going to review all the pet forms on file and see if they could find a match. They never did. We reported in detail the description of the attacking dog even though the attack occurred at night.
Disappointing to say the least that Mountain Shadows Resort did not follow up at all on this matter. For a property to say and hold themselves out as pet friendly, and they are, they need to provide a safe environment for their pet guests. Very disappointing.
All else was fine during our stay, but to watch a vicious dog attack on your own leashed dog and have to chase the dog away and then to be met with front desk indifference and the attacking dog's owner(s) being disrespectful is pathetic.
Kurt
Stayed 5 nights in Apr 2024