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Hotel Embarque, Unscripted By Hyatt

Property class: 3

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A hotel room with a bed, desk, chair, and a TV. - Hotel Embarque, Unscripted By Hyatt (Phoenix)
A reception area with a wooden reception desk, multiple pendant lights, and a terrazzo floor. - Hotel Embarque, Unscripted By Hyatt (Phoenix)
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Located close to Desert Botanical Garden and Phoenix Zoo, Hotel Embarque, Unscripted By Hyatt provides a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site restaurant, Cántaro Pool Club, offers breakfast, lunch, dinner, and a poolside location. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a bar and a 24-hour gym.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

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Showing 10 of 10 rooms

View all photos for Room, 1 King Bed

A hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Accessible Bathtub)

A hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed (Accessible Bathtub)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Courtyard View

A hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed, Courtyard View

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Kitchenette, Courtyard View

A hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed, Kitchenette, Courtyard View

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Pool View

A hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed, Pool View

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Kitchenette, Pool View

A hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed, Kitchenette, Pool View

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Kitchenette

A hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed, Kitchenette

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Courtyard View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Courtyard View

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Pool View

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Camelback East, a neighborhood in Phoenix, Hotel Embarque, Unscripted By Hyatt is in a shopping district and near the airport. Travelers eager for a bit of culture can stop by Phoenix Convention Center, while those wishing to experience the area's natural beauty can explore Camelback Mountain and Desert Botanical Garden. Looking to enjoy an event or a game? See what's going on at Chase Field or Mortgage Matchup Center. Visit our Phoenix travel guide
Map
4727 E. Thomas Road, Phoenix, AZ, 85018

What's nearby

  • Dirty Drummer
    14 min walk - 0.8 miles
  • Arizona Canal
    3 min drive - 1.2 miles
  • Arcadia Park
    3 min drive - 1.2 miles
  • Ice Chalet
    3 min drive - 1.2 miles
  • Scottsdale Fashion Square
    9 min drive - 3.6 miles

Getting around

  • 44th Street - Washington Station
    5 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX)
    11 min drive

Restaurants

  • McDonald's
    8 min walk
  • Raising Cane's Chicken Fingers
    10 min walk
  • Starbucks
    10 min walk
  • Taco Bell
    11 min walk
  • Chipotle Mexican Grill
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 12 to 40 for adults and USD 12 to 40 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Cántaro Pool Club

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.27 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 12 to 40 for adults, and USD 12 to 40 for children
  • Self parking fee: USD 15 per day
  • Pet fee: USD 100 per accommodation (varies based on length of stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hotel Embarque, Unscripted By Hyatt have a pool?

Yes, this property has an outdoor pool.

Is Hotel Embarque, Unscripted By Hyatt pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 100 per accommodation, per stay. A cleaning fee of USD 100 also applies. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 15 per day.

What time is check-in at Hotel Embarque, Unscripted By Hyatt?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Embarque, Unscripted By Hyatt?

Check-out is at 11 AM.

Where is Hotel Embarque, Unscripted By Hyatt located?

Located in Camelback East, this hotel is within 6 mi (10 km) of Camelback Mountain, Desert Botanical Garden, and Scottsdale Fashion Square. Phoenix Zoo and Arizona State University are also within 6 mi (10 km).

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Reviews

Hotel Embarque, Unscripted By Hyatt Reviews

6.4

6.4

Cleanliness

7.8

Amenities

7.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 12 out of 50 reviews
Rating 8 - Good. 11 out of 50 reviews
Rating 6 - Okay. 12 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 13 out of 50 reviews

Reviews

Verified review

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely landscaping with pool, hot tub, fountains. Nice breakfast buffet and dining area. Helpful staff.
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

sheila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

New management needed

Never got to stay. Paid for a king room with a tub was given a filthy room with food everywhere and sheets on the floor. Given second room same except a double bed. Front desk guy had the nerve to say that’s what we have!! Then the manager tried to argue that we were offered a second room. Yes we were. Filthy room never again.
Stayed 1 night in May 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

The staff is terrible.

The staff was very unprofessional, and rude. The hotel was clean, and breakfast was good.
Stayed 1 night in Mar 2020
Verified review

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Outdated room

Service was great.. room was not good.. totally worn out carpeting.. old furniture.. bed was uncomfortable and bedding was in poor condition.. Best part of this hotel was the outdoor space
Stayed 5 nights in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I'ts ok for price ,close to everything dont wait for shutlle, take uber or something ,nice staff !!
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

Janet

Disliked: Cleanliness, property conditions & facilities, room comfort
The bed sheets were dirty. Dirty! Asked for a new room, bedside table stuck with food and beds DIRTY! Left in the middle of the night in pajamas.
Stayed 4 nights in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and friendly and helpful will stay there again great location but the staff was the best part and the hotel shuttle was a gteat benefit as well
Stayed 7 nights in Mar 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very rundown, and not well maintained.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older property that is maintained well, and was clean. What I really loved is that it was quiet and peaceful, even with Thomas Road nearby. The pool area was plentiful for us, the breakfast was wonderful, and my wife is somewhat picky. Breakfast time got busy, but that wonderful lady kept up, and everyone had their fill. It's quiet, peaceful, I didn't have to cook, and there's running trails and a nice sunning area. What more can you ask for in March?
Stayed 4 nights in Mar 2020
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
It was reasonable but overall low quality. There was a used bandaid sticking on the wall by the window. He toilet seat and bathtub were marked and chipped and out dated. The "heated" pool was not heated. I was looking in the room for a list of nearby restaurants, shops, things do, ect. When i asked the front desk if they had a list he looked at me and said google. Over all i was comfortable, staff was very nice, breakfast was decent. But i wouldnt return based off of the nightly rate and quality.
Stayed 2 nights in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The staff was really helpful and friendly. Room was clean. My room faced Thomas and between the road noise and how badly the hallway echoed from people yelling it was impossible to sleep.
Stayed 2 nights in Mar 2020
Verified review

2/10 Terrible

Phillippe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 238

It began with the hotel charging the wrong card for my stay which was corrected right away. When we got that straightened out, I went to my room. First, the floor in our room was covered in glitter. The room and bathroom had glitter everywhere. The room had a slight smell of urine. The restroom was tidy, but the toilet appeared to be off its foundation because it was tilting heavily over to the right. When I looked inside the shower I saw what appeared to be blood on the fixture. Also, on the sink I found a keycard with some tape on it. It had some holes punched in it and painters tape on it. Curiously I tried to use it and found out it opened every door in the hotel. I successfully opened all 4 of our families doors in the hotel. BTW, another person in our group found a man sleeping in the bed of their room when they got to their room. Informed the manager of the room and keycard. He said it was the housekeepers key and promised to clean the room while we went to dinner. Returned to the room and it had not been cleaned. I informed the staff we would be leaving and they reversed the charges for the night. Even more frustrating was that every staff member said they were new and training, so the only person that could help was the one manager on duty. The hotel was overbooked that night so getting service was a wait. In the parking lot we found a very friendly woman drinking beer by herself, and a car with a couple guys doing drugs. Horrible hotel.
What looks like blood in the shower
The lopsided and crooked toilet in room 238
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Very peaceful and quiet even though the parking lot was full. Staff was friendly and helpful, grounds were well kept and relaxing. It appears the property in in the middle of being upgraded, so some things were not in as good of shape as they should have been. While it did not take away from the overall experience, I am sure once all the upgrades/repairs are done it will be even better. Location was great, just outside Scottsdale and close to shopping, dining and more.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was very pleasant, but the breakfast was out of food shortly after opening.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly with great breakfast. In addition, great mattress and lots of wonderful pillows
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Liked the price n location, cleanliness of the room and grounds. Receptionist was courteous. Breakfast was excellent with good choices on the menu.
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness
There was a dirty towel hanging in the bathroom when we got to are room. 2 times I called the front desk, asking for information. They told me each time they would look in to it & call me back. never got a call back. Asked for a wake up call .NEVER GOT IT!!!
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are NOT what they show on the internet. The bed spreads have major stains. The sheets have yellow stains in places. Walking around on the floor in our socks for 15 mins turned our socks black. Door on the hotel room when locked had a ½ inch gap permanently. When asked for towels at 10pm at the front desk to take a shower the Assistant Manager said he would bring them up soon. Assistant Manager NEVER showed up and we called down at 11:30pm and NEW employee brought them up. Assistant Manager went home. Refrigerator was dirty with mold in the freezer and refrigerator part was broken on the inside and was loud when working. We unplugged the refrigerator. The outside walkways on the second floor were sticky we told the Assistant Manager he said he would take care of it but never did. When it rained it flooded the walkways downstairs from the back-parking lot to the stairs to the 2nd floors. Housekeeping the next day cleaned up all the sticky floors when we showed them and they said the guy working the night before that called himself an Assistant Manager wasn’t an Assistant Manager. Breakfast workers were all wonderful and helpful.
Stayed 4 nights in Feb 2020
Verified review

6/10 Okay

Kevin

Disliked: Staff & service, room comfort

Valentine's Day Massacre

Our romantic staycation was filled with love, romance, horrible customer service was abruptly ended by retaliation for expectating to be treated like guests not criminals. The 2nd night we were at the hotel, i ahad plans to meet a friend while she was going to stay behind and relax. We said good bye in the lobby with the night clerk had just reflashed our door keys. I left and she went to the corner store. Upon return she was told that she needed return to the office and show id or leave.when i got back,she told me that my fiance had been kicked out the hotel that afternoon. Also inaccurate. I know because she was by my side the entire day in our room. The next day she went to an appointment in the am and i slept in or should i say overslept. I was crudely woken by an extremely rude housekeeper trying to push open the latched door. I informed her that we were staying over but had to wait for my fiance. I was told they would be calling the police despite our continued reservation In the move, her purse ( a $150 Coach purse) was left behind. When she inquired about it with the desk she was treated as if she was crazy and told they didnt have it. And then, scolded by the manager for accusing his staff of taking it. 4 hours later, they "found" her purse. The next day, Valentines Day, we were ready to rebook the room and were told that we cant rebook the room because she was on a do not rent list. Funny, weve stayed here 2 dozen times before with no issue. Never again.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Alora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really quick trip but the hotel room was very comfortable and clean. Front desk staff was so kind and helpful. Only thing was my room was next to the street and it was very noisy with cars and people walking by.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness
Clean, comfortable hotel near the Camelback corridor and downtown Phoenix. Only issue I had was the noise coming from families in the pool at night( especially the dads). Breakfast was adequate and coffee was good
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Queen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, so I’ve told the lady Marie or whatever her name is that I was coming late since I was coming from San Diego ca . When I got there the guy looked confuse . And I was upset because clearly they didn’t have a communication that i was coming late. So I had to pay extra $10. I’ll give it a 3 star
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vwry old cute. Didnt feel like the queen bed was a queen more like a full suze. Our room was 115 it was nosiy both frim the hall way people fightung and hwy noise.
Stayed 2 nights in Feb 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled awful, their were stains all over the bed, they bathroom was very dirty; hair in the tub and on the floor. We stayed long enough to book a room elsewhere.
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was on top of outside light. Room was not dark enough to get a good night sleep
Stayed 1 night in Feb 2020