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Hawthorn Suites by Wyndham Chandler/Phoenix Area

Property class: 2.5

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A garden, dry cleaning/laundry services, and a 24-hour gym are just a few of the amenities provided at Hawthorn Suites by Wyndham Chandler/Phoenix Area. For some rest and relaxation, visit the hot tub. In addition to a business center and a snack bar/deli, guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

About the neighborhood

West Chandler, a neighborhood in Chandler, is home to Hawthorn Suites by Wyndham Chandler/Phoenix Area. Phoenix Zoo is a popular attraction and the area's natural beauty can be seen at Tempe Beach Park and Tempe Town Lake. Looking to enjoy an event or a game? See what's going on at Chase Field or Mortgage Matchup Center. Visit our Chandler travel guide
Map
5858 W Chandler Blvd, Chandler, AZ, 85226

What's nearby

  • A desert landscape with a prominent cactus, mountains in the background, and a sunset sky.
    Chandler Fashion Center
    7 min drive - 5.0 miles
  • A large building with a central archway, palm trees, and a clear sky.
    Arizona State University
    18 min drive - 13.3 miles
  • A modern building with a glass facade and a metal roof structure.
    Phoenix Convention Center
    26 min drive - 20.3 miles
  • Bowlero Kyrene
    7 min walk - 0.4 miles
  • Lone Butte Casino
    3 min drive - 1.4 miles

Getting around

  • Chandler Fashion Center Transit Center
    9 min drive
  • Maricopa Station
    25 min drive
  • Chandler, AZ (CHD-Chandler Municipal)
    17 min drive

Restaurants

  • Lone Butte Casino
    3 min drive
  • McDonald's
    4 min walk
  • Circle K
    2 min drive
  • Starbucks
    7 min walk
  • Rubio's Coastal Grill
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Heated pool
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchenette
  • Microwave
  • Refrigerator
  • Room service
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 3.25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 75 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place a credit card authorization up to USD 200 at time of check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Pool access available from 9 AM to 10 PM

Frequently asked questions

Does Hawthorn Suites by Wyndham Chandler/Phoenix Area have a pool?

Yes, this property has an outdoor pool. Pool types include heated pools. Pool access is from 9 AM–10 PM.

Is Hawthorn Suites by Wyndham Chandler/Phoenix Area pet-friendly?

Yes, Hawthorn Suites by Wyndham Chandler/Phoenix Area allows cats and dogs (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 75 per stay and a fee of USD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hawthorn Suites by Wyndham Chandler/Phoenix Area?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hawthorn Suites by Wyndham Chandler/Phoenix Area?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hawthorn Suites by Wyndham Chandler/Phoenix Area located?

Located in West Chandler, this hotel is within 3 mi (5 km) of Lone Butte Casino, Makutu's Island, and Chandler Fashion Center. Chandler Museum and Crayola Experience are also within 6 mi (10 km).

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Reviews

Hawthorn Suites by Wyndham Chandler/Phoenix Area Reviews

7.0

Good

7.2

Cleanliness

8.4

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 248 out of 1000 reviews
Rating 8 - Good. 314 out of 1000 reviews
Rating 6 - Okay. 204 out of 1000 reviews
Rating 4 - Poor. 122 out of 1000 reviews
Rating 2 - Terrible. 112 out of 1000 reviews

Reviews

Verified review

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IT IS CLOSED! SHUT DOWN
Stayed 1 night in Nov 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't waste your time or money. Utterly Disgusting

It was dirty, holes in the window screens, the sheets looked like they were used and not replaced. Smelled of smoke. The reception area the chairs looked like they took them from the dumpster with the rips and filling coming out. The man at the desk was ok but the overall was absolutely disgusting. Esp when the guy at the front asked the housekeeper if the room was clean and they said yes just finished cleaning it. I would say run away as fast as you can. This site is giving this place a 3 star this should've been a minus 10/no stars.
Stayed 4 nights in Sep 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
We drove to Phoenix and arrived late in the evening. After checking in, we could not stay in the room assigned because it had not been cleaned, we changed rooms twice, even after having great difficulty finding staff to assist us to change rooms. After checking in the second room, we ended up cancelling the reservation and went through the inconvenience of finding a different hotel, and securing a reservation in the middle of the night somewhere else. I Would not recommend this place to my worst enemy!
Stayed 2 nights in Aug 2019
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in then went to the room and immediately went back to the front desk to cancel my stay. The room was disgusting and smelled very strongly of cigarettes.
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
My stay was from July 24 to August 1, 2021. Hawthorne Suites at Wyndham in Chandler AZ is primarily a residential hotel for clients, perhaps on government assistance? I am not judging the hotel based on the residents but rather the management of the hotel which seems to be geared towards the concept of assured monthly payments and as such falls very short on servicing those clients as well as their short-term guests. Some points to note from my trip in July 2021: NO breakfast is included, although it is still advertised as available, both on-line and in their on-hold phone message. NO pool is available. The pool water is dark green and a longer-term resident told me the pool has not been open for months. Really? In the summer in Arizona? The rooms and hallways are shabby, outdated and it is apparent that no money has been spent in the last decade or more to keep them updated. Hallways not vacuumed. During the 3rd night of my stay the children in the room above mine flooded the bathroom. Water poured from the ceiling through the AC register, the sprinkler-head, and the exhaust-fan and flowed into the living room area. I put all available towels onto the floor. After running to the office to report this I waited as the clerk went upstairs and knocked on the door. I heard the mother first feign ignorance, but then say the kids were "a little rowdy" and she'd tell them to stop. No consideration was given to me, even after requesting it, by the management. Please do not stay here.
Stayed 7 nights in Jul 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

thank you!

extremely nice staff. quiet place to sleep.
Stayed 1 night in Jul 2021
Verified review

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never ever ever stay here, it’s disgusting

Our non-smoking room was full of smoke and the hallway smelled like weed. There were exposed wires, and my one year-old children could’ve easily shocked themselves. The Wi-Fi was not working, and overall it was just grungy and dirty. We ended up booking a different hotel for the same night unless there after about 15 minutes because it was so gross.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Morgan

Liked: Cleanliness, property conditions & facilities, room comfort

50/50

there is no continental breakfast. $100 incidental fee if you have a card, $200 incidental fee if you have cash. It’s located near a lot. Also, an extended stay hotel so it can be loud sometimes but it has a basic kitchen.
Stayed 2 nights in Jun 2021
Verified review

6/10 Okay

Shonnah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel needs some renovations.
Stayed 1 night in Jun 2021
Verified review

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, Reasonable Place

Had all the amenities & appliances I needed. Thanks!
Stayed 1 night in Jun 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very unhappy with the situation. Got there to check in, they told me that they didn’t have a room ready to come back in an hour. I came back an hour and a half later and they still didn’t have a room, was asked 2 more times to come back a 1/2 hour later. When I finally got checked in, the room want even cleaned from the precious guest. Went to the front to let them know. They then assigned me a smoking room. I have asthma and requested a non smoking room, when I told the attendant he scoffed. I finally just asked for a refund and searched for another hotel
Stayed 2 nights in May 2021
Verified review

6/10 Okay

Verified traveler

The toilet moved back & forth, white paint dripping on the bathroom floor, sprinkler head missing from bathroom ceiling, air filter very dirty, both telephones not working, false advertising of breakfast online, bathroom door was damaged from inside of bathroom, wasn't told there wouldn't be housekeeping service during our stay.
Stayed 2 nights in May 2021
Verified review

4/10 Poor

Katherine

Liked: Cleanliness
Disliked: Property conditions & facilities

Wouldn’t come back

Rather disappointing overall... the suite we were in was really in need of a renovation but needed maintenance at the least. Lampshades had tears, door to the bedroom was damaged, door handle didn’t work properly, dresser knobs were broken, and the floor we were on smelled like smoke (even though it was a non smoking building). Bed was uncomfortable and the area was kind of sketchy... definitely not a place my friend nor I would stay again as two young women wanting to feel like we’re in a safe area. Definitely much more worn and janky than I expected from a hotel labeled as 3 star. Also the men who helped check us in and out weren’t wearing masks even though there are mask mandate signs in the lobby. When we booked it said breakfast was included but we were informed they don’t serve breakfast and their hotels.com listing is incorrect and “they’ve been trying to get that fixed since everyone asks.”
Stayed 1 night in Apr 2021
Verified review

6/10 Okay

Adelaida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Not good if you want a little breakfast

The details are not correct There is NO BREAKFAST. I have stayed in other hotels that breakfast was prepackaged. The room is like a one bedroom apartment, but needs to be repainted. There is paint peeled off the door. The toilet paper dispenser fell out of the wall and there is old mold around the air vents. I BOOKED THIS ROOM BASED ON HAVING SOME BREAKFAST BUT THAT WAS NOT GOOD
Stayed 1 night in Apr 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was filthy!! Beyond nasty!
Stayed 5 nights in Apr 2021
Verified review

2/10 Terrible

Stacie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do NOT consider this hotel

There is a long list of things that made the stay at this hotel a negative experience. The only positive things was the size of the room. It was nice having a suite to be able to move around. The negatives were that the exterior doors were broken so you had to search for a door that would open with the key. Front desk often would not answer the phone. No towels in the room. When asked for a plunger was told to come get one. They charge a daily resort fee, but the only thing they have is an extremely dirty pool with algae in it. No hot water in the shower.... overall a VERY poor experience. Would not stay again!!
Stayed 3 nights in Apr 2021
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No usb options to charge devices floors were squeezing, ppl in the parking lot selling drugs
Stayed 1 night in Apr 2021
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dirty. I had to ask for another room because I could not breathe when I walked into the room. The smell of mold, cigarette smoke, and chemical was so strong. The room I was moved to still had the mold smell but was tolerable. I would not stay at this property again.
Stayed 1 night in Apr 2021
Verified review

6/10 Okay

Osvaldo

Disliked: Cleanliness, property conditions & facilities

Run down

Room was run down: burn hole on coffee table, holes in curtains, holes in walls, tv remote had tape on it to hold batteries in. Really needs to be updated
Stayed 2 nights in Apr 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy to see the room had a full kitchen and very large rooms
Stayed 1 night in Apr 2021
Verified review

4/10 Poor

Ivan

Disliked: Cleanliness, property conditions & facilities

Dirty

Don’t feel like it was cleaned well and seems to be falling apart. Found a tooth floss in the toilet when we checked in. Pretty grossed out especially in the age of covid.
Stayed 1 night in Apr 2021
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Air conditioner was leaky and caused a few minutes of continuous water to run onto the floor which can cause mildew/ mold on the carpet as well of kther health issues. Holes in doors and stains on the fabric chairs. Unit was overall clean and staff was prompt in trying to fix Air conditioning issue.
Stayed 1 night in Mar 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
We enjoy the suites with the kitchen. Though it is beginning to be out dated.
Stayed 4 nights in Mar 2021
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Liked the pool. The room was a big disappointment. Carpet was terrible.
Stayed 6 nights in Mar 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Do not stay at this hotel. Very dirty and not well kept.
Stayed 1 night in Mar 2021