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Hampton Inn & Suites Phoenix-Surprise

Property class: 2.5

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Photo gallery for Hampton Inn & Suites Phoenix-Surprise

A spacious dining area with a long table, multiple chairs, and a bar area. - Hampton Inn & Suites Phoenix-Surprise (Surprise)
A compact kitchen with a granite countertop, a stainless steel sink, a coffee maker, a kettle, and a microwave. - Hampton Inn & Suites Phoenix-Surprise (Surprise)
A hotel room with a blue sofa, a desk with a chair, a lamp, and a framed picture on the wall. - Hampton Inn & Suites Phoenix-Surprise (Surprise)
A hotel room with two beds, a desk, a chair, a television, and a window with a view. - Hampton Inn & Suites Phoenix-Surprise (Surprise)
A hotel with a prominent neon sign, multiple floors, and a well-lit entrance. - Hampton Inn & Suites Phoenix-Surprise (Surprise)
You can look forward to free full breakfast, dry cleaning/laundry services, and a gym at Hampton Inn & Suites Phoenix-Surprise. For some rest and relaxation, visit the hot tub. Free in-room WiFi and a 24-hour business center are available to all guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Queen Beds, Mobility Accessible, Microwave

A hotel room with two beds, a desk, a chair, a television, and a window with a view.

Room, 2 Queen Beds, Mobility Accessible, Microwave

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Studio, 1 King Bed with Sofa bed, Mobility Accessible, Microwave

A hotel room with a bed, a sofa, a TV, and a desk.

Studio, 1 King Bed with Sofa bed, Mobility Accessible, Microwave

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Studio, Multiple Beds, Mobility Accessible, Microwave

A hotel room with a television, two beds, a desk, and a blue chair.

Studio, Multiple Beds, Mobility Accessible, Microwave

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed with Sofa bed, Microwave

A hotel room with a blue sofa, a desk with a chair, a lamp, a framed picture on the wall, and a round mirror.

Studio Suite, 1 King Bed with Sofa bed, Microwave

9.6 out of 10
Exceptional
(30 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Microwave

A wooden desk with a flat-screen TV, a blue office chair, a lamp, and a microwave.

Room, 2 Queen Beds, Microwave

9.4 out of 10
Exceptional
(103 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Studio Suite, Multiple Beds, Microwave

A hotel room with a blue sofa, a desk with a chair, a lamp, a framed picture on the wall, and a round mirror.

Studio Suite, Multiple Beds, Microwave

9.8 out of 10
Exceptional
(12 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

About the neighborhood

Surprise is home to Hampton Inn & Suites Phoenix-Surprise. White Tank Mountain Regional Park and Thunderbird Conservation Park reflect the area's natural beauty and area attractions include Labyrinth - Desert Palms Presbyterian Church and The Vista Center for the Arts. Looking to enjoy an event or a game? See what's going on at State Farm Stadium or Peoria Sports Complex. Visit our Surprise travel guide
Map
14783 W Grand Ave, Surprise, AZ, 85374

What's nearby

  • State Farm Stadium with a clear sky and a wide road in the foreground.
    State Farm Stadium
    29 min drive - 16.6 miles
  • A water fountain with multiple tiers, palm trees, and a Westgate sign in the background.
    Westgate Entertainment District
    30 min drive - 16.1 miles
  • A modern building with a glass facade and a metal roof structure.
    Phoenix Convention Center
    50 min drive - 36.6 miles
  • A campus with a Student Union building, palm trees, and outdoor seating areas.
    Grand Canyon University
    50 min drive - 21.9 miles
  • Chase Field stadium with its distinctive arches and illuminated signage.
    Chase Field
    51 min drive - 36.9 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX)
    46 min drive

Restaurants

  • McDonald's
    3 min drive
  • In-N-Out Burger
    5 min drive
  • Raising Cane's Chicken Fingers
    5 min drive
  • Better Buzz Coffee
    5 min drive
  • McDonald's
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,216 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2005
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hampton Inn & Suites Phoenix-Surprise have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–10 PM.

Is Hampton Inn & Suites Phoenix-Surprise pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hampton Inn & Suites Phoenix-Surprise?

Check-in begins at 3 PM.

What time is check-out at Hampton Inn & Suites Phoenix-Surprise?

Check-out is at noon.

Where is Hampton Inn & Suites Phoenix-Surprise located?

Situated in Surprise, this hotel is within 2 mi (3 km) of Banner Del E Webb Medical Center, Fred Kuentz Center, and R.H. Johnson Center. Irish Wolfhound Restaurant & Pub and Sun Village Golf Course are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hampton Inn & Suites Phoenix-Surprise Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 727 out of 1002 reviews
Rating 8 - Good. 191 out of 1002 reviews
Rating 6 - Okay. 46 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 22 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the clean room, friendly staff and good breakfast.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, breakfast, pool...it was all fabulous! The most unique thing I thought was walking into the room after checking in and there was a personalized welcome greeting on the television screen!! So simple yet so sweet!!
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really helpful and the property really clean, breakfast was perfect
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, well-appointed room and excellent breakfast buffet! Will definitely stay at this property again when in Phoenix.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not the nicest staff... otherwise, nice place
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was extremely helpful. Breakfast was good and a big variety of foods ❤️
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Pool was maintained. I will plan to come here again!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel…clean, great amenities, good location, friendly staff, great complimentary breakfast!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, nice breakfast with many choices, convenient location.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and quiet.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazingly clean. The staff was absolutely wonderful and friendly! I don’t think I’ve ever experienced such a wonderful experience with staff. I recommend this place with a +10!!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff, nice rooms.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed the stay
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed the stay
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Great service, clean/comfortable room!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a clean room and the staff was amazing.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean & comfortable room, quiet, good breakfast and free EV charging!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service. Lindy at the desk was awesome. The breakfast was excellent. A real breakfast buffet. There were lots of choices. The environment was very clean.m, despite renovations going on. The rooms are very clean. Very nice environment. Perfect location. Near major grocery stores and restaurant in the same strip mall.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was top tier. Staff was incredibly friendly. Room was clean and in good condition. I will most definitely stay here again. Thanks for making my birthday special!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was kind and helpful. Breakfast was good. Really enjoyed our stay.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Always a nice place and clean place to stay
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, I loved the pool and jacuzzi. The breakfast buffet was delicious.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly front desk employees, clean room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Good location to SunCity grand. Friendly staff. We sat by the pool which is nice, didn’t go in the water so don’t have any input on that.
Stayed 3 nights in Feb 2026