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Embassy Suites by Hilton Phoenix Downtown North

3.5 star property
Travelers start their day with a freshly prepared breakfast at this downtown Phoenix hotel, handle business needs, then unwind with complimentary evening drinks.

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Photo gallery for Embassy Suites by Hilton Phoenix Downtown North

Lobby - Embassy Suites by Hilton Phoenix Downtown North (Phoenix)
Lobby - Embassy Suites by Hilton Phoenix Downtown North (Phoenix)
Lobby - Embassy Suites by Hilton Phoenix Downtown North (Phoenix)
Exterior - Embassy Suites by Hilton Phoenix Downtown North (Phoenix)
Terrace/patio - Embassy Suites by Hilton Phoenix Downtown North (Phoenix)
Embassy Suites by Hilton Phoenix Downtown North sits in the heart of the city, where guests enjoy cooked-to-order breakfast each morning. The property offers on-site shopping, an indoor pool for a refreshing swim, and helpful multilingual staff to enhance the stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4

View all photos for Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 4

View all photos for Studio, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio, 1 King Bed

9.2 out of 10
Wonderful
(61 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(37 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(57 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Conference)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed (Conference)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Double Beds, Accessible, Bathtub

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Double Beds, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Accessible

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Conference, Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible (Conference, Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio, 1 King Bed, Accessible

  • Sleeps 4

About the neighborhood

Located in Encanto, a neighborhood in Phoenix, Embassy Suites by Hilton Phoenix Downtown North is near a metro station. The area's natural beauty can be seen at Sunnyslope Mountain and Encanto Park, while Heard Museum and Phoenix Art Museum are cultural highlights. Phoenix Theatre and Encanto Golf Course are two other places to visit that come recommended. Explore all the area has to offer with horse riding and hiking/biking trails. Visit our Phoenix travel guide
Map
10 E Thomas Rd, Phoenix, AZ, 85012

What's nearby

  • Heard Museum
    Heard Museum
    14 min walk - 0.8 miles
  • Phoenix Art Museum
    Phoenix Art Museum
    19 min walk - 1.0 mile
  • Encanto Park
    Encanto Park
    3 min drive - 1.0 mile
  • Barrow Neurological Institute
    9 min walk - 0.5 miles
  • Phoenix Theatre
    19 min walk - 1.0 mile

Getting around

  • Thomas Rd - Central Ave Station
    4 min walk
  • Phoenix Sky Harbor Intl. Airport (PHX)
    11 min drive

Restaurants

  • Zipps Sports Grill - Park Central
    8 min walk
  • Panera Bread
    1 min walk
  • Sophia's
    7 min walk
  • Barro's Pizza
    7 min walk
  • Angie’s Prime Grill
    5 min walk

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  • Breakfast included
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9.2 out of 10, Wonderful, 1,087 reviews
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 32 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Salt River Tavern

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 4,604 square feet of conference space
  • 6 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Designated smoking areas
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable/satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive late are required to contact the property prior to their arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Covered self parking fee: USD 32.00 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Embassy Suites by Hilton Phoenix Downtown North have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10 PM.

Is Embassy Suites by Hilton Phoenix Downtown North pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a deposit of USD 75.00 per stay and a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 32.00 per day. Limited spots are available.

What time is check-in at Embassy Suites by Hilton Phoenix Downtown North?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Embassy Suites by Hilton Phoenix Downtown North?

Check-out is at noon.

Where is Embassy Suites by Hilton Phoenix Downtown North located?

Located in Encanto, this hotel is within a 10-minute walk of Saint Joseph's Hospital and Medical Center and Barrow Neurological Institute. Heard Museum and Phoenix Art Museum are also within 1 mi (2 km). Thomas Rd - Central Ave Station is only a 4-minute walk and Encanto - Central Ave Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Embassy Suites by Hilton Phoenix Downtown North Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 1008 out of 1352 reviews
Rating 8 - Good. 205 out of 1352 reviews
Rating 6 - Okay. 63 out of 1352 reviews
Rating 4 - Poor. 39 out of 1352 reviews
Rating 2 - Terrible. 37 out of 1352 reviews

Reviews

Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super helpful and kind.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We so enjoyed our stay. The Staff was everyone of them helpful, the environment was clean and beautiful and our room was extraordinary in comfort and revitalizing.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Stormy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels in Phoenix! Staff is always pleasant.
Stayed 1 night in May 2026
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities, cleaniness, breakfast and staff made our stay very enjoyable. We would stay here again.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property. Especially enjoy the managers reception in the evening and the full breakfast offered each morning. Staff was friendly and helpful. Rooms are clean and provide extras like microwave, coffee, refrigerator as well as a mini sink in kitchen area. Only complaint I would offer is it's $32 to park overnight so keep that in mind when pricing this hotel.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Yulisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service & clean room. 10/10. Looking forward in booking for another trip.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Cyrus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in, spacious clean, room bar staff and breakfast staff were outstanding.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The staff were kind and helpful.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kizzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check-in, breakfast, and all the staff being hospitable was wonderful!! Thank you for everything, we will be back!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and very comfortable. Staff are wonderful.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Spencer

Breakfast was great. Quiet rooms.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very attentive and room was very comfortable
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff. Would stay here again! Loved that they had a microwave and fridge to store things.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniela

Liked: Staff & service, amenities, property conditions & facilities
Room was mid-clean and bathroom looked old and not very well shape, door was broken etc but it was good other than that, loved it
Stayed 1 night in May 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Embassy Suites is a nice facility. The two room king suite was clean and comfortable. We misread the breakfast schedule and showed up about 30 minutes after the kitchen closed. The manager overheard us asking about the schedule and offered to see if the chef could still put together a couple of omelettes for us. She then had them delivered to our room, complete with muffins and OJ. It was our mistake, but we very much appreciated the service above and beyond the norm. We would certainly stay again.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but conditioner was off the wall of the shower. All the staff were great. Did not use the WiFi. Breakfast was not great but just the usual breakfast in hotels. Definitely not fresh eggs.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

LaTeesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!! Great staff, was an easy check in and the rooms were amazing..Hotel had everything we needed. Would definitely stay here again!!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
Great amenities and quiet stay. Staff was very friendly.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jachele

Liked: Cleanliness, amenities, property conditions & facilities
Clean and very comfortable rooms, friendly staff, excellent location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
check in was smooth, we had a good breakfast, hotel was well maintained
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Zaira

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room was amazing! Very spacious and contains all amenities were great. Would definitely stay here again.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Vannesa

Liked: Cleanliness, staff & service, amenities
Rooms were clean and staff were helpful and friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities
Staff and amenities were great! Hotel was clean & beautiful!
Stayed 1 night in Dec 2025