See all properties

Best Western Plus Surprise-Phoenix NW

Property class: 3.5

Choose dates to view prices

Photo gallery for Best Western Plus Surprise-Phoenix NW

A spacious lobby with a dining area, seating arrangements, a fireplace, and a television mounted on the wall. - Best Western Plus Surprise-Phoenix NW (Surprise)
A multi-story hotel with a covered entrance, balconies, and a red curb. - Best Western Plus Surprise-Phoenix NW (Surprise)
A gym with cardio machines, weight benches, and dumbbells. - Best Western Plus Surprise-Phoenix NW (Surprise)
A hotel room with a sofa, a small table, a bed, a desk, and a TV. There are framed pictures on the wall and a window with curtains. - Best Western Plus Surprise-Phoenix NW (Surprise)
A modern hotel lobby with a seating area, a reception desk, and a framed artwork on the wall. - Best Western Plus Surprise-Phoenix NW (Surprise)
Located close to Surprise Stadium, Best Western Plus Surprise-Phoenix NW provides a free breakfast buffet, dry cleaning/laundry services, and a gym. For some rest and relaxation, visit the hot tub. Free in-room WiFi and a business center are available to all guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a TV mounted on the wall, a desk with a lamp, and a wardrobe.

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, each with white bedding and headboards, a nightstand with a lamp, and a carpeted floor.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, a desk with a chair, a television mounted on the wall, and a door leading to another room.

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a microwave, a coffee maker, and a television.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a wooden desk, black office chair, and a small table. There is a framed picture on the wall and a lamp on the desk.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(74 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Surprise, Best Western Plus Surprise-Phoenix NW is in the city center. Travelers who have shopping on the agenda can visit Arrowhead Towne Center and Westgate Entertainment District. Looking to enjoy an event or a game? See what's going on at Surprise Stadium or Peoria Sports Complex. Visit our Surprise travel guide
Map
13337 W Grand Avenue, Surprise, AZ, 85374

What's nearby

  • State Farm Stadium with a clear sky and a wide road in the foreground.
    State Farm Stadium
    23 min drive - 13.5 miles
  • A large outdoor area with palm trees, a building labeled 'Gila River Arena', and several advertisements.
    Desert Diamond Arena
    23 min drive - 13.8 miles
  • A water fountain with multiple tiers, palm trees, and a Westgate sign in the background.
    Westgate Entertainment District
    23 min drive - 13.1 miles
  • Irish Wolfhound Restaurant & Pub
    15 min walk - 0.8 miles
  • Centennial Friendship Park
    3 min drive - 1.0 mile

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX)
    39 min drive

Restaurants

  • McDonald's
    19 min walk
  • In-N-Out Burger
    4 min drive
  • Chick-fil-A
    8 min walk
  • Circle K
    17 min walk
  • Little Caesars Pizza
    2 min drive

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel
Surprise Original Townsite
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
8.6 out of 10, Excellent, 1,036 reviews
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay

Service animals are welcome, and are exempt from fees

2 total (up to 80 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Plus Surprise-Phoenix NW have a pool?

Yes, this property has an outdoor pool.

Is Best Western Plus Surprise-Phoenix NW pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 250 per stay and a fee of USD 40 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Plus Surprise-Phoenix NW?

Check-out is at 11:00 AM.

Where is Best Western Plus Surprise-Phoenix NW located?

Located in the heart of Surprise, this hotel is 2.2 mi (3.6 km) from Surprise Stadium and within 9 mi (15 km) of Arrowhead Towne Center and Peoria Sports Complex. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Best Western Plus Surprise-Phoenix NW Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 575 out of 1001 reviews
Rating 8 - Good. 251 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Tania L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly! The free breakfast was delicious and clean. Having the rooms cleaned daily was a plus!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady cleaning the room was very pleasant and did a good job along with the breakfast
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in the breakfast area was excellent. Very friendly and kept area very clean
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. The rooms were clean, breakfast was great and dinning area was clean and kept full. Location was great plenty of shoppyand eat within walking distance. Would stay again. Spent 4 nights.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice good location
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Excellent breakfast. Nice pool.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spotless staff friendly and hotel was safe
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Cathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, friendly staff great breakfast
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping went out of their way to set up the sofa bed for us. We were very grateful!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to spot when I go to AZ for work. Nice location. Nice and clean and has been family friendly when I’ve taken my family along with me.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Donald

Liked: Property conditions & facilities
Room was great, staff exceptional
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were really well kept, all the staff professional
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay and the breakfast is really good!
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Rong

Liked: Cleanliness, staff & service, amenities
Clean room, comfortable beds
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was very clean
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful, fresh breakfast, plenty of parking. Overall good.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities
Great Place to stay!! Even got an own balcony. Would recommend staying here!!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
I had a very spacious room for a great price here. The hotel was well maintained, had helpful staff, a nice pool and hot tub area and a good breakfast. Well worth the stay!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Good area, decent breakfast beautiful rooms
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place!!! It was clean, the staff was friendly and the amending are always superb!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, updated hotel, nice breakfast options, located near shopping, restaurants, well lit parking area.
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

Bessamae

Liked: Cleanliness, staff & service, amenities
Staff was very helpfull & wonderful Thank you!!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Staff was friendly
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Limited breakfast options. Parking was close and plentiful.
Stayed 1 night in Mar 2026