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Best Western Plus Surprise-Phoenix NW

3.5 star property
Eco-certified hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace
Lobby
Premium bedding, pillowtop beds, desk, laptop workspace
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
13337 W Grand Avenue, Surprise, AZ, 85374

What's nearby

  • Surprise Stadium - 4 min drive - 2.6 miles
  • Peoria Sports Complex - 12 min drive - 7.8 miles
  • Luke Air Force Base - 14 min drive - 9.3 miles
  • Westgate Entertainment District - 17 min drive - 11.9 miles
  • State Farm Stadium - 17 min drive - 12.4 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Chili's Grill & Bar - ‬11 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Eco-certified hotel near Surprise Stadium
A free breakfast buffet, dry cleaning/laundry services, and a gym are just a few of the amenities provided at Best Western Plus Surprise-Phoenix NW. For some rest and relaxation, visit the hot tub. In addition to a business center, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking
  • RV/bus/truck parking, an area shuttle, and a front-desk safe
  • Multilingual staff, 1 meeting room, and smoke-free premises
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 86 rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Partially open bathrooms with showers and hair dryers
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Does Best Western Plus Surprise-Phoenix NW have a pool?

Yes, this property has an outdoor pool.

Is Best Western Plus Surprise-Phoenix NW pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 250 per stay and a fee of USD 40 per pet, per day. Service animals are exempt from fees.

How much is parking at Best Western Plus Surprise-Phoenix NW?

Self parking is free at this property.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Best Western Plus Surprise-Phoenix NW?

Check-out is at 11:00 AM.

Where is Best Western Plus Surprise-Phoenix NW located?

Located in the heart of Surprise, this eco-certified hotel is 2.2 mi (3.6 km) from Surprise Stadium and within 9 mi (15 km) of Arrowhead Towne Center and Peoria Sports Complex. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).

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Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 508 out of 1004 reviews
Rating 8 - Good. 300 out of 1004 reviews
Rating 6 - Okay. 106 out of 1004 reviews
Rating 4 - Poor. 49 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

It was very clean and staff was very friendly.
Stayed 3 nights in Jun 2025

10/10

Great staff and clean
Stayed 1 night in Jun 2025

8/10

Friendly/helpful staff, quiet location and clean room.
Stayed 8 nights in May 2025

8/10

Clean, breakfast, near shopping, comfortable bed.
Stayed 2 nights in Apr 2025

8/10

Lovely place and location. Staff was great.
Stayed 4 nights in Apr 2025

10/10

Clean and quiet. Friendly staff. Good breakfast
Stayed 4 nights in Apr 2025

10/10

Always my go to when I come visit AZ!
Stayed 1 night in Apr 2025

10/10

Nothing unique per say... but served my needs at a good rate.
Stayed 1 night in May 2025

10/10

excellent and very clean
Stayed 1 night in Apr 2025

10/10

Great place stay
Stayed 1 night in Dec 2024

10/10

The location of the property was great for food options and ease of getting to and from the locations we were visiting. The staff was always friendly and accommodating to most requests.
Stayed 3 nights in Mar 2025

10/10

Great hotel and great location. Clean and comfortable.
Stayed 1 night in Feb 2025

10/10

Great experience- close to everything. We’ll be back!
Stayed 3 nights in Mar 2025

10/10

I checked in late and the staff was amazing she helped me make sure the room was at close entry room was beautiful
Stayed 1 night in Mar 2025

10/10

They had the best breakfast possible: 6:30 am - 9:30 am. Parking was easy, and close to many attractions and dining. Highly recommend this hotel.....
Stayed 3 nights in Mar 2025

8/10

We needed a place for one night in Surprise and Best Western fit the bill. Nicole checked is in efficiently and we were settled in our room within 15 minutes. The hot tub pool area is convenient…. not very busy the evening we were there.
Stayed 1 night in Apr 2025

10/10

I appreciated the friendly staff, clean environment and quiet location
Stayed 2 nights in Feb 2025

8/10

Good stay, staff was very friendly.
Stayed 1 night in Dec 2024

10/10

The hotel was great. My experience with Expedia was not. There are extra fees and price is higher because of Expedia's fees
Stayed 1 night in Apr 2025

8/10

Good service overall price not so much!
Stayed 2 nights in Feb 2025

6/10

Going to visit elderly parent
Stayed 3 nights in Feb 2025

10/10

Very nice, quiet location. Staff was very friendly and helpful
Stayed 6 nights in Jan 2025

8/10

Everything was fine
Stayed 2 nights in Apr 2025

10/10

Great time
Stayed 3 nights in Jan 2025

10/10

Free breakfast
Stayed 1 night in Feb 2025