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Best Western Plus Surprise-Phoenix NW

3.5 star property
Eco-certified hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Premium bedding, pillowtop beds, desk, laptop workspace
Meeting facility
Fitness facility
Lobby
Near Surprise Stadium, Best Western Plus Surprise-Phoenix NW offers a breakfast buffet, relaxing spa amenities, and an outdoor pool. Free WiFi keeps guests connected. Previous guests praise the attentive staff and convenient dry cleaning services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Hot Tub
  • Gym

Room options

Check availability for these dates

Tonight

Sep 12 - Sep 13
Check availability for tonight Sep 12 - Sep 13

Tomorrow

Sep 13 - Sep 14
Check availability for tomorrow Sep 13 - Sep 14
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(59 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(30 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillowtop bed
Premium bedding
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
13337 W Grand Avenue, Surprise, AZ, 85374

What's nearby

  • Surprise Stadium - 4 min drive - 2.6 miles
  • Peoria Sports Complex - 12 min drive - 7.8 miles
  • Luke Air Force Base - 14 min drive - 9.3 miles
  • Westgate Entertainment District - 17 min drive - 11.9 miles
  • State Farm Stadium - 17 min drive - 12.4 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬15 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Red Robin - ‬20 min walk
  • ‪Biscuits Cafe - ‬16 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Eco-certified hotel near Surprise Stadium
A free breakfast buffet, dry cleaning/laundry services, and a gym are just a few of the amenities provided at Best Western Plus Surprise-Phoenix NW. For some rest and relaxation, visit the hot tub. In addition to a business center, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking
  • RV/bus/truck parking, an area shuttle, and free newspapers
  • An elevator, a 24-hour front desk, and a front-desk safe
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 86 rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Does Best Western Plus Surprise-Phoenix NW have a pool?

Yes, this property has an outdoor pool.

Is Best Western Plus Surprise-Phoenix NW pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 250 per stay and a fee of USD 40 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Best Western Plus Surprise-Phoenix NW?

Self parking is free at this property.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Plus Surprise-Phoenix NW?

Check-out is at 11:00 AM.

Where is Best Western Plus Surprise-Phoenix NW located?

Located in the heart of Surprise, this eco-certified hotel is 2.2 mi (3.6 km) from Surprise Stadium and within 9 mi (15 km) of Arrowhead Towne Center and Peoria Sports Complex. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).

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Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1001 reviews
Rating 8 - Good. 284 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay and the breakfast is really good!
Stayed 2 nights in Jul 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peaceful atmosphere combined with the clear sense of safety made this one of the most relaxing stays I've had.
Stayed 5 nights in Aug 2025

10/10 Excellent

David

Liked: Amenities
Great location, excellent service, super friendly staff, great breakfast
Stayed 1 night in Jun 2025

8/10 Good

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Good area, decent breakfast beautiful rooms
Stayed 2 nights in Jun 2025

10/10 Excellent

Rabecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Beds are comfortable Enjoyed the hot tub after driving
Stayed 3 nights in Aug 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is attractive and the staff is very friendly and helpful.
Stayed 4 nights in Jul 2025

8/10 Good

Roberto

Liked: Cleanliness, property conditions & facilities
Breakfast was great! Room was clean and beds comfortable!
Stayed 1 night in Jul 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and accommodating to our travel needs.
Stayed 1 night in May 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

10/10 Excellent

Reilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best, Best Western I’ve ever stayed at. The rooms are huge, comfy beds, and a very nice breakfast and breakfast area. The front desk staff was so kind and speedy!
Stayed 1 night in Jul 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay!! Great breakfast every morning, room service was really good as well. Very relaxing. Will definitely use Best Western again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable hotel we have stayed in over the past week on a road trip with a different hotel every night. I was especially impressed with how the morning staff on 8/15/25 treated each other in addition to being polite and welcoming to us. Top tier team!
Stayed 1 night in Aug 2025

8/10 Good

gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet and nice staff: breakfast every morning was a good bonus. also there is a target within walking distance and a shopping center as well.
Stayed 2 nights in Jun 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast, near shopping, comfortable bed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice plce very clean
Stayed 1 night in Jul 2025

8/10 Good

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly/helpful staff, quiet location and clean room.
Stayed 8 nights in May 2025

10/10 Excellent

Aric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer than I expected, and having the shipping center right there was great! The staff was wonderful and nice!
Stayed 2 nights in Jun 2025

8/10 Good

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Near my daily destination. The breakfast was good.
Stayed 5 nights in Jun 2025

10/10 Excellent

Noah R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stay
Stayed 1 night in Dec 2024

10/10 Excellent

Giselle Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Rooms clean. Great place to stay in and relax.
Stayed 1 night in Jun 2025

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and location. Staff was great.
Stayed 4 nights in Apr 2025

8/10 Good

Paul

M
Stayed 1 night in Jul 2025

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude. Grounds/property were filthy Checked out 2 days early to move to different hotel.
Stayed 4 nights in Aug 2025

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