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Best Western Plus Surprise-Phoenix NW

3.5 star property
Travelers unwind in the outdoor pool or rejuvenate in the spa tub at this welcoming hotel where free WiFi and attentive staff make business trips easier

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Photo gallery for Best Western Plus Surprise-Phoenix NW

Lobby - Best Western Plus Surprise-Phoenix NW (Surprise)
Fitness facility - Best Western Plus Surprise-Phoenix NW (Surprise)
Exterior - Best Western Plus Surprise-Phoenix NW (Surprise)
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace - Best Western Plus Surprise-Phoenix NW (Surprise)
Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace - Best Western Plus Surprise-Phoenix NW (Surprise)
Near Surprise Stadium, Best Western Plus Surprise-Phoenix NW offers a breakfast buffet, relaxing spa amenities, and an outdoor pool. Free WiFi keeps guests connected. Previous guests praise the attentive staff and convenient dry cleaning services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(32 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(65 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Surprise, Best Western Plus Surprise-Phoenix NW is in the city center. Travelers who have shopping on the agenda can visit Arrowhead Towne Center and Westgate Entertainment District. Looking to enjoy an event or a game? See what's going on at Surprise Stadium or Peoria Sports Complex. Visit our Surprise travel guide
Map
13337 W Grand Avenue, Surprise, AZ, 85374

What's nearby

  • Sunset over Golf Course Sun Lakes Arizona
    Sun Village Golf Course
    3 min drive - 1.7 miles
  • Westgate Entertainment District showing a fountain and a city
    Westgate Entertainment District
    16 min drive - 12.4 miles
  • Phoenix_UniversityofPhoenixStadium_6057986_05
    State Farm Stadium
    16 min drive - 12.8 miles
  • Destiny Springs Healthcare
    10 min walk - 0.6 miles
  • Centennial Friendship Park
    1 min drive - 1.0 mile

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX)
    39 min drive

Restaurants

  • McDonald's
    19 min walk
  • Chick-fil-A
    8 min walk
  • Circle K
    17 min walk
  • Chili's Grill & Bar
    11 min walk
  • Dutch Bros Coffee
    15 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Hotel near Surprise Stadium
A free breakfast buffet, dry cleaning/laundry services, and a gym are just a few of the amenities provided at Best Western Plus Surprise-Phoenix NW. For some rest and relaxation, visit the hot tub. In addition to a business center, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking
  • RV/bus/truck parking, an area shuttle, and multilingual staff
  • 1 meeting room, an elevator, and a front-desk safe
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 86 rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Similar properties

Lobby
Comfort Inn & Suites Surprise Near Sun City West
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,009 reviews
Comfort Inn & Suites Surprise Near Sun City West
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Does Best Western Plus Surprise-Phoenix NW have a pool?

Yes, this property has an outdoor pool.

Is Best Western Plus Surprise-Phoenix NW pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 250 per stay and a fee of USD 40 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Plus Surprise-Phoenix NW?

Check-out is at 11:00 AM.

Where is Best Western Plus Surprise-Phoenix NW located?

Located in the heart of Surprise, this hotel is 2.2 mi (3.6 km) from Surprise Stadium and within 9 mi (15 km) of Arrowhead Towne Center and Peoria Sports Complex. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).

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Reviews

Best Western Plus Surprise-Phoenix NW Reviews

8.6

Excellent

8.8

Cleanliness

10

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 554 out of 1001 reviews
Rating 8 - Good. 267 out of 1001 reviews
Rating 6 - Okay. 89 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

Reviews

10/10 Excellent

Cathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, friendly staff great breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place!!! It was clean, the staff was friendly and the amending are always superb!
Stayed 2 nights in Jan 2026

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was very clean
Stayed 4 nights in Jan 2026

10/10 Excellent

Glenda

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Skimpy bedding.
Stayed 1 night in Dec 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable room. Comfortable bed. Easy, convenient parking. Convenient location. Will definitely stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Susan L

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff is A+
Stayed 2 nights in Nov 2025

10/10 Excellent

Arita

Liked: Cleanliness, amenities, property conditions & facilities
Yes the staff was amazing and the room was spotless.
Stayed 1 night in Nov 2025

10/10 Excellent

Adelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way clean room, location great.
Stayed 1 night in Oct 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and responsive. Room was clean and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay and the breakfast is really good!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jaynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this Best Western. From the moment we walk through the sliding doors we know we’re going to enjoy our stay. We’ve stayed here before and we’ve always had the best service. Smiles and hello’s from everyone. The rooms are very nice. The beds are comfortable. Nice and quiet. Breakfast - awesome! We will always stay here while in Phoenix.
Stayed 3 nights in Nov 2025

8/10 Good

DJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was Spacious and Safe.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Liked: Cleanliness
Room was clean. Bed was comfortable with nice crisp clean bedding.
Stayed 1 night in Oct 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was very, very comfortable and shower was great with lots of hot water. Didn't use pool or gym this trip but I definitely will stay here again.
Stayed 4 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
All was good. All employee were helpful. Reported a strange smell in room later that evening. But other was good.
Stayed 1 night in Nov 2025

8/10 Good

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Good area, decent breakfast beautiful rooms
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Amenities
Great location, excellent service, super friendly staff, great breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Very accommodating. Especially Lorelei the person who sets up the morning buffet. She did a fantastic job.
Stayed 6 nights in Oct 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing room environment. Needs groundskeeper. Water main sprayed leaking. Food variety could use upgrades.
Stayed 3 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness
It’s the little details like how they give a couple bottles of water when you check in. Saved me a trip to the store while traveling which is good when you’re tired!
Stayed 1 night in Oct 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is attractive and the staff is very friendly and helpful.
Stayed 4 nights in Jul 2025

8/10 Good

Roberto

Liked: Cleanliness, property conditions & facilities
Breakfast was great! Room was clean and beds comfortable!
Stayed 1 night in Jul 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast, near shopping, comfortable bed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Reilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best, Best Western I’ve ever stayed at. The rooms are huge, comfy beds, and a very nice breakfast and breakfast area. The front desk staff was so kind and speedy!
Stayed 1 night in Jul 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay!! Great breakfast every morning, room service was really good as well. Very relaxing. Will definitely use Best Western again.
Stayed 5 nights in Jul 2025