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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property
Travelers can relax by the outdoor pool or unwind in the spa tub at this Phoenix retreat, where a full breakfast awaits to fuel adventures ahead

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Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Outdoor pool - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Combined shower/tub, free toiletries, hair dryer, towels - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Located in Camelback East, Best Western InnSuites Phoenix Hotel & Suites offers comfort with practical amenities. Guests enjoy a full breakfast, outdoor pool, in-room WiFi, business center, and laundry facilities.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, 1 Queen Bed, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Camelback East, a neighborhood in Phoenix, SureStay InnSuites Phoenix Hotel & Suites by Best Western is near the airport and near theme parks. Biltmore Fashion Park and Westgate Entertainment District are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Musical Instrument Museum and Phoenix Zoo. Looking to enjoy an event or a game? See what's going on at Chase Field or Desert Diamond Arena. Discover the area's water adventures with water skiing and parasailing nearby, or enjoy the great outdoors with mountain biking and rock climbing. Visit our Phoenix travel guide
Map
1615 E Northern Ave, Phoenix, AZ, 85020

What's nearby

  • Phoenix Zoo
    Phoenix Zoo
    22 min drive - 16.1 miles
  • Desert Botanical Garden
    Desert Botanical Garden
    23 min drive - 16.6 miles
  • Irene's Tap Room
    10 min walk - 0.6 miles
  • Arizona Canal
    17 min walk - 0.9 miles
  • Biltmore Fashion Park
    8 min drive - 4.0 miles

Getting around

  • Northern Ave / 19th Ave Station
    8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX)
    16 min drive

Restaurants

  • McDonald's
    2 min drive
  • Aunt Chiladas Squaw Peak
    16 min walk
  • Arizona American Italian Club
    20 min walk
  • R.T. O'Sullivans Sports Bar & Grill
    10 min walk
  • Panda Express
    2 min drive

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  • Free airport shuttle
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Frequently asked questions

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is SureStay InnSuites Phoenix Hotel & Suites by Best Western pet-friendly?

Yes, SureStay InnSuites Phoenix Hotel & Suites by Best Western allows dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 33.77 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-in start time: 4 PM; Check-in end time: 3:00 AM. Early check-in is available for a fee of USD 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-out is at 11:00 AM.

Where is SureStay InnSuites Phoenix Hotel & Suites by Best Western located?

Located in Camelback East, this hotel is within 3 mi (5 km) of Phoenix Mountains Preserve, North Mountain Park, and Wrigley Mansion. Arizona Biltmore Resort - Adobe Course and Arizona Biltmore Country Club are also within 3 mi (5 km).

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Reviews

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

7.8

Good

8.0

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 395 out of 1001 reviews
Rating 8 - Good. 252 out of 1001 reviews
Rating 6 - Okay. 186 out of 1001 reviews
Rating 4 - Poor. 96 out of 1001 reviews
Rating 2 - Terrible. 72 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
Ample parking, comfortable bed and air conditioning was great
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2026
Verified

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
The property was clean and the staff was friendly and helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stella

It was a very comfy stay. Staff was awesome, room was very clean WiFi worked wonderful. Very peaceful.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs. Breakfast - limited bland offerings
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Christine

Liked: Staff & service
Disliked: Amenities
Room was very clean. Gap in bottom of door let light in at night and the bathtub floor finish was cracked. Staff were great and accommodating.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, cozy room, friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Tim J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HECTOR

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff friendly. Would stay here again. Thank you.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chadwick

Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly, room was clean and comfortable. Nice view of Lake Mead from the balcony. The hotel was not a resort and glitzy like those in the strip, it was affordable, clean, and convenient. Hoover dam was just 4 minutes away and Las Vegas was only 20 minutes down the interstate. Would recommend to anyone and will be staying here next time I’m in the area.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was tastefully decorated. Comfortable and clean. Lots of restaurants in various price points were close by. We went to Veggie Village which was delicious. Only complaint was the breakfast or lack there of. Some fruit. Small bagels. A waffle maker. The yogurt was in a machine and it didn’t work well. Some pastries and oatmeal would have been appreciated.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The continental breakfast was minimal. The housekeeping staff did not come to clean my room/ make my bed for the duration of my 3 night stay. The property is nice and quiet.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some apprehensions as I approached the property late the first evening at check in. By the next day I couldn't have been more wrong. Everything (room, bed, sheets, bathroom/shower, lobby, pool) was very clean and in great condition. The staff was also very friendly and helpful. As mentioned prior, I was very impressed with the cleanliness of the bed & sheets as well as the pool. I would definitely recommend and would absolutely stay here again.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is clean and decent, it may not look like that from the outside but it was clean. I think the bathroom matainance could have been a little better but it was ok.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
Bedroom area was clean and the bed was comfortable. The bathroom was clean, but the facilities were not in great condition. The gym was very limited, and some of the machines didn't work. Breakfast was basic, but fine.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
I wasn't there for work, but if I had been the desk, its chair and the Wi-Fi would have been fine. The TV mounted on the side wall a foot from the bed was a bit uncomfortable but there was always the sitting room to watch TV from. Staff was helpful in changing my room from poolside to 2nd floor with a mountain view.
Stayed 5 nights in Mar 2026
Verified

2/10 Terrible

Jacob

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is essentially a repainted motel 6 that has seen better days. Grossly overpriced. Blood stains on the walls, coffee machine broke (no coffee for breakfast), had to eat cereal out of a cup, and the only “napkins” they could offer at breakfast were tissues. This place is struggling. The front desk guy overnight was a good guy though—helped breakup a domestic dispute in the room next to mine.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Melissa

Disliked: Staff & service, property conditions & facilities
The hotel needs updating. The bottom on the bathtub is peeling off. The room was clean. We had a horrible room location, it was next store to the storage area. The staff made noise and was talking really loud at 4am, 5am etc. we lost sleep for two nights. They should not vacate the room next to the storage room. The breakfast they offer is more of a continental breakfast.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Joyce

Internet was good, breakfast was good, coffee was excellent. Friendly staff. Was here for 3 days and had no hot water. I reported it 3 times and i still had no hot water. I am older and have arthritis and taking a cold shower each morning was not good! The room was nice, very comfortable bed in separate room with fold out couch in living room, and handicap parking right there, but the water situation was really upsetting.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Disliked: Amenities
Positive: The room was clean and in decent condition and the beds were fine. Negatives:,the breakfast was nothing but empty carbs. Not even hard boiled eggs or yogurt. We ate someplace else each day. The water in the shower never got past tepid for temperature. Bring ear plugs, as the hotel is next to a very busy street and there is a lot of road noise.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Donald

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay! Will be demanding a significant refund. Here 4 ‘and five days. On all five days we complained that there was no hot water, and we had to go to the front desk to do that because on all five days, they never answered their phone connection to the front desk. One desk clerk said that she was the only one there and didn’t have time to answer the phone. That’s absurd. Only decent thing was the swimming pool.
Only barely lukewarm water in both sink and shower all 5 days. Told it was fixed but it remained the same all 5 days of the stay. Complained every day.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean-lot of room. The shower worked perfectly. The staff was very friendly.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel at a very convenient location to access most entertainment and site-seeing places
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

David

Liked: Cleanliness, amenities
Staff was nice, room was nice. Bathroom shower/bath faucet was just weird rotated 360 degrees and needed to me at an unmarked location to get hot water. Door didn't close easily/normally but was secure once closed. Staff also didn't close door to latch it closed once, but I was luckily there to fully close it. Would have liked the hdmi ports accessible on the TV.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Mischa

Liked: Staff & service
I was hoping I could post a good review to counter the negative ones. However, after having a door lock that had loose screws, a shower that was luke-warm at best, no TV remote....and this was just the first room we were in. Our second room had to slam the door to close and no body wash in the shower. One positive note about the room, you could take off foot calluses with your towel. Sound deadening between the rooms was pretty good, especially for what appeared to be an older building. Staff was super friendly and was quick to assist when we contacted them. Looks like Best Western just bought this property. Hopefully they will make improvements.
Stayed 3 nights in Mar 2026