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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property
Travelers can relax by the outdoor pool or unwind in the spa tub at this Phoenix retreat, where a full breakfast awaits to fuel adventures ahead

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Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Outdoor pool - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Located in Camelback East, Best Western InnSuites Phoenix Hotel & Suites offers comfort with practical amenities. Guests enjoy a full breakfast, outdoor pool, in-room WiFi, business center, and laundry facilities.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, 1 Queen Bed, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Camelback East, a neighborhood in Phoenix, SureStay InnSuites Phoenix Hotel & Suites by Best Western is near the airport and near theme parks. Phoenix Convention Center and Talking Stick Resort Amphitheatre are cultural highlights, and travelers looking to shop may want to visit Biltmore Fashion Park and Scottsdale Fashion Square. Check out an event or a game at Chase Field, and consider making time for Phoenix Zoo, a top attraction not to be missed. Discover the area's water adventures with water skiing and parasailing nearby, or enjoy the great outdoors with hiking/biking trails and rock climbing. Visit our Phoenix travel guide
Map
1615 E Northern Ave, Phoenix, AZ, 85020

What's nearby

  • Phoenix Zoo
    Phoenix Zoo
    22 min drive - 16.1 miles
  • Desert Botanical Garden
    Desert Botanical Garden
    23 min drive - 16.6 miles
  • Arizona Canal
    17 min walk - 0.9 miles
  • Arizona Biltmore Resort - Links Course
    6 min drive - 3.5 miles
  • Biltmore Fashion Park
    8 min drive - 4.0 miles

Getting around

  • Northern Ave / 19th Ave Station
    8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX)
    16 min drive

Restaurants

  • McDonald's
    2 min drive
  • Aunt Chiladas Squaw Peak
    15 min walk
  • Arizona American Italian Club
    20 min walk
  • Panda Express
    2 min drive
  • Stumpy's Pizza u0026 Subs
    8 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

Hotel near Biltmore Fashion Park
Consider a stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western and take advantage of laundry facilities, a gym, and a business center. For some rest and relaxation, visit the hot tub. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Limo/town car service, continental breakfast (surcharge), and express check-out
  • A computer station, a water dispenser, and a vending machine
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 120 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

Best Western Hotel Phoenix
Best Western InnSuites Phoenix
Best Western InnSuites Phoenix Hotel
Best Western InnSuites Hotel
Best Western Phoenix Hotel
Hotel Best Western Phoenix
Hotel Phoenix Best Western
InnSuites Phoenix
Phoenix Best Western
Phoenix Best Western Hotel
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western InnSuites
Best Western Phoenix
Innsuites Phoenix & Suites
Best Western InnSuites Phoenix Hotel & Suites Hotel
Best Western InnSuites Phoenix Hotel & Suites Phoenix
Best Western InnSuites Phoenix Hotel & Suites Hotel Phoenix

Frequently asked questions

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is SureStay InnSuites Phoenix Hotel & Suites by Best Western pet-friendly?

Yes, SureStay InnSuites Phoenix Hotel & Suites by Best Western allows dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 33.77 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-in start time: 4 PM; Check-in end time: 3:00 AM. Early check-in is available for a fee of USD 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-out is at 11:00 AM.

Where is SureStay InnSuites Phoenix Hotel & Suites by Best Western located?

Located in Camelback East, this hotel is within 3 mi (5 km) of Phoenix Mountains Preserve, Wrigley Mansion, and Piestewa Peak. Arizona Biltmore Resort - Adobe Course and Arizona Biltmore Country Club are also within 3 mi (5 km).

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Reviews

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

7.6

Good

8.0

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 392 out of 1005 reviews
Rating 8 - Good. 253 out of 1005 reviews
Rating 6 - Okay. 190 out of 1005 reviews
Rating 4 - Poor. 96 out of 1005 reviews
Rating 2 - Terrible. 74 out of 1005 reviews

Reviews

Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
Ample parking, comfortable bed and air conditioning was great
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stella

It was a very comfy stay. Staff was awesome, room was very clean WiFi worked wonderful. Very peaceful.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Christine

Liked: Staff & service
Disliked: Amenities
Room was very clean. Gap in bottom of door let light in at night and the bathtub floor finish was cracked. Staff were great and accommodating.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was tastefully decorated. Comfortable and clean. Lots of restaurants in various price points were close by. We went to Veggie Village which was delicious. Only complaint was the breakfast or lack there of. Some fruit. Small bagels. A waffle maker. The yogurt was in a machine and it didn’t work well. Some pastries and oatmeal would have been appreciated.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, cozy room, friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Chadwick

Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly, room was clean and comfortable. Nice view of Lake Mead from the balcony. The hotel was not a resort and glitzy like those in the strip, it was affordable, clean, and convenient. Hoover dam was just 4 minutes away and Las Vegas was only 20 minutes down the interstate. Would recommend to anyone and will be staying here next time I’m in the area.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

HECTOR

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff friendly. Would stay here again. Thank you.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some apprehensions as I approached the property late the first evening at check in. By the next day I couldn't have been more wrong. Everything (room, bed, sheets, bathroom/shower, lobby, pool) was very clean and in great condition. The staff was also very friendly and helpful. As mentioned prior, I was very impressed with the cleanliness of the bed & sheets as well as the pool. I would definitely recommend and would absolutely stay here again.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is clean and decent, it may not look like that from the outside but it was clean. I think the bathroom matainance could have been a little better but it was ok.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Jacob

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is essentially a repainted motel 6 that has seen better days. Grossly overpriced. Blood stains on the walls, coffee machine broke (no coffee for breakfast), had to eat cereal out of a cup, and the only “napkins” they could offer at breakfast were tissues. This place is struggling. The front desk guy overnight was a good guy though—helped breakup a domestic dispute in the room next to mine.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Joyce

Internet was good, breakfast was good, coffee was excellent. Friendly staff. Was here for 3 days and had no hot water. I reported it 3 times and i still had no hot water. I am older and have arthritis and taking a cold shower each morning was not good! The room was nice, very comfortable bed in separate room with fold out couch in living room, and handicap parking right there, but the water situation was really upsetting.
Stayed 3 nights in Mar 2026
Verified

2/10 Terrible

Donald

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay! Will be demanding a significant refund. Here 4 ‘and five days. On all five days we complained that there was no hot water, and we had to go to the front desk to do that because on all five days, they never answered their phone connection to the front desk. One desk clerk said that she was the only one there and didn’t have time to answer the phone. That’s absurd. Only decent thing was the swimming pool.
Only barely lukewarm water in both sink and shower all 5 days. Told it was fixed but it remained the same all 5 days of the stay. Complained every day.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Mischa

Liked: Staff & service
I was hoping I could post a good review to counter the negative ones. However, after having a door lock that had loose screws, a shower that was luke-warm at best, no TV remote....and this was just the first room we were in. Our second room had to slam the door to close and no body wash in the shower. One positive note about the room, you could take off foot calluses with your towel. Sound deadening between the rooms was pretty good, especially for what appeared to be an older building. Staff was super friendly and was quick to assist when we contacted them. Looks like Best Western just bought this property. Hopefully they will make improvements.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean-lot of room. The shower worked perfectly. The staff was very friendly.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

David

Liked: Cleanliness, amenities
Staff was nice, room was nice. Bathroom shower/bath faucet was just weird rotated 360 degrees and needed to me at an unmarked location to get hot water. Door didn't close easily/normally but was secure once closed. Staff also didn't close door to latch it closed once, but I was luckily there to fully close it. Would have liked the hdmi ports accessible on the TV.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Crystal

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was very nice, which made up for the 2 hour wait to check in. The room was comfortable and clean but not well maintained. The bathtub had paint peeling from the floor exposing rust, the faucet handle was loose and not easy to turn on, towels were very small and scratchy not soft at all. The handles for the sink were not secure to the countertop. The hot tub was nice and hot but the bubble jets did not work, there were used towels left everywhere around the pool. Then the free breakfast was very limited and the area unkept and not clean with very cheap paper plates that were not strong enough to hold a bagel. If I had not been completely exhausted after a 25 mile bicycle ride that day I would have just cancelled my reservation after the first hour of waiting for my room.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Lee

Disliked: Cleanliness, amenities, property conditions & facilities
After staying in three previous hotels on this trip this was disappointing. Several things were broken in the room shower base was completely off the wall. The drain hole was exactly that a hole there was no drain stop. One of the bathroom lights was replaced with that it felt like a heating lamp. A bulb in the vanity was missing completely. The main lamp light in the room did not work and the door latch was completely gone. The curtains were dirty and the grounds it self needed to be cleaned. It’s like the more you looked the more things you noticed. I did not feel safe in the neighborhood. Because of the door latch missing I used the room chair to block the door at night. Thankfully this was a one thing we were flying out very early in the morning so we sucked it up. But I would not come back.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to sleep and location was great for our plans
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel at a very convenient location to access most entertainment and site-seeing places
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Good basic hotel in need of renovations. Great area for stores.
Stayed 10 nights in May 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do a great job here. Staff is super accommodating.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was conveniently located, clean, and in good shape for an older property. The staff was friendly and accommodating.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service
I've stayed at this hotel in the past. I attend a Christmas party the first week in December. The room last year compared to this year was comparable, clean and comfortable. Breakfast this year made no comparison to last year. They were out of coffee cups, the only offering for breakfast was cereal, waffles and a few muffins. I had to contact the staff to get a coffee cup and they brought in the coffee cups used in the rooms.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Easy check in and decent room and fairly quiet, especially since we were on the back side. Our toilet did keep running and we had to fix it a couple times. Breakfast wasn’t anything special and only consisted of carbs. Coffee was terrible.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Very sweet and accomadating staff . Pool and hot tub were great. Hot tub was hot and pool was cool even on a 103 drgree phoenix day. Nice room . Enjoyed our stay
Stayed 1 night in Jun 2025