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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property
Travelers can relax by the outdoor pool or unwind in the spa tub at this Phoenix retreat, where a full breakfast awaits to fuel adventures ahead

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Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Outdoor pool - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board - SureStay InnSuites Phoenix Hotel & Suites by Best Western (Phoenix)
Located in Camelback East, Best Western InnSuites Phoenix Hotel & Suites offers comfort with practical amenities. Guests enjoy a full breakfast, outdoor pool, in-room WiFi, business center, and laundry facilities.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

7.4 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Located in Camelback East, a neighborhood in Phoenix, SureStay InnSuites Phoenix Hotel & Suites by Best Western is near the airport and near theme parks. Phoenix Convention Center and Talking Stick Resort Amphitheatre are cultural highlights, and travelers looking to shop may want to visit Biltmore Fashion Park and Scottsdale Fashion Square. Check out an event or a game at Chase Field, and consider making time for Phoenix Zoo, a top attraction not to be missed. Discover the area's water adventures with water skiing and parasailing nearby, or enjoy the great outdoors with rock climbing and hiking/biking trails. Visit our Phoenix travel guide
Map
1615 E Northern Ave, Phoenix, AZ, 85020

What's nearby

  • Giraffes roam in the sunny landscape of Phoenix Zoo in Arizona with palm trees and rolling hills in the background
    Phoenix Zoo
    17 min drive - 15.4 miles
  • Desert Botanical Garden featuring a park
    Desert Botanical Garden
    18 min drive - 15.9 miles
  • Breathtaking view of Camelback Mountain surrounded by desert landscape in Phoenix
    Camelback Mountain
    25 min drive - 9.1 miles
  • Arizona Canal
    15 min walk - 0.8 miles
  • Biltmore Fashion Park
    7 min drive - 3.8 miles

Getting around

  • Northern Ave / 19th Ave Station
    8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX)
    16 min drive

Restaurants

  • McDonald's
    2 min drive
  • Aunt Chiladas Squaw Peak
    15 min walk
  • Panda Express
    2 min drive
  • Arizona American Italian Club
    20 min walk
  • Stumpy's Pizza u0026 Subs
    8 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

Hotel near Biltmore Fashion Park
Consider a stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western and take advantage of laundry facilities, a gym, and a business center. For some rest and relaxation, visit the hot tub. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Limo/town car service, continental breakfast (surcharge), and express check-out
  • Multilingual staff, a water dispenser, and a 24-hour front desk
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 120 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

Best Western Hotel Phoenix
Best Western InnSuites Phoenix
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Best Western Phoenix Hotel
Hotel Best Western Phoenix
Hotel Phoenix Best Western
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Phoenix Best Western
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Innsuites Phoenix & Suites
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Best Western InnSuites Phoenix Hotel & Suites Phoenix
Best Western InnSuites Phoenix Hotel & Suites Hotel Phoenix

Frequently asked questions

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is SureStay InnSuites Phoenix Hotel & Suites by Best Western pet-friendly?

Yes, SureStay InnSuites Phoenix Hotel & Suites by Best Western allows dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 33.77 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-in start time: 4 PM; Check-in end time: 3:00 AM. Early check-in is available for a fee of USD 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-out is at 11:00 AM.

Where is SureStay InnSuites Phoenix Hotel & Suites by Best Western located?

Located in Camelback East, this hotel is within 3 mi (5 km) of Phoenix Mountains Preserve, North Mountain Park, and Wrigley Mansion. Piestewa Peak and Arizona Biltmore Resort - Adobe Course are also within 3 mi (5 km).

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Reviews

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

7.8

Good

8.0

Cleanliness

8.0

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 415 out of 1001 reviews
Rating 8 - Good. 255 out of 1001 reviews
Rating 6 - Okay. 175 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, cozy room, friendly staff
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is clean and decent, it may not look like that from the outside but it was clean. I think the bathroom matainance could have been a little better but it was ok.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean-lot of room. The shower worked perfectly. The staff was very friendly.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to sleep and location was great for our plans
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel at a very convenient location to access most entertainment and site-seeing places
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Great selection for breakfast.
Stayed 5 nights in Jan 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Good basic hotel in need of renovations. Great area for stores.
Stayed 10 nights in May 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do a great job here. Staff is super accommodating.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will visit again

We had a wonderful stay here. The room was very clean and the included breakfast was very good.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Very sweet and accomadating staff . Pool and hot tub were great. Hot tub was hot and pool was cool even on a 103 drgree phoenix day. Nice room . Enjoyed our stay
Stayed 1 night in Jun 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was conveniently located, clean, and in good shape for an older property. The staff was friendly and accommodating.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service
I've stayed at this hotel in the past. I attend a Christmas party the first week in December. The room last year compared to this year was comparable, clean and comfortable. Breakfast this year made no comparison to last year. They were out of coffee cups, the only offering for breakfast was cereal, waffles and a few muffins. I had to contact the staff to get a coffee cup and they brought in the coffee cups used in the rooms.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Easy check in and decent room and fairly quiet, especially since we were on the back side. Our toilet did keep running and we had to fix it a couple times. Breakfast wasn’t anything special and only consisted of carbs. Coffee was terrible.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay here. Our room was impeccably clean and the entire staff was the best that we have experienced in a very long time! We will definitely be staying here again!
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value with free, reasonable breakfast buffet
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Great staff !
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels safe, and quite cozy.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
The staff was attentive and beyond amazing. A beautiful setting tucked away in a lovely place. The setting was beautiful with nature surrounding. I was treated and felt like I was at a five star resort. The breakfast was amazing also. A surprisingly quaint experience.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, pool was heated, jacuzzi was just right. Friendly staff.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. The price was affordable. We stayed in the Jr 1 bedroom Suite which was nice and roomy! Thank you for the stay!
Stayed 1 night in Apr 2025
Verified

8/10 Good

Christine Lynn

Liked: Staff & service, amenities, property conditions & facilities
Excellent location by the onramp for 51, good breakfast, clean rooms. Only downside is the traffic noise (it sits at a busy intersection) but the a/c covers it. Id stay again.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Was able to check in a little early with no problems. Staff was quick and friendly.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Rona

Close to highway and places to eat. Helpful staff!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable bed
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would Stay Again!

Great stay. Loved the hotel and room location. Quiet. Great breakfast. Attentive and responsive staff.
Stayed 4 nights in Jan 2025