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Essence Hotel - Phnom Penh

4.5 star property

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Photo gallery for Essence Hotel - Phnom Penh

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, sun loungers - Essence Hotel - Phnom Penh (Phnom Penh)
Reception - Essence Hotel - Phnom Penh (Phnom Penh)
Free daily buffet breakfast - Essence Hotel - Phnom Penh (Phnom Penh)
Front of property - evening/night - Essence Hotel - Phnom Penh (Phnom Penh)
Signature Apartment, 1 Bedroom | Premium bedding, minibar, in-room safe, desk - Essence Hotel - Phnom Penh (Phnom Penh)
Close to Riverside and Royal Palace, Essence Hotel - Phnom Penh provides a free breakfast buffet, a poolside bar, and a terrace. Treat yourself to a massage or other spa services. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Signature Apartment, 1 Bedroom

Signature Apartment, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Signature Apartment, 1 Bedroom

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Signature Apartment, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Signature Apartment, 2 Bedrooms

  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Signature Double Room

Signature Double Room | Premium bedding, minibar, in-room safe, desk

Signature Double Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Essence Studio

Essence Studio | Living area | Flat-screen TV, fireplace

Essence Studio

  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Signature Twin Room

Signature Twin Room | Premium bedding, minibar, in-room safe, desk

Signature Twin Room

  • City view
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Signature Triple Room

Signature Triple Room | Premium bedding, minibar, in-room safe, desk

Signature Triple Room

  • City view
  • 40 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 Bedroom

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Phnom Penh City Centre, a neighborhood in Phnom Penh, Essence Hotel - Phnom Penh is near the airport. Grand Phnom Penh Golf Club and Royal Cambodia Phnom Penh Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Central Market and Exchange Square. Phnom Penh Fantasy World and Sovanna Phum Theater are also worth visiting. Visit our Phnom Penh travel guide
Map
No. 222, St. 200, Sangkat Boeung Raing, Khan Duan Penh, Phnom Penh

What's nearby

  • A bustling market with stalls selling various goods, a central archway, and flags.
    Central Market
    3 min walk - 0.2 miles
  • A golden lion statue by a waterfront with a city skyline in the background.
    Riverside
    7 min walk - 0.4 miles
  • A cityscape at sunset with a river, buildings, and a bridge.
    Phnom Penh Night Market
    9 min walk - 0.5 miles
  • A white pagoda surrounded by a well-maintained garden with a clear sky.
    Wat Phnom
    9 min walk - 0.5 miles
  • A traditional Thai temple with ornate architecture, a large central building, and a surrounding garden.
    Royal Palace
    12 min walk - 0.7 miles

Getting around

  • Phnom Penh Railway Station
    13 min walk
  • Techo Intl. Airport (KTI)
    49 min drive

Restaurants

  • Rahu Asian Fusion Cuisine
  • Starbucks
    7 min walk
  • Bonchon
  • Ostro
  • Taj Mahal
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Essence Hotel - Phnom Penh have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Essence Hotel - Phnom Penh pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Essence Hotel - Phnom Penh?

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM.

What time is check-out at Essence Hotel - Phnom Penh?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Essence Hotel - Phnom Penh provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Essence Hotel - Phnom Penh located?

Located in Phnom Penh City Centre, this luxury hotel is within a 15-minute walk of Central Market, Royal Palace, and Riverside. Sorya Shopping Center and Sosoro Museum are also within 10 minutes. Phnom Penh Railway Station is 13 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Essence Hotel - Phnom Penh Reviews

7.8

Good

8.0

Cleanliness

7.6

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 87 out of 259 reviews
Rating 8 - Good. 99 out of 259 reviews
Rating 6 - Okay. 41 out of 259 reviews
Rating 4 - Poor. 18 out of 259 reviews
Rating 2 - Terrible. 14 out of 259 reviews

Reviews

Verified review

6/10 Okay

Styles

Liked: Cleanliness, staff & service, property conditions & facilities

Essence hktel

Overall it's not that bad, just that the TV connection have to work on it.
Verified review

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but some issues

It is a nice well maintained modern hotel. Some staff issues - on checkin they could not trace my booking. After 10 minutes I was given a key but the room had not been made up. I waited a further 10 minutes and got another room. Took a shower went out but noticed air con not working when I returned. Engineer was useless. I moved room again and this time no problems. Nice room, breakfast is good. They may have lost regular / trained staff due to COVID!
Stayed 2 nights in Jul 2020
Verified review

4/10 Poor

NONAME

Disliked: Cleanliness, amenities, property conditions & facilities
虫は出るし、掃除は適当
Stayed 7 nights in Mar 2020
Verified review

6/10 Okay

SHIGEFUMI

まあまあ

値段の割にはまあまあかなと思いました。安かったので良しとします。 朝食付きでしたが、これもまあ普通に食べられますわ。フォーがあったのは良かった。 水がフリーで付いてないので、そこは×。
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell, ligger bra till men man måste ta tuc tuc överallt o kan ej gå som vid hotellen nere vid floden. Poolen såg inte riktigt ut som på bilderna men funkade ändå. Hjälpsam och trevlig personal.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement magnifique seulement un peu loin de l’attrait touristique, le Mékong et le Palais Pour s’y rendre les rues sont encombrées
Stayed 2 nights in Jan 2020
Verified review

2/10 Terrible

HyunSeok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very notorious for overbooking

We booked three rooms for family trip. However, when I arrived there, "No room is available". It means they made overbooking. I booked the rooms 10 days before with whole payment. So terrible! This hotel is very notorious for overbooking. Finally we had to move other hotel. if you want to avoid sleeping on the street, you shouldn't book this hotel.
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

MOHAMMED

Disliked: Property conditions & facilities
It was good to stay over there
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Satisfied
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Zainai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A comfortable hotel

A centrally located Hotel. The features in the hotel, such as a proper hook to air towel etc.
Stayed 2 nights in Dec 2019
Verified review

2/10 Terrible

Dong hwa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박을 하지도 않았는데 환불이 불과하니 잘보고 결제하세요 지금까지 50만을 날렸습니다 절대로 한번 결제하면 환불안됩니다 제가 경험인데 싼게 비지떡입니다 실제로가면 냄새나고 그래서 결제를하고 잠을 못잔다하던라도 절대로 환불안됩니다 잘보고 결제하세요 벌써2번이나실수로 한번도 못자고 50만원 날렸습니다 호텔 컴 에서는 책임 안해줍니다 참고하세요
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort

hotel ok, Hotels.com app never ever!

Due to my frequent travels, I usually use apps that allow me to earn points on my frequent flyer airline cards. This time I chose to use hotels.com because it was cheaper than on other websites. Online booking went smooth and all was ok. The third and last day we decided to stay one more night and extended and paid (50$) trough the app the stay. Yet once back in the hotel, after dinner, we have been told there is no availability and there is no room for us. There was also no possibility to cancel the booking as in the meanwhile midnight passed. Being late in the night, in Cambodia, we accepted to be upgraded to the hotel in front of us. Once packed and arrived, the “upgrade” room had nothing to do with what we have booked, the guesthouse hadn’t facilities we paid for, curtains were broken, the fridge empty, no swimming pool etc. all this isn’t of course terrible, it was even an ok place, but not for 50$. I checked their rates online and those rooms were sold for 20$! I got in touch via chat with hotels.com assistant who sweared these things never happen and wrote me to wait online while he would call the hotel. He did so, but in those 20mim the connection went lost and we had to start from the very beginning: another assistant, the same procedure, details, names, codes, he calls again the hotel, he the hotel calls the manager, the assistant calls the hotel back, the receptionist calls the manager back ... after another 45 minutes in which we have be
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Susanne

Liked: Staff & service
Disliked: Cleanliness
Mycket trevlig personal som var mycket tillmötesgående men talar och förstår engelska sådär. Rummen är stora och rymliga men sängkläder och handdukar var söndriga och inte helt rena. Frukostbuffén gör alla nöjda! Takterrassen med pool är förträfflig med utsikt åt alla fyra väderstreck.
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for a short stay

In general the hotel is good. Its location is okay. It is within walkable distance to the main Palace of the city (City Center). At the same time there is nothing really near the hotel (no shops, restaurants, clubs or massage salons). Hotel’s front desk staff was super sweet and helpful. I took a taxi from the airport to the hotel and I payed $18 for that ride. When I told that to the front desk guy he was shocked and suggested ordering a taxi for me back to the airport for $13. The next day the taxi arrived in time and I had no issues with checking-out at all. My room was pretty simply designed, but good looking. The bed was big and comfortable. The bathroom was tiny, but the shower was big enough and comfortable. The bathroom amenities were okay. Wi-Fi was fast. The additional plus for the hotel was there were free drinks inside of the refrigerator (Coke, Sprite, water and beer).
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
清潔感があって宿泊していて気持ちよかった。
Stayed 4 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Had a problem with the first room, where we found quite a few cockroaches. Staff was excellent and had us moved immediately to a newly renovated room. Though we didn’t have hot water, the room itself was clean and comfortable. The hotel was ok. Would have expected more for the price.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Julia

Liked: Cleanliness, staff & service, amenities
Freundliches Personal, nette Annehmlichkeiten auf dem Zimmer, gute Lage, Lobby macht was her, schöner Pool mit Rooftop Bar. - Zimmer sehr abgewohnt und schrecklicher Geruch. Frühstück nicht gut. Bettwäsche und Handtücher teilweise löchrig und fleckig.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L établissement est super et bien situé. L équipe de la réception/acceuil est parfaite. Malheureusement le service Hôtelier à la piscine est très amateur, jamais servi correctement, incompréhension totale de l anglais par l équipe etc...
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à Phnom Penh

Bon séjour dans cet hôtel,accueil très agréable .La chambre était propre ,literie de bonne qualité.La salle de bain est compléte,mais nécessite une rénovation. Le petit déjeuner est bien. L 'hôtel est situé dans le vieux quartier,on rejoint le centre rapidement. C'est une bonne adresse
Stayed 4 nights in Nov 2019
Verified review

4/10 Poor

MaciejW

Disliked: Cleanliness, amenities, property conditions & facilities
Hallways and rooms looked old and worn out. Stale smell of cigarettes throughout. Cleanliness was spotty, fair at best. On one day, breakfast was not ready at 6 30 with about 20 guests waiting. On the other day, most of breakfast items were gone by 9 30. Towels with brown spots and well torn. Although NOT requested, given room with connecting door and being subjected to a crying baby 24 hrs a day. Downgraded to a 2 twin beds and, reluctantly, given US 30 voucher (after difficult "negotiations"). No AC in common areas. The main lift used all the time by hotel personnel. Wooden lounge chairs at the pool have no soft cushioning so it's nearly impossible to lay down for more than 5 minutes. This is not a 4 star property, 2 maybe. The hotel management, it seems, aims at making profit at the cost of it's guests.
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were kind, and the cleaning was good. Overall, it was superior.
Stayed 5 nights in Sep 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

bad, rundown and smelly hotel.

The hotel has a good ranking on most hotel booking sites but dont tanke that as insurance for it beeing nice. The hotel is run down with disgusting floor carpets in the rooms which look like they havent been cleaned for the last decade. Also, there is a funny smell thru out the rooms and hotel as if someone were smoking inside the ac-system. At the price they quote, you can get a way, way better hotel in PP. Dont book this.
Stayed 3 nights in Sep 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
the main entrance is a staircase. I've booked the hotel to ensure we have good access for my mom with knee issue, turns out there is a huge staircase to climb every time we enter / leave the hotel. We later then discovered there is a very small lift at the carpark, the entrance to carpark was extremely steep for wheelchair too, moreover the staff never assisted us, or inform us about the availability of the lift.
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable stay and convenient location

Booked this hotel at last minute because the original hotel booked was closed when I arrived. Location was quite ok except not many food options close by. Good to have a supermarket nearby though. Can easily use grab tuk tuk to attractions (central market, Russian Market, Royal Palace, Riverside, aeon mall, etc). Had dinner twice on the 13th floor, and the food was quite good. Reasonable prices too. Breakfast was decent, with some hot dishes, porridge, noodles soup and made to order eggs. Other than wifi unstable at times and missing some towels after each day housekeeping, overall stay was good.
Stayed 5 nights in Aug 2019
Verified review

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Good here is excellent. The Moon Pizza on the rooftop is outstanding and should not be missed. A range of meals not just pizza.
Stayed 4 nights in Aug 2019