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Altos Hotel

3.5 star property
Hotel with free parking, a short walk to Riverside

Choose dates to view prices

Photo gallery for Altos Hotel

Lobby
Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace
Business center
Restaurant
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included
  • Housekeeping

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About the neighborhood

Map
No.85, Street 19 Corner 118, Phnom Penh, Kandal

What's nearby

  • Royal Palace - 7 min walk - 0.4 miles
  • Central Market - 8 min walk - 0.5 miles
  • National Museum of Cambodia - 9 min walk - 0.5 miles
  • Phnom Penh Night Market - 11 min walk - 0.6 miles
  • NagaWorld Casino - 3 min drive - 1.7 miles

Getting around

  • Phnom Penh Railway Station - 17 min walk
  • Phnom Penh Intl. Airport (PNH) - 29 min drive

Restaurants

  • ‪Fatboy Sub & Sandwich Shop - ‬4 min walk
  • ‪Oyster House 2 - ‬2 min walk
  • ‪Sony Side Up Guesthouse & Restaurant - ‬5 min walk
  • ‪Nimol Restaurant - ‬2 min walk
  • ‪Hour Yin Noodle Shop - ‬4 min walk

About this property

Altos Hotel

Hotel remodeled in 2020 and located near Riverside
Close to Central Market and Royal Palace, Altos Hotel provides a library, dry cleaning/laundry services, and a bar. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
You'll also find perks like:
  • An indoor pool and a children's pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a computer station, and luggage storage
  • Newspapers in the lobby, 2 meeting rooms, and concierge services
Room features
All 61 rooms boast comforts such as wet bars and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

Languages

Chinese (Mandarin), English, Japanese, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Library

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Doorbell and phone notification
  • Elevator
  • In-room roll-in shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2020

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area
  • Wet bar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Altos Hotel Phnom Penh
Altos Phnom Penh
Hotel Altos Hotel Phnom Penh
Phnom Penh Altos Hotel Hotel
Altos
Hotel Altos Hotel
Altos Hotel Hotel
Altos Hotel Phnom Penh
Altos Hotel Hotel Phnom Penh

Frequently asked questions

Does Altos Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Altos Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Altos Hotel?

Self parking is free at this property.

What time is check-in at Altos Hotel?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Altos Hotel?

Check-out is at noon.

Does Altos Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per vehicle applies.

Where is Altos Hotel located?

Located in Phnom Penh City Centre, this hotel is within a 5-minute walk of Kandal Market and Riverside. Royal Palace and Central Market are also within 10 minutes. Phnom Penh Railway Station is 17 minutes by foot.

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Altos Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 42 reviews
Rating 8 - Good. 14 out of 42 reviews
Rating 6 - Okay. 11 out of 42 reviews
Rating 4 - Poor. 5 out of 42 reviews
Rating 2 - Terrible. 0 out of 42 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the riverside. A very convenient location.
Stayed 3 nights in Dec 2024

4/10 Poor

Chiranjeev

Liked: Staff & service
Disliked: Cleanliness
Pros: Great location, close to restaurants, bars, local markets, and a small ride away from attraction. Staff is nice and friendly. Cons: The room smelt like smoke even when we selected a non-smoking room. The carpet in the room was covered with people hair. It seemed like it hasnt been vacuumed in months. The aircon unit, we had it running on 16 the whole time we stayed at this place, and it didn't feel like it git any colder than 25 degrees celcius. The bed, even though it had clean sheets, I got bug bites. Overall: For the price you pay in Cambodia, you can have much more and better accommodation. I will not recommend any of my friends to stay here.
Stayed 3 nights in May 2025

6/10 Okay

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Worn down and not clean rooms, nice staff

Rooms were worn down, and not very clean, and there was a bad smell. Comfort was okay, however staff was nice and location was also fine.
Stayed 1 night in Nov 2024

6/10 Okay

bopha chan

Liked: Cleanliness
Good
Stayed 8 nights in Oct 2024

6/10 Okay

VIPHANPHONE

The property is okay; situated close to the night market, royal palace and the river front. The AC & frigerator worked great, but the bathroom was dated. It does get noisy at night as the hotel was right across from an open bar/live singing restaurant. The price is right for the place though; safe a decent place to stay.
Stayed 4 nights in Nov 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleeping giant!

This presents as an old fashioned seventies hotel with a minimum of trendy add ons,but oozes space.The staff are charmimg and helpful in a very quiet environment.It has an exercise room with a potentially functional weights machine ,cycle,stepper and cardio machine.With a little effort it could be a winner.The pool is ok for kids and really a waste of space. Short walk to the heart of the action.
Stayed 2 nights in Jan 2024

8/10 Good

mica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second floor appears to have been office at some point and it's in disrepair at the moment but that had nothing to do with the rooms. My room was great, ac was strong
Stayed 3 nights in Feb 2024

6/10 Okay

Adrian

Disliked: Cleanliness, property conditions & facilities, room comfort

If you have to, but I wouldn’t do it again

The hotel is ok for the price, the rooms had no hot water, warm at best. Beds are hard and uncomfortable, we had to stay in Phnom Penh for two extra days and they accommodated us easily, lots of local families stay in the hotel with the associated noise carrying throughout the hotel. There is a pool/spa. It it is in a room off the foyer and honestly was as unappealing as you can get
Stayed 2 nights in Feb 2024

6/10 Okay

Vichet

I booked a deluxe room, staff gave me another room, smelled, toilet didn’t work. I complained to the staff to match my booking description, then he changed to another room much bigger, but the shower either too hot or too cold, not regulated. We complained about no one seemed to care.
Stayed 4 nights in Dec 2023

4/10 Poor

Bram Olof

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not as the pictures!

Locked in hotel room, had to call reception to lock me out. Next day I wanted to take something quick from my room but couldn't get in. Staff tried their best and were very helpful. Had to downgrade to another hotel room because of the locks. Just feel bad that the staff have to go through this with more guests. The hotel is worn out, stains on carpets, furniture is broken, tiles cracked, bad old repairs and it smells. Probably because it is hard to clean and needs maintenance. I know this is only a 3 star hotel and you can't expect the best quality but they are doing maintenance in the building on one side of the hotel and the school is on the other side. The beds are hard and uncomfortable. would definitely go for another hotel next time. I couldn't get my refound on this.
Stayed 3 nights in Nov 2024

10/10 Excellent

MANKU

Liked: Cleanliness, staff & service, property conditions & facilities
시장근처라서 너무 좋았다
Stayed 3 nights in Feb 2025

6/10 Okay

fabrice

Liked: Staff & service
Disliked: Cleanliness

Mon sejour

Dans l'ensemble pas trop mal mais tres brillant par les clients la nuit propreté tres aléatoire
Stayed 3 nights in Dec 2024

8/10 Good

Joelle

Liked: Staff & service, room comfort
Accueil super, à l’écoute des clients,
Stayed 3 nights in Dec 2024

6/10 Okay

bopha chan

Good
Stayed 12 nights in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Kok Phiev

Stayed 2 nights in Oct 2024

8/10 Good

Kok Phiev

Stayed 3 nights in Oct 2024

8/10 Good

Kok Phiev

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kok Phiev

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2024

8/10 Good

Kok Phiev

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

TAKAYUKI

Liked: Staff & service
直接話する時のスタッフの対応は良いのですが、足らないところなどはこちらからの要求を何度か伝える必要がありました。私の部屋ではシャワーの温度調節が難しく、かなり時間がかかりました。アメニティは必要最小限の物はあります。Room Cleanerのスタッフに英語で要求(スリッパの追加など)の書き置きを残しても伝わらなかった。この価格であれば妥協しなくてはならない事だとも思います。
Stayed 10 nights in Mar 2024

4/10 Poor

Kiyoko

Disliked: Staff & service, amenities, property conditions & facilities
コロナ前の最初の頃はよかったが、今回サービスがかなり低下した。周囲の騒音がひどく､部屋を変えてもらった。
Stayed 2 nights in Nov 2023

4/10 Poor

Yong

Disliked: Staff & service
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The breakfast was a winner. Lots of healthy choices and daily soup. Eggs anyway you want!
Stayed 4 nights in Mar 2020