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Shap Wells Hotel

Property class: 3

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Photo gallery for Shap Wells Hotel

A traditional room with a fireplace, leather sofas, a table with tea set, and a mirror above the mantelpiece. - Shap Wells Hotel (Penrith)
A room with a fireplace, a large mirror, and a leather sofa. - Shap Wells Hotel (Penrith)
A bar with multiple beer taps, a variety of bottles, and a chalkboard menu. - Shap Wells Hotel (Penrith)
A grand lobby with a wooden reception desk, a staircase, and a chandelier. - Shap Wells Hotel (Penrith)
A riverside hotel with a stone pathway leading to the entrance, surrounded by lush greenery and a calm river. - Shap Wells Hotel (Penrith)
Take advantage of a garden, an arcade/game room, and a library at Shap Wells Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Traditional Double Room, 1 Bedroom, Garden View

A hotel room with a large bed, a sofa, a dining table with chairs, and a small table with a vase of flowers.

Traditional Double Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(36 reviews)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Twin Room, 1 Bedroom, Garden View

A hotel room with a large bed, two chairs, a nightstand, and a window with curtains.

Traditional Twin Room, 1 Bedroom, Garden View

7.6 out of 10
Good
(11 reviews)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Traditional Triple Room, 1 Bedroom, Garden View

A hotel room with two beds, red patterned wallpaper, and two wall-mounted lamps.

Traditional Triple Room, 1 Bedroom, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

A hotel room with two beds, each with red and white bedding, a wooden nightstand, a small table, and a red carpeted floor.

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Basic Single Room

A neatly made bed with a patterned bedspread, a red pillow, and a white pillow.

Basic Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Penrith is home to Shap Wells Hotel. The area's natural beauty can be seen at Yorkshire Dales National Park and Ullswater. Kennedys Fine Chocolates and Appleby Leisure Centre are also worth visiting. Visit our Penrith travel guide
Map
Shap, Cumbria, Penrith, England, CA10 3QU

What's nearby

  • A stone viaduct over a river in a hilly area.
    Eden Valley
    8 min drive - 7.1 miles
  • A historic church with a large arch, a river with people stepping on stepping stones, and a park with trees and people in the background.
    Yorkshire Dales National Park
    9 min drive - 7.9 miles
  • A large, historic stone castle with multiple towers and arched windows, surrounded by a well-maintained lawn and under a partly cloudy sky.
    Lowther Castle and Gardens
    17 min drive - 14.1 miles
  • Tebay Park
    8 min drive - 6.3 miles
  • Lowther Park
    15 min drive - 12.3 miles

Getting around

  • Penrith Station
    16 min drive
  • Durham (MME-Teesside Intl.)
    107 min drive

Restaurants

  • The Greyhound Hotel
    5 min drive
  • Crown Inn
    6 min drive
  • The George Hotel
    4 min drive
  • The Butchers Crosby
    9 min drive
  • Stainmore Cafe
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.50 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Library

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 10.0 per stay

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 7.00 for children
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Frequently asked questions

Is Shap Wells Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Shap Wells Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Shap Wells Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Shap Wells Hotel located?

Situated in Penrith, this hotel is within 6 mi (10 km) of Orton Community Park, Yorkshire Dales National Park, and Shap Abbey. Great Asby Scar and Tebay Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shap Wells Hotel Reviews

8.2

Very Good

8.4

Cleanliness

8.6

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 258 out of 651 reviews
Rating 8 - Good. 247 out of 651 reviews
Rating 6 - Okay. 102 out of 651 reviews
Rating 4 - Poor. 26 out of 651 reviews
Rating 2 - Terrible. 18 out of 651 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely welcoming stay loved the character and history of the hotel, food was excellent, very peaceful quiet setting for relaxing has a stream in the woods were you can feed the red squirrels and birds, would definitely stay there again 😊
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! The staffs were great and the breakfast was excellent 👌
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been several times over the years. The rooms are clean and comfortable. The food is ok. The setting is lovely and quite.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay, staff and management extremely friendly, breakfast and evening meals plentiful and location ideal.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and a very beautiful hotel! All staff were very courteous and helpful. Would definitely go back.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and accommodation every one was very helpful and friendly
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great area.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent building retaining its original decor. Staff were friendly, food good, quiet setting with good access to main roads.
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
A grand hotel in the countryside, it's a shame the state it's in now. The carpet is worn out in place's, the game's room is a complete mess and the hotel smells damp & musty. The dining room is grand and well maintained, the food is pretty good. The staff are friendly and helpful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a brilliant hotel! It was such a surprising place - we had walked over from Patterdale to Shap so needed a lift to the hotel. It is 4 miles outside the village along a busy road. The hotel is run by such kind, helpful staff who took great care of us. Our room was great, spacious, clean and warm. Food is good, breakfast generous. Good atmosphere with plenty of friendly guests. Highly recommend.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
It was clean .. hotel was very nice
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Lovely old hotel out in the middle of nowhere. Ensure you follow hotel directions to get there, google sends you down an unkept road. We were not housed in the main hotel but in a separate building. There was no lift and we were on the second floor. Our party was all over 60, with one over 73, which wasn’t easy for carrying suitcases and we were not offered any assistance . The wifi was also poor in that building. On a positive note the food was excellent both dinner and breakfast were great, the only issue was we were unable to book in for dinner until 7.45 due to two coaches that were booked in prior.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay hotel full of character with lots of little hidden areas to just sit and chill. Very remote but if looking for a relaxing time ideal place. Also had red squirrel sanctuary on site.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Astaff very friendly, very accommodating with my daughter's medication storage needs. Nice room decorated in the Victorian style, beds were clean and comfy. Dinner was delicious and well worth the price of only £25 for two courses. Beautiful setting in the fells of shap lovely for a walk with red squirrels to spot while out and about star gazing is possible with extremely low light pollution.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
A quaint hotel in the middle of nowhere. Good room, friendly staff and a reasonable breakfast. Dinner was excellent.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and lovely evening meal in a historic hotel that should really be a 4 star.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. Amazing to find a Hotel like that in the middle of nowhere. While the decor is dated, the staff and food were great. We didn’t see any squirrels- which was a bit disappointing. Great walks around the area.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shap Wells was an unexpected gem! The hotel was wonderfully decorated with stained glass and an “old world” feel. The room and hotel was clean and the food was excellent! The staff was very friendly and helpful. Parking space was generous and we certainly felt safe! Beautiful place to stay with an interesting history!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, classic oldy worldy feel to the hotel
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel in a lovely location
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
A really friendly hotel
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet room on first floor. Friendly staff. Very clean but a bit dated (added to its charm). Adequate breakfast - cereals, fruit, toast, bacon, eggs etc, fruit juice. Very isolated from anything else so ate evening meal in restaurant. Nothing special but filling.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
The room was very clean, parking was good and service at the bar was excellent. The staff in,particular were very kind and friendly, we enjoyed our stay very much and would stay there again,thank you.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Lovely location. Staff extremely helpful
Stayed 1 night in Sep 2025