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Novotel Pekanbaru

Property class: 4

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Photo gallery for Novotel Pekanbaru

A person leaning on a poolside barrier with a drink in hand. - Novotel Pekanbaru (Pekanbaru)
A modern buffet setup with multiple serving stations and a central kitchen area. - Novotel Pekanbaru (Pekanbaru)
A gym with treadmills, stationary bikes, and a large window with a city view. - Novotel Pekanbaru (Pekanbaru)
A hotel reception area with a modern design, including a hexagonal light fixture and a counter with a patterned backrest. - Novotel Pekanbaru (Pekanbaru)
A modern hotel with a glass facade, multiple floors, and a flat roof with greenery. - Novotel Pekanbaru (Pekanbaru)
Take advantage of a poolside bar, a terrace, and a coffee shop/cafe at Novotel Pekanbaru. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Food Exchange, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Double Bed

A modern hotel room with a large bed, a desk with a chair, a walk-in closet, and a bathroom with a glass shower enclosure.

Superior Double Room, 1 Double Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Balcony

A hotel room with a bed, a desk with a chair, a TV, a window with curtains, and a wall with a red abstract design.

Deluxe Room, 1 Double Bed, Balcony

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Balcony

A hotel room with two beds, a TV, a desk, and a large window with curtains.

Deluxe Room, 2 Twin Beds, Balcony

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

Superior Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a red sofa, a glass partition, and a view of the city.

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Pekanbaru is home to Novotel Pekanbaru. Ciputra Seraya Mall and Pekan Baru Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Senapelan Tunjuk Ajar Integritas Park and Pekanbaru Lake. Visit our Pekanbaru travel guide
Map
Jalan Riau No 59, Pekanbaru, Riau, 28154

What's nearby

  • Ciputra Seraya Mall
    3 min walk - 0.2 miles
  • Raya Mosque
    10 min walk - 0.6 miles
  • Senapelan Tunjuk Ajar Integritas Park
    5 min drive - 1.2 miles
  • Pekan Baru Mall
    8 min drive - 1.7 miles
  • SKA Mall
    16 min drive - 3.3 miles

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.)
    30 min drive

Restaurants

  • D’Oven
    1 min walk
  • Food Exchange
    2 min walk
  • Lily Seafood
    19 min walk
  • Warung Merry
    4 min walk
  • Kedai Kopi Harapan Kita
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: IDR 108,900 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Food Exchange
  • Molecule Gastro

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,549 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 15 floors
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 400000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 108900 per person
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Frequently asked questions

Does Novotel Pekanbaru have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novotel Pekanbaru pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Pekanbaru?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Novotel Pekanbaru?

Check-out is at noon.

Does Novotel Pekanbaru provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 100000 per room applies.

Where is Novotel Pekanbaru located?

Situated in Pekanbaru, this hotel is within a 10-minute walk of Ciputra Seraya Mall and Raya Mosque. Senapelan Tunjuk Ajar Integritas Park and Pekan Baru Mall are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Pekanbaru Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 49 out of 111 reviews
Rating 8 - Good. 40 out of 111 reviews
Rating 6 - Okay. 15 out of 111 reviews
Rating 4 - Poor. 5 out of 111 reviews
Rating 2 - Terrible. 2 out of 111 reviews

Reviews

Verified review

8/10 Good

Dysler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and neat
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Raymond Joseph

Liked: Cleanliness, staff & service
Clean, tidy, courteous staff.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities
Good hotel, friendly staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable and conveniently located next to Ciputra Mall
Stayed 1 night in May 2023
Verified review

6/10 Okay

Patsy

There are mosquitoes in the dining area.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Maria Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower curtain can not roll up. Please check and repair
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Raymond Joseph

Disliked: Amenities, property conditions & facilities
Very average
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Klas

Liked: Cleanliness, staff & service, room comfort

Good location.

Convenient hotel with good location. The sound from the corridor is a bit loud. Or maybe just the people that are load. Great breakfast. Very much a standard hotel without surprises. GF. Have a nice pool.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service
During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

GIM SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiller is not working
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

YUKIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で掃除も毎日行き届いていた
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

wim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Winkels in de buurt
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Windra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and friendly staffs!
Stayed 3 nights in Jun 2022
Verified review

8/10 Good

Hak Sub

Liked: Cleanliness, staff & service

이용 후기

그런대로 깔끔하고 상태 양호
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Guyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 편하고 청결한 숙박
Stayed 3 nights in Nov 2020
Verified review

8/10 Good

Verified traveler

Liked: Staff & service

이용 후기

혼자 출장으로 사용하기에는 적합함
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and clean

Clean new Hotel... Fulfils what can be expected from Novotel. Propably the best hotel in town
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Irene

Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome stay

my choice of hotel, for my stay in Pekan Baru. Staff are super friendly and service with a smile.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall is beside the hotel. Eateries is all over the surrounding area.
Stayed 4 nights in Aug 2019
Verified review

4/10 Poor

Su

服務態度

服務態度差，房間內小毛巾也沒有。
Stayed 3 nights in Jul 2019
Verified review

4/10 Poor

G

Disliked: Staff & service
Staff rude Expedia ages for our kids not registered with hotel wouldn’t give us beds for them. Had to argue for 25 minutes to get an upgrade
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in pekanbaru next to culinary area and near down town
Stayed 1 night in Apr 2019