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Grand Jatra Hotel Pekanbaru

4.5 star property
Luxury hotel with 3 restaurants and 2 outdoor pools

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Photo gallery for Grand Jatra Hotel Pekanbaru

Building design
Grand Junior Suite | Living area | 32-inch LCD TV with satellite channels, TV
3 restaurants, lunch, dinner served; Asian cuisine
Grand Executive Suite | 1 bedroom, minibar, in-room safe, desk
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Suite

Executive Suite | 1 bedroom, minibar, in-room safe, desk

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, desk

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
  • City view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Grand Superior Room

Grand Superior Room | 1 bedroom, minibar, in-room safe, desk

Grand Superior Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, desk

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Junior Suite

Grand Junior Suite | Living area | 32-inch LCD TV with satellite channels, TV

Grand Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • City view
  • 55 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Executive Suite

Grand Executive Suite | City view

Grand Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • City view
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

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Aerial view

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  • Parking included
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About the neighborhood

Map
Jl. Tengku Zainal Abidin Komplek Mal, Pekanbaru No. 1, Pekanbaru, Riau, 28116

What's nearby

  • Pekan Baru Mall - 1 min walk - 0.0 miles
  • Great Mosque of An-Nur - 10 min walk - 0.6 miles
  • Riau Cultural Park - 15 min walk - 0.8 miles
  • Riau University - 3 min drive - 1.9 miles
  • SKA Mall - 6 min drive - 3.5 miles

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 21 min drive

Restaurants

  • ‪Vanhollano Bakery - ‬1 min walk
  • ‪Sate Bundo Kanduang Pekanbaru - ‬4 min walk
  • ‪Kimteng Coffee - ‬2 min walk
  • ‪Restaurant Anom - ‬3 min walk
  • ‪RM Kota Buana - ‬6 min walk

About this property

Grand Jatra Hotel Pekanbaru

Luxury family-friendly hotel in the business district
You can look forward to a swim-up bar, a hair salon, and dry cleaning/laundry services at Grand Jatra Hotel Pekanbaru. Treat yourself to a body scrub, Ayurvedic treatments, or a massage at Club Arena Spa, the onsite spa. At the 3 on-site restaurants, enjoy lunch, dinner, Asian cuisine, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 bars and a gym.
Additional perks include:
  • 2 outdoor pools and a children's pool, with a swim-up bar
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a ballroom, and wedding services
  • A banquet hall, 1 meeting room, and tour/ticket assistance
Room features
All 200 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and hair dryers
  • 32-inch LCD TVs with satellite channels
  • Daily housekeeping, desks, and phones

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A swim-up bar

Restaurants on site

  • Asian Barbecue
  • Bellagio Restaurant
  • Enoki Japanese
  • Mezzanine Lounge and Bar

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (79 inch wide door)

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 300000 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Jatra
Grand Jatra Hotel
Grand Jatra Hotel Pekanbaru
Grand Jatra Pekanbaru
Hotel Jatra
Jatra Hotel
Jatra Pekanbaru Pekanbaru
Grand Jatra Hotel Pekanbaru Hotel
Grand Jatra Hotel Pekanbaru Pekanbaru
Grand Jatra Hotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

Does Grand Jatra Hotel Pekanbaru have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Grand Jatra Hotel Pekanbaru pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Jatra Hotel Pekanbaru?

Self parking is free at this property.

What time is check-in at Grand Jatra Hotel Pekanbaru?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Grand Jatra Hotel Pekanbaru?

Check-out is at noon.

Does Grand Jatra Hotel Pekanbaru provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 300000 per vehicle applies.

Where is Grand Jatra Hotel Pekanbaru located?

This family-friendly Pekanbaru hotel is located near the airport, within a 15-minute walk of Pekan Baru Mall and Great Mosque of An-Nur. Ciputra Seraya Mall and Riau University are also within 3 mi (5 km).

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Grand Jatra Hotel Pekanbaru Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 48 reviews
Rating 8 - Good. 19 out of 48 reviews
Rating 6 - Okay. 9 out of 48 reviews
Rating 4 - Poor. 5 out of 48 reviews
Rating 2 - Terrible. 3 out of 48 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lili

Stayed 3 nights in Feb 2024

2/10 Terrible

DENI

Stayed 2 nights in Dec 2023

4/10 Poor

Chang Ming, Carey

Liked: Staff & service
Disliked: Property conditions & facilities
My toilet was flooded with water. Drainage was stuck
Stayed 4 nights in Sep 2022

6/10 Okay

Franky

Stayed 1 night in Sep 2022

4/10 Poor

Mario

Disliked: Staff & service, amenities, property conditions & facilities
Personal nicht motiviert. speisen nach der Bestellung ca. eine Stunde Wartezeit!!!
Stayed 1 night in Jul 2022

6/10 Okay

Stephen

Stayed 7 nights in Sep 2021

6/10 Okay

Sang shop

Disliked: Cleanliness

그냥 로컬호텔

출장이니까 숙소로 잡았을 뿐입니다
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Zulfa

Stayed 2 nights in Nov 2019

10/10 Excellent

EUN JU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
No issues with it only room service order for a plate of buffalo ribs that was rubbery gamey till i couldn't chew it up that was a failure by the kitchen chef. Front desk was superb and beautiful Ayu was mesmerising and gorgeous throughout.
Stayed 4 nights in Jun 2019

10/10 Excellent

KU MOHD HAZIZAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Room is Ok but need to repair basin because clog evertime using..Overall service is Ok and recommend to my friend.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conveniently located

Hotel is connected to Pekan Baru Mall. Staff are friendly and attentive.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très grand hôtel. Propreté totale, vrai sens du service, personnel présent et souriant. L'anglais n'était pas connu de tous, mais toujours au moins un membre du personnel qui le parlait. Des services liés à l'hôtel était disponibles dans le centre commercial qui le jouxte.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The location is very convenient
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
not prefer this hotel
Stayed 4 nights in Feb 2019

6/10 Okay

Abdul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
- Sebagai hotel berbintang seharuanya tdk mengesankan fasilitas yg sdh usang, spt pintu kmr mandi yg sdh hancur, shower kmr mandi yg sdh hampir tdk berfungsi krn rusak, beberapa titik bekas terbakar rokok. - Di Lobby, hiasan natal terlalu besar jadi kesannya terlalu sumpek dan menjadi sempit krn ruangan kecil tapi aksesorelis besar jadi tdk sebanding secara estetika.
Stayed 2 nights in Dec 2018

8/10 Good

Ho Riyadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Nandprasad, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall stay - I enjoyed

Good and near to amenities.
Stayed 1 night in Aug 2018

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the price and all you need

Good location, next to mall pekanbaru, breakfast was good. Good facilities like gym, swimming pool and restaurants. Rooms are a little bit old fashion and could be upgraded e.g ac could be more efficient. Overall worth the visit and the price was reasonable. I stayed there during end of ramada so 70% of the city was practically closed and had to rely on hotel services which lucky was wide enough
Stayed 1 night in Jun 2018

4/10 Poor

TAN

Liked: Staff & service
Disliked: Cleanliness

Won't be staying here ever again

The bed and towels are stained and the hotel itself is not really well maintained, lucky I brought my own towel, also, the toilet constantly has this urine smell, the tap water is brownish as well and it usually clogs up.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort