Ratings based on 965 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
Hotel is nice. But no halal food available in the restaurant.
Comment from Hotel Management
Apr 19, 2024 by Itziar, Hotel Management
Dear Mukhiddin,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel
by A verified traveler
Posted Apr 16, 2024 on Expedia
by A verified traveler
Posted Apr 16, 2024 on Expedia
Great hotel with free shuttles to disney running all day. The bar is expensive and the food choice isn't great so we just ate out instead.
Comment from Hotel Management
Apr 16, 2024 by Dream Castle Hotel, Hotel Management
Dear, RebeccaThank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely, Dream Castle Hotel
by A verified traveler from Miami
Posted Apr 14, 2024 on Expedia
The room release broken not able to make calls for room service or the front desk, the bathtub was not adequate for 3 seniors to bath it was too high and unsafe especially when the shower door switch’s so the water coming out of the shower head spills to the floor and one can fall trying to get out of the tub that’s too high. Complaint was made to have our refund to move to another Disney property and Pamela and Emma in the front desk were not cooperative. No courtesy shuttle to the airport guest have to pay $24 euro per person it should be an amenity by Disney because taxi is an average of $105 each way into Paris every expensive. Breakfast is not really free when dinner price is $35 pp. at the end the breakfast is charge on the expensive dinner price.
The lobby bar area to buy water bottles or soda close at 11pm. No ice casino ice buckets in the room and no soap!!!! No soap bar to wash your face etc. No extra towels even thou I asked the house keeping crew.
Comment from Hotel Management
Apr 14, 2024 by Reception team., Hotel Management
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Best regards,Livie.
by A verified traveler
Posted Apr 12, 2024 on Expedia
Lovely clean, convenient for DLP. Swimming pool is lovely although changing facilities limited. Hotel provides towels. Breakfast has a variety of offerings but gets quite busy. The buffet restaurant on an evening was excellent and good value compared to bar prices or Disney meals/buffets.
Comment from Hotel Management
Apr 14, 2024 by Reception team., Hotel Management
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.
by A verified traveler
Posted Apr 12, 2024 on Expedia
Beautiful hotel. Very welcoming and friendly staff. Great shuttle bus service to and from disneyland Paris. Comfortable beds and good sized room. Would definite book again.
Comment from Hotel Management
Apr 14, 2024 by Reception team., Hotel Management
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.
by A verified traveler
Posted Apr 11, 2024 on Expedia
All around great experience
Comment from Hotel Management
Apr 14, 2024 by Reception team., Hotel Management
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.
by A verified traveler
Posted Apr 9, 2024 on Expedia
very impressed,
Comment from Hotel Management
Apr 14, 2024 by Reception team., Hotel Management
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.
by A verified traveler
Posted Apr 9, 2024 on Expedia
Fantastic hotel. We were very pleased with our stay and would come back here again!
Comment from Hotel Management
Apr 14, 2024 by Reception team., Hotel Management
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.
by A verified traveler
Posted Apr 8, 2024 on Expedia
On arrival the hotel is great, lovely reception area and in the Summer i’m sure the outdoor pool area is great. However some not so great areas. The room temperature was so hot and even with the air con on it wasn’t so effective. The indoor pool
was freezing cold so only used it once. The bar area is quite small, so each time we went down there was nowhere to sit as some groups had taken all chairs so just tables left. Breakfast was chaotic each morning. Food running out, used dishes piled high on used tables and staff having to move
people between restaurants. Don’t know why they were not just cleaning away dirty plates to make new clear tables?! The worst thing was whoever was responsible for moving glasses/bottles from rooms. On arrival there was a vodka bottle (with vodka in on it) and used glasses/beer bottles in the corridor. Still there 3 days later after it was moved to end of corridor. This is glass and alcohol in a family hotel with kids coming up and down the corridor. The attention to detail on service leave a a lot to be desired which is a shame as the hotel is good value, close to Disney and is a nice one if it had better service.
Comment from Hotel Management
Apr 8, 2024 by Itziar, Hotel Management
Dear Darren,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.Sincerely,The Dream Castle Hotel