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Shangri-La Paris

5.0 star property
Luxury palace with 2 restaurants and a full-service spa

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Photo gallery for Shangri-La Paris

Exterior
Indoor pool, sun loungers
Duplex Eiffel View Suite 1 King | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Indoor pool, sun loungers
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Terrace Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Terrace Room, 1 King Bed

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Terrace Suite, 1 King Bed

Terrace Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Terrace Suite, 1 King Bed

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • City view
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex (Suite)

Duplex (Suite) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Duplex (Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Eiffel View Room, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Eiffel View Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Duplex Eiffel View Suite 1 King

Duplex Eiffel View Suite 1 King | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Duplex Eiffel View Suite 1 King

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Egyptian cotton linens
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Duplex Terrace Eiffel view suite

Duplex Terrace Eiffel view suite | View from room

Duplex Terrace Eiffel view suite

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • City view
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (La Suite Gustave Eiffel)

Suite, 1 King Bed (La Suite Gustave Eiffel) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed (La Suite Gustave Eiffel)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • City view
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Eiffel View Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Eiffel View Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Terrace Eiffel view room king bed

Terrace Eiffel view room king bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Terrace Eiffel view room king bed

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Paris View, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite Paris View, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Egyptian cotton linens
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

The Peninsula Paris

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  • Pet friendly
  • Free WiFi
9.8 out of 10, Exceptional, 347 reviews
The Peninsula Paris

About the neighborhood

Map
10 Avenue d'Iena, Paris, Paris, 75116

What's nearby

  • Place du Trocadéro - 4 min walk - 0.3 miles
  • Eiffel Tower - 11 min walk - 0.6 miles
  • Champs-Élysées - 13 min walk - 0.7 miles
  • Arc de Triomphe - 15 min walk - 0.8 miles
  • Louvre Museum - 8 min drive - 2.2 miles

Getting around

  • Iena Station - 2 min walk
  • Boulainvilliers Station - 5 min drive
  • Paris Charles de Gaulle Airport (CDG) - 41 min drive

Restaurants

  • ‪Bambini Paris - ‬5 min walk
  • ‪Monsieur Bleu - ‬5 min walk
  • ‪Le New York - ‬4 min walk
  • ‪Le Shang Palace - ‬1 min walk
  • ‪La Cantine Russe - ‬6 min walk

About this property

Shangri-La Paris

Luxury boutique palace near Eiffel Tower
Located close to Arc de Triomphe and Champs-Élysées, Shangri-La Paris provides a terrace, a coffee shop/cafe, and a garden. Indulge in a body scrub, a body treatment, and aromatherapy at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Yoga classes and fitness classes are offered at the gym; Shangri-La Paris also has dry cleaning/laundry services, a fireplace in the lobby, and a bar. In addition to a 24-hour business center and a steam room, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • Express check-in, supervised childcare (surcharge), and a 24-hour front desk
  • A ballroom, a front-desk safe, and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All 100 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with rainfall showers and deep soaking tubs
  • 43-inch HDTVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

Shangri-La Paris is listed in the 2011 Condé Nast Traveler Hot List.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (EUR 55 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 62 for adults and EUR 62 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 9,149 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Up to 22 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 15.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 62 for adults and EUR 62 for children
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 55 per night
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Shangri-La Paris
Paris Hotel Shangri-La
Paris Shangri-La
Paris Shangri-La Hotel
Shangri-La Hotel Paris
Shangri-La Paris
Shangri-La Paris Hotel
Shangri-La Hotel
Shangri-La Paris Paris
Shangri La Hotel Paris
Shangri-La Paris Palace
Shangri-La Paris Palace Paris

Frequently asked questions

Does Shangri-La Paris have a pool?

Yes, this property has an indoor pool.

Is Shangri-La Paris pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Shangri-La Paris?

Valet parking is available for EUR 55 per night.

What time is check-in at Shangri-La Paris?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Paris?

Check-out is at noon.

Does Shangri-La Paris provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per vehicle applies.

Where is Shangri-La Paris located?

This family-friendly Paris palace is located in the historical district, within a 10-minute walk of Place du Trocadéro and Eiffel Tower. Champs-Élysées and Champ de Mars are also within 15 minutes. Iena Station is only a 2-minute walk and Boissiere Station is 6 minutes.

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Shangri-La Paris Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 266 out of 318 reviews
Rating 8 - Good. 26 out of 318 reviews
Rating 6 - Okay. 10 out of 318 reviews
Rating 4 - Poor. 7 out of 318 reviews
Rating 2 - Terrible. 9 out of 318 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 6 nights in Mar 2025

10/10 Excellent

harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri la is a little piece of heaven, by far the greatest staff I have ever come across, the place is spectacular, the amenities are perfect and 5 star, and the staff, every person from the time you arrive to the time you leave are better than a 5 star they would be the first 10 star rating!! in all my travels they have the finest and best staff in the world!!! The food is amazing as well, the place is so great you don’t want to leave the premises!!
Stayed 5 nights in Apr 2025

10/10 Excellent

MIRTHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service
Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing attentive staff who anticipated and offered items without even asking which was a delight.
Stayed 2 nights in Jan 2025

6/10 Okay

Sundas

Liked: Cleanliness, property conditions & facilities
Much better hotels in the same price range. Location is not so great and so are the amenities . Hotel staff is nice but overall very average experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in one place.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property a few times. Always outstanding!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Excellent location! The staff is the best, we loved each of them!
Stayed 2 nights in Jul 2024

10/10 Excellent

Muhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luisa front desk

The best thing I want to say about my stay is the front desk the girl her name (Luisa) she is so professional and very welcoming we really appreciate her hospitality and service.
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the most pleasant stay I’ve had In a hotel. Staff was wonderful and did everything they could to make my stay amazing. I felt truly special from moment one.
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the view from our room was fantastic.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jaime Alejandro Rodríguez

Liked: Cleanliness, staff & service, property conditions & facilities
The best personal and concierge
Stayed 1 night in Jun 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true classic 5-star experience in a historic hotel. Everything worked as it should. Loved our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well located . Rooms are clean and inviting . The staff was courteous , nice and very attentive.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the Eiffel Tower and Arc de Triomphe. The hotel was beautiful and the staff were all very friendly and accommodating. The view of the Eiffel Tower from the room was incredible.
Stayed 3 nights in Nov 2023

10/10 Excellent

Neda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so beautiful inside, they have a nice garden with view of Eiffel Tower. The rooms are so clean and spacious. Staff are amazing, specially concierge. The only thing we didn’t like at this amazing hotel was the food and service at the Shange Palace restaurant, food is decent and service is not great. Everything else was amazing and we would definitely going back. If you are looking for a luxury hotel with great service and location this is the one. Also, pool is great too with the view of Eiffel Tower.
Stayed 3 nights in Jun 2024

10/10 Excellent

Lonny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, Alice was attentive and gracious
Stayed 4 nights in May 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic weekend

Outstanding. Exceptional. Perfect.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent stay. Highly recommend the Airport/customs service they offer, saved 1hr+ at least. Highly recommend the private car service as well. Stayed in the “Eiffel Tower terrace view room”. The room + terrace were large and the view was amazing.
Stayed 3 nights in Dec 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top! The suite with de balcony is amazing
Stayed 5 nights in Jul 2022

10/10 Excellent

Naeem

Liked: Cleanliness, staff & service
HANDS down one of the best hotels with amazing services i stayed at. Concierge best team!! They handled all restaurant booking to car transportation! We came unprepared but they planned it for us and reserved the ticket .Always available all day! Overall each staff was friendly! The hotel was also very clean and close to eiffel tower! High recommend staying here! I will definitely be back!
Stayed 4 nights in Jun 2023

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EPIC!! We have stayed at plenty of 5 star hotels in Paris and other cities and this really was beyond 5 star hotel experience. From the reception area, to the guest relations staff who walk you into your room, to the amazing concierge, you will feel like royalty. The rooms were impeccably decorated with no details forgotten. We also appreciate how quiet the rooms were given how well situated the hotel was. Special mention again to the Concierge staff who were so efficient and attentive with all our request and would follow up on every single reservation we had. This hotel deserves 10 stars!!

10/10 Excellent

Arindam

Liked: Cleanliness, staff & service, property conditions & facilities
*The Best* and 5-Star for *Duty Manager Julien* and *Front Desk Supervisor Zhiwei* In summary - we have toured 7 Big Cities, 5 Countries and stayed in many top end luxury hotels and without hesitation Julien Zhiwei and Shangri La Paris was the was *one of the amazing experiences we had* in this special trip. From Check-In to Check-Out it was dream experience come true. Julien and his team made sure each & every details is well taken care of. Room was top notch. Food was excellent. Service was above & beyond. View one of the best Above all We have stayed in other Shangri-La but Shangri-La Paris was top notch and Julien hands down *the best* duty manager and his team Zhiwei also was equally awesome. Huge strong recommendation and must stay when visiting Paris
Stayed 2 nights in Jun 2023

2/10 Terrible

Yoko

Disliked: Staff & service, property conditions & facilities
It’s terrible experience at such a 5 star hotel. We stayed for 2 nights but the 2nd nights evening totally water for the bathroom was shut down due to the property problem. We couldn’t take a shower and even flush the toilet. The hotel knew the problem earlier but they just deliver a letter to the room “no water for the maintenance from midnight to 5 am” then, they continued to shut down the water afterword since they couldn’t repair. The smell was terrible too. They didn’t offer to change the hotel under the illegal conditions before that’s happened. Can you imagine no water at the hotel? They shouldn’t operate while maintenance. I want they refund for the night.
Stayed 2 nights in Oct 2022

2/10 Terrible

Katrina

Disliked: Staff & service, amenities, property conditions & facilities
We were very unhappy with our stay. The hotel is not worth the price. The spa is not impressive with small steam rooms that are too cold and do not have enough steam. The concierge is out of sync with their colleagues and would double book or fail to book restaurant reservations without giving us notice. The initial man that checked me in was not very welcoming and did not give us a tour of the hotel or offered us any accommodations to make us comfortable while our room was ready. The staff was rude to us when we tried to sit in the garden restaurant patio with the view of the Eiffel Tower to watch it light up one last time before our trip ended. The room service was unacceptable and way overpriced for the quality. I simply ordered ginger tea with lemon and they could not get it right even after the second time. We did not know there was a converter hidden in a desk drawer as no one informed us. We even asked the concierge, I believe it was James for a mustache, why there are no working outlets in the room to plug in my curling iron. He said it should be the same converter we used in Italy and never mentioned the alternative one so I never got to style my hair this entire trip. Cleaning services were also not up to our standards - they would leave used coffee cups and empty pods in the room instead of cleaning it up and never replaced the coffee pods. This hotel was NOT a 5-star hotel by our standards. This does not compare to other 5-star hotels that are much cheaper.
Stayed 3 nights in Oct 2022