I was hoping you could help me with this one. I stayed at this Mercure and on the first night I stayed there someone broke into my room and stole 1000 Euros and my laptop while I was out.
On the next morning the hotel was everything but helpful and is still making a lot of trouble to show me the footage or show some consideration. I had to move hotels to feel safer and they can't even give me a report after I left. I believe they're stalling me to make this go away. Actually I heard that it wasn’t the first time this happened and it's clear they don’t have any control of who goes in the hotel whatsoever.
I was hoping I could be refunded but they don't even care :(
I don’t think I was ever this upset about a hotel before.