While the staff was very nice, the stay itself was not great.
When we arrived to our room, there was a strong sewage smell. We spoke to reception and asked for another room, but they were fully booked up.
They checked the room, and said it was due to a problem in the shower. They poured something down the drain to help, but said that they wouldn’t be able to properly fix it while we were there. Since there were no other rooms available, we had no choice but to stay there for our two night trip, suffering the smell with our small baby.
There were obvious signs of past water damage / past leaks. Stains on the shower ceiling, on the bottom corner of the closet, and a massive floorboard section that was warped and rotten.
The room should not be in service until they sort the issue.
We were disappointed to only be offered a complimentary drink and nothing else. Don’t think the receptionist had that power, and again, the staff was very nice, but a partial refund was warranted given the condition of the room.