DO NOT STAY AT THIS HOTEL!
Our family experienced one of the most traumatic events of our lives while staying here.
When we returned to our locked hotel room after being away for only a few hours, we discovered that it had been accessed without any signs of forced entry. Our locked suitcases had been opened, and more than $150,000 USD in personal property—including luxury handbags, high-value jewelry, cash, wallets, credit cards, and identification—was missing.
What makes this even more alarming is that the day before the theft, someone entered our room despite our “Do Not Disturb” sign being displayed and despite our request that no housekeeping or staff enter our room. We repeatedly asked hotel management why someone entered our room and how access was obtained, but we have not received clear answers.
French police and forensic investigators spent hours processing our room, collecting fingerprints and evidence. An official criminal investigation is now underway.
A hotel’s most basic responsibility is to provide a safe and secure environment for its guests. Based on our experience, we have serious concerns about the hotel’s security, transparency, and handling of this incident.
We are sharing our experience so other travelers can make an informed decision before trusting this hotel with their safety and valuables.