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Casa Serena Paris Hôtel

Property class: 3

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Photo gallery for Casa Serena Paris Hôtel

A reception desk with a digital check-in kiosk and a sign indicating the direction to the Paris Hostel. - Casa Serena Paris Hôtel (Paris)
A door with a metallic handle and a keyhole, adjacent to a wall with a patterned wallpaper. - Casa Serena Paris Hôtel (Paris)
A hallway with patterned wallpaper and a wooden floor, leading to a door. - Casa Serena Paris Hôtel (Paris)
A bathroom with a shower, toilet, and sink. - Casa Serena Paris Hôtel (Paris)
A hotel room with a wooden headboard, a bedside lamp, and a white bedspread. - Casa Serena Paris Hôtel (Paris)
Close to Canal Saint-Martin, Casa Serena Paris Hôtel provides amenities like a garden. Guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

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Room options

View all photos for Double/Twin room

A compact hotel room with a kitchenette, a bed, a desk, and a chair.

Double/Twin room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Chambre Classique

A compact hotel room with a kitchenette, a bed, a desk, and a chair.

Chambre Classique

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in 19th Arrondissement, a neighborhood in Paris, Casa Serena Paris Hôtel is near a metro station. Palais Garnier and Louvre Museum are cultural highlights, and travelers looking to shop may want to visit Champs-Élysées and Galeries Lafayette. Luxembourg Gardens and Tuileries Garden are not to be missed. Visit our Paris travel guide
Map
188 Rue De Crimee, Paris, Paris, 75019

What's nearby

  • A river with a green bridge, people sitting on the riverbank, and buildings in the background.
    Canal Saint-Martin
    4 min walk - 0.3 miles
  • A large spherical building with a reflective surface, surrounded by a plaza and a water channel.
    Parc de la Villette
    9 min walk - 0.5 miles
  • A large spherical building with a reflective surface, surrounded by a plaza and a water channel.
    City of Science and Industry
    15 min walk - 0.8 miles
  • A classical pavilion with columns and a dome, surrounded by steps and graffiti.
    Parc des Buttes Chaumont
    15 min walk - 0.8 miles
  • A cityscape with a tall building, several large industrial tanks, and a clear blue sky.
    Zenith de Paris
    19 min walk - 1.0 mile

Getting around

  • Crimee Station
    2 min walk
  • Pantin Station
    3 min drive
  • Paris Orly Airport (ORY)
    36 min drive

Restaurants

  • Le Dragon Wok
    3 min walk
  • Chamroeun Crimée
    1 min walk
  • McDonald's
    2 min walk
  • Le Cadre Noir
    2 min walk
  • Briquet
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Microwave on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.53 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Casa Serena Paris Hôtel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Casa Serena Paris Hôtel doesn't offer parking.

What time is check-in at Casa Serena Paris Hôtel?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Casa Serena Paris Hôtel?

Check-out is at noon.

Where is Casa Serena Paris Hôtel located?

Located in 19th Arrondissement, this hotel is 0.3 mi (0.5 km) from Canal Saint-Martin and within 3 mi (5 km) of Palais Garnier and Stade de France. Louvre Museum and Galeries Lafayette are also within 3 mi (5 km). Crimee Station is only a 2-minute walk and Riquet Station is 6 minutes.

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Reviews

Casa Serena Paris Hôtel Reviews

7.4

Good

7.8

Cleanliness

7.6

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 63 out of 290 reviews
Rating 8 - Good. 129 out of 290 reviews
Rating 6 - Okay. 49 out of 290 reviews
Rating 4 - Poor. 30 out of 290 reviews
Rating 2 - Terrible. 19 out of 290 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

It was a good experience. Rooms were very clean and comfortable. They cleaned and tidy up the room everyday. 24/7 receiption and help desk. Good for short stay and very near to Crimme Metro station. For breakfast, not too many items are there. But you Will get good coffee and some croissants.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The support in the front desk of Victoria was Excellent
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly cannot understand how this property had the ratings that it did. Does not measure up to similar rated hotels with Orbitz I have booked in the past
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Amenities
Room was rather small and was very noisy staff were not very helpful and area wasn’t very nice. Breakfast was very basic. Would not stay again
Stayed 3 nights in Oct 2023
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Need whole hotel refurbise no freez no phone in rooms rary dirty carpet only tea n crossont in breakfast
Stayed 4 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast coud be better. The service was not good. Food not enough for all customers.
Verified review

4/10 Poor

Disliked: Cleanliness
No towel racks, no hangers, lack of closet space, no wash clothes were available, floor was not swept anytime during the week. No sheet below the conforter. TV on wall was a 24" monitor. Toilet was in a small room there one bumped head on door knob when doing "paperwork". Staff was mostly pleasant and helpful. A good hotel for young travelers who didn't know what a full service hotel should offer. No microwave, no refrigerator, no tissues. toliet paper dispenser (big roll) sounded like a cow bell when being used. Very near the Metro so could get on a train to anywhere easily.
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
My partner and I stayed 3 nights during the weekday. The front desk us not 24/7 as advertised and very limited hours, no front desk 10pm to 1pm. There are kios machine to check in but it is not a safe hotel. Our first night we noticed no bolt on door, first time i have seen this in all my years of travel and someone used a key card to get in our room at 4am then return 6 hours later but we barricaded the door by this point. There was no one to call so we had to wait until 1pm and front desk resetted our key card and said theyd check camera but assure us we were safe and later said they could not tell who the guy was or how he got access to our room, we were not happy with our stay. This sour our trip and carried our valuables on us at all times. Do not recommend. Buy a door lock if you decide to stay here but id find another hotel instead.
Stayed 3 nights in Oct 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities
To put it politely, it urgently needs a complete renovation- it’s run down, tired, with exposed/ unfinished work that makes it look like a construction site in places, and whilst the bedding and the carpets in the room were clean, the room itself had years of accumulated dirt that, at the very least, needs a good, deep clean. The A/C was not working half the times, I had a very warm room on the fifth floor and had to go down both nights to switch it on, I could not adjust it myself from the room’s control, and the second night there were some weird noises from (I presume) the general AC system of the hotel. As for breakfast, the “buffet” consisted of tea, coffee, orange juice, a few plain croissants, a few baguettes and two jam jars and butter. That’s it. Overall below-par and not what I was expecting, and it definitely didn’t reflect the price I paid for it.
Stayed 2 nights in Jun 2023
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioning in my room did not work and the temperature in Paris was 39 degrees. I was promised that something would be done on the first night but nothing was done. They only offered me a fan on the second night. The hotel manager refused to talk to me when the junior receptionist called him. They only changed my room on the third night and I was not offered a refund as the receptionist was not authorised to make a refund. The manager was on holiday and I demanded that he should call me when he returns.
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Des travaux sont en cours , et il y a enormement de bruits très désagréables le soir et la nuit , il y a des bips en continu , et aucun draps a été changé pendant ces 3 nuits et aucune recharge café a été remplacée ni aucun verre ni quoi que ce soit , le ménage est donc quasiment inexistant pour un séjour long , et la Climatisation est très faible et malheureusement en cette période de canicule ç etsit très dur de trouver le sommeil. Malheureusement les parties communes ( la cuisine au -1) etait tout le temps dans un état sale . Et malheureusement le responsable des travaux etait très agressif avec la personne de l Accueil et il avait une expression faciale tout le temps agressive , ç etait très désagréable de le croiser , il parlait très fort a tout le monde et de façons menaçante.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Hôtel en travaux Réception ouverte de 13h 22h
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Chambre petite et triste .aucun confort, douche horrible avec rideau en nylon ! Serviettes tachées ! Pas adaptées pour un hôtel, de différentes couleurs ! On dirait de récupération ! WC séparé sans lavabo , porte sale qui claque fort et reveille tout l’étage la nuit !! Machine à café ok mais pas de tasses pas de capsules de café , ni sucre ni cuillères, ni verres pour l’eau …. Les photos sur le site ne correspondant pas à la réalité surtout la douche ( pour nous c’est la chambre 21) … c’était une expérience très désagréable pour nous.Hotel à éviter !
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Horrible. Je ne suis restée que la première nuit pas la deuxième je n’ai pas eu la force. Le seul point positif est le monsieur de l’accueil qui est très gentil.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention il n’y a pas de petit déjeuner sur place et les demandes ne sont pas respectées
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

CAUCHEMARD

Je n'ai pas pu dormir, les clients de la chambre 45 ont fait beaucoup de bruit à partir de 4H30 du matin. Un client avait oublié sa carte d'accès il crié OPEN THE DOR, ouvre la porte... et personne ne voulait lui ouvrir. La plaisanterie a durée une bonne demi-heure et comme il n'y avait personne à l’accueil, personne n'a pu intervenir.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Photos trompeuses

Difficile de trouver l'hotel car le nom n'est pas affiché sur la devanture (par peur des avis négatifs ?) ! Il y a 3 noms d'hôtels differents, et cet hôtel fait étalement auberge de jeunesse. J'avais réservé un séjour avec petit dejeuner buffet inclus mais attention ! L'hôtel ne sert plus de petit déjeuners ! Les parties communes sont en mauvais état, loin des photos proposées sur le site ! Je ne conseille pas cet hôtel.
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Ten eerste de naam van het hotel klopt niet met de naam wat je boekt. Daarnaast schimmel in de slaapkamer en badkamer, ook zaten er gaten in de muur van de slaapkamer. In de gang lag overal rotzooi, alsof het hotel midden in een verbouwing zou zitten. Het ontbijt bestond uit een croissantje en stukje stokbrood en een pot jam, koffiezetapparaat werkte niet.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Hotel simples, no entanto bem localizado, com banho e cama de bastante qualidade e equipe atenciosa.
Stayed 4 nights in Sep 2024
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación tenia olor a humedad, poco aseo en las zonas comunes, olores muy desagradables en el ascensor, alfombra sucia en la habitacion, baño sucio, pocos alumentos par el desayuno, no lo recomendaría.
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Besviken

Hotellet rummet mycket mindre en vadsom visas på bilder . jag har betalat för frukos men har ej fått något ej rena hndukar ej rent i badrum
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Wir hatten einen angenehmen Aufenthalt und würden dieses Hotel weiterempfehlen. Guter Ausgangspunkt für Touren. Wenig touristisches Umfeld, was uns gut gefallen hat.
Stayed 4 nights in Oct 2023
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel con la classica moquettes degli anni 70s super vecchia e sporca, per giustificarsi c era un cartello con comunicazione di imminenti lavori di ripristino, peccato che il foglio incorniciato fosse ingiallito, presente lì sicuramente da almeno dieci anni, la stanza nn male , ma pulizia scarsa, noi per tre giorni abbiamo dovuto usare a testa solo un asciugamano per tutto, compresa doccia, perché nn li cambiavano, aria condizionata non potevi ne spegnerla ne modificare temperatura, dovevi scendere giù e comunicare, risultato alzati congelati e indolenziti, basterebbe davvero poco, non c'è interesse nel far stare decentemente i clienti
Verified review

6/10 Okay

Liked: Staff & service
Positiv: Frühstück, Fahrstuhl, stabiles WLAN, sehr bemühtes freundliches Personal, gute Dusche und Klimaanlage (man muss wissen, dass sie nur zentral von der Rezeption beeinflusst werden kann). Toll auch das supersympathische indische Restaurant gleich nebenan und der leckere Bäcker samt Metro-Eingang gleich um die Ecke. Negativ: Der insgesamt abgewohnte und renovierungsbedürftige Zustand des Hotels, das für drei Personen doch sehr kleine Zimmer, teils defekte Lampen am Bett. Keine gute Gegend.
Stayed 6 nights in Aug 2023