As Americans used to Disney World, our expectations may have been high—but this resort didn’t deliver the Disney magic we hoped for.
Signage from the train station was poor, though luggage storage was smooth. When we arrived before the 3 p.m. check-in, staff told us all rooms are ready at the same time, but we never received a notification. Later, another staff member said the app isn’t used for check-in at all, which was confusing since we had completed online pre-check-in.
The hotel’s Starbucks was closed for renovations, and no alternative coffee options were provided—not what we expect from Disney. Dining is also limited unless you purchase the buffet.
The shuttle buses were great, but the rooms felt even smaller than Disney’s All-Star Resorts. We had water bottles in the room on arrival, but they weren’t replaced despite being told they would be. The playground was locked with no explanation.
Overall, we wouldn’t stay here again. It lacked the service and magic we associate with Disney.
