- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
When it comes to Disney, there is a high expectation for the cast members to provide a magical experience to all of their guests. This was so far from our experience I couldn’t even enjoy the parks. My wife and I were celebrating our anniversary and when we asked the cast member at reception if they had any anniversary pins, her reply was “no, this isn’t Disney World.” Yes.... we are WELL aware. Snarky responses, slow service, inability to go out of their way at all to make our trip special (or even simply pleasant), it was a very disappointing trip. We are huge Disney people and have stayed on property at all the Disney parks globally (except Shanghai), and this was by far the worst experience. To keep it simple, it’s not worth the money. You’re paying a Disney premium to stay at a 3 star hotel with 2 star service. If your only wish is to stay close to the park, then you can’t do better, location wise, but don’t expect Disney service or anything special.