Unfortunately, our stay did not meet our expectations.
Upon arrival, the room was not properly cleaned. We found uncleanness in the kitchen, the bed linens did not appear clean, and the kitchen counter was dirty. We had to contact housekeeping and request additional cleaning.
The refrigerator was also extremely noisy. We reported the issue, and a technician inspected it, but we were told the noise was normal and no action was taken. W could not sleep during nights!
During our 12-day stay, we noticed there were no cups or mugs available for tea or hot drinks. After requesting them, staff entered the room to check whether cups were already present and eventually provided two dirty glasses that appeared to have been previously used!!
The housekeeping manager was not particularly helpful and did not handle our concerns professionally. In contrast, the front desk staff were always polite, friendly, and helpful.
We were also disappointed that the kitchen equipment was incomplete and insufficient. In addition, room cleaning was provided only once every four days, which was inadequate for a longer stay and caused the room to become quite dirty between cleanings.
Overall, the cleanliness issues, poor housekeeping service, incomplete kitchen facilities, and lack of response to reported problems negatively affected our experience.