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Novotel Lugano Paradiso

4.5 star property
Luxury hotel with a fitness center and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for Novotel Lugano Paradiso

Exterior
Bar (on property)
Superior Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Reception
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Pool
  • Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Pillow menu
Sofa bed - double
Blackout drapes/curtains
  • 25.0 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed with Sofa bed

Executive Room, 1 Double Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Executive Room, 1 Double Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Pillow menu
Sofa bed - double
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Pillow menu
Sofa bed - double
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed, Non Smoking

Superior Room, 1 Double Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 26.4 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Premium bedding
Blackout drapes/curtains
Sofa bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Accessible, Non Smoking

Superior Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Premium bedding
Blackout drapes/curtains
Sofa bed
  • Sleeps 4
  • 1 Queen Bed

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About the neighborhood

Map
Viale San Salvatore 11, Paradiso, TI, 6900

What's nearby

  • Via Nassa - 14 min walk - 0.8 miles
  • LAC Lugano Arte e Cultura - 14 min walk - 0.8 miles
  • Palazzo dei Congressi - 3 min drive - 1.3 miles
  • Lungolago - 3 min drive - 1.6 miles
  • Lake Lugano - 4 min drive - 2.4 miles

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 6 min drive
  • Lugano (LUG-Agno) - 16 min drive

Restaurants

  • ‪I Due Sud - ‬5 min walk
  • ‪OK-Bar - ‬8 min walk
  • ‪Ristorante Pizzeria Tivoli - ‬3 min walk
  • ‪Ristorante Beirut - ‬2 min walk
  • ‪La Piazzetta - ‬6 min walk

About this property

Novotel Lugano Paradiso

Luxury family-friendly hotel near LAC Lugano Arte e Cultura
Located close to Via Nassa and Monte San Salvatore, Novotel Lugano Paradiso provides a poolside bar, a terrace, and shopping on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Other perks include:
  • A seasonal outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, a computer station, and an elevator
  • Outdoor furniture, free newspapers, and a foosball table
Room features
All 96 rooms offer comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 32-inch HDTVs with cable channels
  • Wardrobes/closets, separate sitting areas, and highchairs

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (CHF 23 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Foosball table
  • Games
  • Gym
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Table tennis

Family friendly

  • Children's pool
  • High chair
  • In-room sofa bed
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: CHF 50
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night
  • Destination fee: CHF 1.70 per person, per night. This fee does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 23 per night (in/out privileges)
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector

We should mention

The seasonal pool will be open from May 24 to September 30
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Novotel Hotel Lugano Paradiso
Novotel Lugano Paradiso
Novotel Paradiso Lugano
Novotel Lugano Paradiso Hotel
Novotel Lugano Paradiso Hotel
Novotel Lugano Paradiso Paradiso
Novotel Lugano Paradiso Hotel Paradiso

Frequently asked questions

Does Novotel Lugano Paradiso have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Novotel Lugano Paradiso pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Lugano Paradiso?

Self parking is available for CHF 23 per night.

What time is check-in at Novotel Lugano Paradiso?

Check-in begins at 3:00 PM. Early check-in is available for a fee of CHF 50 (subject to availability).

What time is check-out at Novotel Lugano Paradiso?

Check-out is at noon. Late check-out is available for CHF 50 (subject to availability).

Where is Novotel Lugano Paradiso located?

This family-friendly Paradiso hotel is located near the airport, within a 15-minute walk of LAC Lugano Arte e Cultura and Via Nassa. Lungolago and Palazzo dei Congressi are also within 2 mi (3 km). Lugano-Paradiso is 5 minutes by foot and Lugano Funicular Station is 25 minutes.

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Novotel Lugano Paradiso Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 316 out of 592 reviews
Rating 8 - Good. 214 out of 592 reviews
Rating 6 - Okay. 40 out of 592 reviews
Rating 4 - Poor. 9 out of 592 reviews
Rating 2 - Terrible. 13 out of 592 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natália Dafne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall, with nice staff and breakfast in an excellent location.
Stayed 2 nights in Apr 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, would stay again for sure
Stayed 1 night in Jun 2024

8/10 Good

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Nice hotel close to the Paradiso station from where we took trains to Italy for the day Neat clean rooms , Breakfast spread was good all 4 days, but no variations to the menu Helpful staff & receptionist
Stayed 3 nights in Sep 2024

8/10 Good

Milind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good
Stayed 2 nights in May 2023

10/10 Excellent

Tytti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relly great stay!

Really great stay! The staff was really friendly and the hotel was modern and clean. Super breakfast!
Stayed 3 nights in Aug 2022

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and restaurant. But breakfast options need improvement. That is the only note. The rest is absolutely perfect!
Stayed 1 night in Jun 2024

10/10 Excellent

Mads Brønden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugano

Great location and very friendly staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for families. Parking a bit expensive…
Stayed 2 nights in Jul 2022

10/10 Excellent

NEIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Modern rooms and easy acess
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Comfortable
Stayed 4 nights in Feb 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Perfect & I love it
Stayed 2 nights in Nov 2022

8/10 Good

Steven

Nice hotel, unhelpful staff.

Very clean and comfortable hotel with great breakfast. But strange that the hotel would run out of coffee for the rooms for 2 of the days I was there. Not just a random Miss but also the same for colleagues at the hotel. Front desk nor the bar they sent us to could help us get coffee. At checkout the staff just laughed and said sorry.
Stayed 3 nights in Jul 2023

2/10 Terrible

Naser

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accor members and vib members hotels

Very bad hotel with extras charge late check out with out warning us very bad check out it’s just few minutes make my day very bad I don’t like steals this way with customers I would like two thanks the man in checked in front desk.
Stayed 2 nights in Apr 2023

6/10 Okay

Katherine

Liked: Cleanliness, property conditions & facilities
This property did not honor my service dog and was very disrespectful and lacked any kind of sympathy all they cared about was getting their fee for the night. The property itself is across the street from construction, very noise and starts very early in the morning. The cleaning staff took it upon themselves to open the window and let the construction dust into the room.
Stayed 3 nights in Jul 2023

8/10 Good

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, clean, with parking and amenities. Well-located, right next to the train that climbs to the top of the mountain. Good options for breakfast, the only complaint is you have to reserve your time slot for breakfast, otherwise, they don't give you a table unless is outside. Staff, some are nice but others are very rude like an old lady at the front desk who complains to every guest checking in on the hotel with an Expedia reservation. She asked why we book through Expedia instead of booking directly to the hotel. They ask you to pay the full amount on the moment you check in. If you need any kind of accommodation they just said that they can't do anything since you book with Expedia. If it hadn't been for Expedia we wouldn't have stayed at that hotel. If it bothers them so much, don't use it to advertise.
Stayed 2 nights in Jul 2022

8/10 Good

Chalang

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gut
Stayed 1 night in May 2025

10/10 Excellent

Seong ok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and comfortable
Stayed 2 nights in May 2025

10/10 Excellent

Leonita

Stayed 1 night in Feb 2025

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2024

10/10 Excellent

Giannina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Cyrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Yaroslava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

ABDULAZIZ

Stayed 7 nights in Aug 2024

10/10 Excellent

van de Loo

Stayed 1 night in Aug 2024