Samantha, our check in person was awesome. Very friendly, great eye contact. The bathroom was the main issue. The mirror had not been cleaned. Had water residue left on it, the sink faucet area was disgusting. I did not inspect the toilet, just used it for what it was there for, but the mirror and faucet was inexcusable to anyone not sight impaired. Cigarette smoke smell in hallway was terrible. The a/c unit going off and on was like an airplane engine. And I am that person who never gives a bad review but what I have stated here is an easy fix, just hire the right cleaning crew and put in new a/c units and restrict cigarette smoking entirely.