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Villas B'alam Ya

3.5 star property

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Photo gallery for Villas B'alam Ya

Family Room | Free minibar, in-room safe, individually decorated - Villas B'alam Ya (Panajachel)
Family Room | Terrace/patio - Villas B'alam Ya (Panajachel)
Apartment, 2 Bedrooms | Living room | 32-inch TV with cable channels - Villas B'alam Ya (Panajachel)
Apartment, 1 Bedroom | View from room - Villas B'alam Ya (Panajachel)
Apartment, 2 Bedrooms | View from room - Villas B'alam Ya (Panajachel)
At Villas B'alam Ya, you can look forward to a grocery/convenience store, a terrace, and a garden. This villa is a great place to bask in the sun with kayaking and rowing. Treat yourself to a massage or other spa services. Free in-room WiFi and dry cleaning/laundry services are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Laundry
  • Outdoor Space
  • Barbecue grill

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Free minibar, in-room safe, individually decorated

Apartment, 1 Bedroom

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Free minibar, in-room safe, individually decorated

Apartment, 2 Bedrooms

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Family Room | Living room | 32-inch TV with cable channels

Family Room

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Panajachel, Villas B'alam Ya is on a lake. The area's natural beauty can be seen at Lake Atitlán and Cerro Tzankujil, while Pintando Santa Catarina Palopó and La Galeria are cultural highlights. Casa Cakchiquel Arts Center and Atitlan Reserve Butterfly Garden are also worth visiting. Discover the area's water adventures with water skiing and parasailing nearby, or enjoy the great outdoors with ecotours. Visit our Panajachel travel guide
View more Villas in Panajachel
Map
Km. 4 Carretera s Sta. Catarina Palopó, Santa Catarina Palopó, Panajachel, Solola, 3001

What's nearby

  • Lake Atitlán
    Lake Atitlán
    2 min walk - 0.1 miles
  • Panajachel Municipal Market
    Panajachel Municipal Market
    10 min drive - 1.8 miles
  • Church of Saint Francis
    Church of Saint Francis
    10 min drive - 1.8 miles
  • Pintando Santa Catarina Palopó
    2 min drive - 1.1 miles
  • Casa Cakchiquel Arts Center
    12 min drive - 2.2 miles

Getting around

  • La Aurora Intl. Airport (GUA)
    179 min drive

Restaurants

  • Restaurante El Cayuco
    5 min drive
  • Atlantis
    4 min drive
  • Restaurante El Atitlan
    5 min drive
  • Crossroads Caffee
    5 min drive
  • Nativo Cafe
    4 min drive

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the villa: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Free crib

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • Free stocked minibar
  • Room service

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 32-inch TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Terrace
  • Yard

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Limited-hour front desk
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance

Location highlights

  • On a lake

Things to do

  • Boat tours
  • Kayaking
  • Rowing/canoeing
  • Yoga classes
  • Ecotours nearby
  • Parasailing nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 4 units
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Is Villas B'alam Ya pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Villas B'alam Ya?

Check-in start time: 3 PM; Check-in end time: 10 PM.

What time is check-out at Villas B'alam Ya?

Check-out is at noon.

Does Villas B'alam Ya provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Villas B'alam Ya located?

Situated in Panajachel, this beach villa is within 1 mi (2 km) of Pintando Santa Catarina Palopó and Lake Atitlán. La Galeria and Casa Cakchiquel Arts Center are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Villas B'alam Ya Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.0

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 41 out of 52 reviews
Rating 8 - Good. 6 out of 52 reviews
Rating 6 - Okay. 4 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

Reviews

Verified

10/10 Excellent

Blanca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hermoso
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une superbe vue pour un calme parfait

Une vue fantastique sur le lac. Accès direct par un ponton. De grandes chambres, parfait. Attention aucun service de restauration disponible sur le site, il faut passer commande et un livreur vous apporte les plats commandés. Pour le petit déjeuner il est préparé et livre le matin à l’heure que vous désirez.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way. The view and accommodations were beyond expectation. I stayed in the Villa Jade and Bambu. Highly recommend either.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE

excelente... de lo mejor
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nisa and Rosa went way out of there way to make us feel comfortable. Rosa comes to your room to make a beautiful breakfast for you while you enjoy your lake view. The property is pristine and all the villas are unique but share a spectacular view.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredibile

Balam ya è un posto incredibile, tutte le ville hanno una vista spettacolare sul lago e dei vulcani, la accoglienza è delle migliori, ottimo servizio, disponibilità eccezionale di Niza e di tutto lo staff. La colazione ottima ci è stata servita nella villa in terrazza da Rosa, all'ora scelta da noi. La villa davvero stupenda. Ottima attenzione al cliente e varia disponibilità di orari e prezzi per tour organizzati nel lago e dintorni. È stato un dispiacere andare via. Assolutamente da ripetere!
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Service provided by the General Manager was excellent. But, there were numerous areas for improvement at the property. Only those that are able to climb and descend dozens of stairs will be able to access the property and this is not previously disclosed. Issues such as clogged shower drains, broken cork screw, broken binoculars, warped door, no blackout curtains, etc., should not occur at a property of this level.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jade is a beautiful cottage style comfy place to stay enjoying a beautiful view laying at the bed or while cooking and having breakfast or simply sipping a good coffee.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect place to stay

Beautiful rooms and grounds with amazing indoor/outdoor living. Location was perfect in that it was close to Panajachel but private and quiet. We walked into town once but then ended up mostly taking tuc tucs (which were cheap) as the road was fairly busy and took about 20-30 minutes. Nisa was a wonderful host and arranged everything for us in a very timely manner (rides to town, massages, kayak, food delivery). The rest of the staff was wonderful too and happy to help us with anything we needed. This was the last 3 nights of a 10 day trip and it was the perfect place to end the stay as we could not have been happier.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location : Natural setting We found peace and tranquility View Staff Hostess : Nisa
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, very peaceful and stunning view
Stayed 2 nights in Dec 2018
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service
Overall our stay at the Villas B’alam Ya was disappointing for the following reasons: The reception office was closed when we checked in. We had to try multiple phone numbers to get in touch with somebody to finally check us in. Upon checking in we were told that the previous occupant had messed up the key but it should still work. It did not work and in fact broke in half. We asked to have the key fixed and returned to us and it never was. We were unable to lock our villa for the entirety of our stay, which was extremely uncomfortable for two women traveling alone. The villas are super understaffed- the property manager is very sweet, but she does everything from reception to guest services and is not always around. Any time we wanted anything we had to ask for it via phone or text message and then wait for a response, which was usually answered late or not at all. When we wanted to leave the villas we needed to order transportation and hope that our request was received. Overall the place was a little run down- linens were stained and musty, windows and doors did not fully meet walls. This was really more of a family camp-like place than a resort. The price we paid for our stay here was double what we paid for a beautiful hotel in Antigua with far better conditions, ammenities and services. I would only recommend staying here for large groups with their own transportation and only if they were able to get a much better price than we paid ($160 per night for a queen bed)
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

Julissa

Luxurious

Amazing property and view!
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
The property itself is absolutely precious. It is right on the water, the villas are great, its very private... exactly what we were looking for. The management, however, was not great, which greatly effects the property itself as well. There are major updates that need to be made, there is never anyone in the reception, and it was nearly impossible to communicate with the hotel before arriving. Once we were there, communication was a little bit better, however, they were still absent. There was no check in where they gave us the information about the property, took our credit card info, etc... we were just shown to our room and left to figure it out. we had to ask other guests about how the property worked. Because they never took our cc info, after leaving we received a text asked for our cc number so they could charge us... As I said, overall, the place is precious, but they need new management and to update.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Ivone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casa muito gostosa, vista maravilhosa

Tomar café da manhã vendo o lago é um privilégio. Para quem quer ficar isolado e tranquilo o hotel é maravilhoso.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful place with great views and service!

Located just outside of bustling Panajachel, these villas provide a peaceful and relaxing respite. We were greeted upon arrival by a porter who took our bags to the villa. Shortly after we were settled in, the property manager stopped by to orient us, provide her contact information, and offer assistance with anything we needed. Throughout our stay, the service was impeccable. Whether it was Nisa calling for food or a tuk tuk, Rosa serving us breakfast, or Victor helping us start up the barbecue, each member of the staff took great care of us in his or her unique and considered way. In addition to amazing views and plenty of amenities, our villa had everything we needed. There was even a "minibar", which offered food and beverages for purchase in a pinch. One pro tip: if you ask ahead of time, the staff will have groceries delivered to your villa, which will save you a trip into town. With that said, being chauffeured around the bumpy, busy streets of Panajachel to pick up groceries was an endlessly fun and memorable experience that I'd highly recommend. If you want to be well taken care of in a peaceful, relatively remote location with great views and the comforts of home, this is the place for you.
Stayed 3 nights in May 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view

It is a lovely property with a fantastic view I don’t have any complaints as such but I will say this ( if you want an honest opinion ) please get screen doors to the deck so we can leave the door open without letting the bugs in or the squirrels
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent Hotel with amazing views!!

If you want to stay with the whole family in Lake Atitlan this is the place!!! Nice staf, beautifuly decorated room. Completely stocked. Just you need to know there is no restaurant on premises but there is s full kitchen, so bring your food and you are done!
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible!!!

Amazing place. Kisa , the manager takes care of everything. Great location. 5 min Tuk Tuk to town. Water taxis pick you up at the hotels dock. No reason to be in busy town.
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Nice and quite experience.
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Las mejores vistas y tranquilad

Excelente el servicio, lugar muy comodo y acogedor, tranquilad al 100 % se puede disfrutar de unas vistas increíbles, 100 recomendado.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views! Located in the side of a hill the hotel is hard to access by car. But the staff make you feel very welcome
Stayed 3 nights in Nov 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect view,

Very luxurious villa.thr view of the lake was spectacular . They All amenities , microwave , stove , toaster . Refriidgerator. Can I’m real handy with a 1 and a half year old.
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Yady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un relax brutal

Excelente estadia, privacidad para compartir en familia, buena vista, habitacion anclada en la ladera de la rivera del lago. Diversion en cayak.
Stayed 1 night in Jun 2017
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little corner of paradise.