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Tzam Poc Resort

3.0 star property
Mediterranean hotel with free breakfast and free valet parking

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Photo gallery for Tzam Poc Resort

Exterior
Lounge
Garden
Superior Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets
Romantic Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Laundry
  • Breakfast included
  • Parking included

Room options

View all photos for Romantic Suite, 1 King Bed, Non Smoking, Lake View

Romantic Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Romantic Suite, 1 King Bed, Non Smoking, Lake View

Highlights

Flat-screen TV
Rainfall showerhead
Private bathroom
Hair dryer
Daily housekeeping
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Highlights

Flat-screen TV
Rainfall showerhead
Private bathroom
Hair dryer
Daily housekeeping
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite, 1 King Bed, Lake View

Premium Suite, 1 King Bed, Lake View | Rollaway beds, bed sheets

Premium Suite, 1 King Bed, Lake View

Highlights

Kitchenette
Flat-screen TV
Rainfall showerhead
Private bathroom
Hair dryer
Daily housekeeping
  • 350 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking, Lake View

Superior Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Superior Suite, 1 King Bed, Non Smoking, Lake View

Highlights

Fireplace
Flat-screen TV
Rainfall showerhead
Private bathroom
Hair dryer
Daily housekeeping
  • 400 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Non Smoking, Lake View

Luxury Room, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Luxury Room, 1 King Bed, Non Smoking, Lake View

Highlights

Flat-screen TV
Rainfall showerhead
Private bathroom
Hair dryer
Daily housekeeping
  • 19 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Highlights

Flat-screen TV
Rainfall showerhead
Private bathroom
Hair dryer
Daily housekeeping
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Via Rural Santa Catarina Km. 6.5, Santa Catarina Palopo, Santa Catarina Palopo, 07010

What's nearby

  • Lake Atitlán - 2 min walk - 0.1 miles
  • Santa Catarina Palopo Church - 16 min walk - 0.9 miles
  • Casa Cakchiquel Arts Center - 7 min drive - 3.1 miles
  • Panajachel Municipal Market - 7 min drive - 3.3 miles
  • Church of Saint Francis - 7 min drive - 3.3 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 134 min drive

Restaurants

  • ‪The Little Spoon - ‬8 min drive
  • ‪Sunset Bar - ‬8 min drive
  • ‪Restaurante El Cayuco - ‬8 min drive
  • ‪Atlantis - ‬7 min drive
  • ‪Circus Bar - ‬7 min drive

About this property

Tzam Poc Resort

Hotel near Lake Atitlán
Consider a stay at Tzam Poc Resort and take advantage of free full breakfast, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a hair salon.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking, valet parking, and extended parking
  • A roundtrip airport shuttle (surcharge), coffee/tea in the lobby, and multilingual staff
  • Tour/ticket assistance and a porter/bellhop
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 46-inch flat-screen TVs with cable channels

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Hot tub
  • Library
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • Built in 1995
  • Designated smoking areas
  • Fireplace in lobby
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 60.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 55 per person
  • Airport shuttle fee per child: USD 45
  • Rollaway bed fee: USD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Tzam Poc Resort Panajachel
Tzam Poc Resort
Tzam Poc Panajachel
Tzam Poc
Tzam Poc Resort Hotel
Tzam Poc Resort Santa Catarina Palopo
Tzam Poc Resort Hotel Santa Catarina Palopo

Frequently asked questions

Does Tzam Poc Resort have a pool?

Yes, this property has an outdoor pool.

Is Tzam Poc Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Tzam Poc Resort?

Self parking and valet parking are free at this property.

What time is check-in at Tzam Poc Resort?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Tzam Poc Resort?

Check-out is at 11:00 AM.

Does Tzam Poc Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 55 per person applies.

Where is Tzam Poc Resort located?

Situated in Santa Catarina Palopo, this hotel is within 1 mi (2 km) of Pintando Santa Catarina Palopó and Lake Atitlán. Santa Catarina Palopo Church is 0.7 mi (1.2 km) away.

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Tzam Poc Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 25 out of 46 reviews
Rating 8 - Good. 13 out of 46 reviews
Rating 6 - Okay. 2 out of 46 reviews
Rating 4 - Poor. 4 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind! Beautiful property. Very helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had this property on my radar for years because i have seenit all over social media. The room was beautiful and clean. The only thing was the water drainage was a little sluggish in the shower and the water pressure was not great. Otherwise, the property was absolutely beautiful especially the money shot of the infinity pool with the Volcanoes in the background. Staff was super friendly and accommodating.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Aug 2022

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privileged location to enjoy stunning views. Relaxed atmosphere and friendly service. Prepare to negotiate plenty of stair. If driving, going up to the parking area can be challenging.

10/10 Excellent

Mardoqueo

Stayed 1 night in Mar 2025

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Fernando Javier

Stayed 1 night in May 2024

10/10 Excellent

Yenifer

Stayed 1 night in May 2024

10/10 Excellent

Hoven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho tiene una vista preciosa
Stayed 2 nights in Nov 2023

10/10 Excellent

ANA L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muchas gracias! Una muy feliz estancia

Extraordinario nivel de servicio y, sin duda, tiene de las mejores vistas del lago de Atitlán. La habitación fue extraordinaria, muy amplia y cómoda, la tuna con vista al lago fue una grata sorpresa!!! El acceso puede ser complicada por la subida y las curvas cerradas para llegar al hotel, pero igual se puede resolver y el personal del hotel está al pendiente en todo momento para subsanar este tema.
Stayed 2 nights in Nov 2023

2/10 Terrible

Rodolfo

Disliked: Cleanliness, property conditions & facilities, room comfort

Pésimo hotel!…

Cuartos con humedad, sucios, llenos de zancudos, arañas y otros insectos, áreas comunes descuidadas y sucias, pésimo hotel
Stayed 2 nights in Sep 2023

2/10 Terrible

Andres

Stayed 1 night in Jan 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
El acceso vehicular es complicado, y no hay señalización al respecto.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.
Stayed 1 night in Nov 2019

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Lo bueno: - Piscina con vista excepcional. - Atención del personal. - Desayuno. Lo malo: - Falta de mantenimiento en habitaciones. - Pocas opciones en el menú. - Precios de comida demasiado altos. - Sobrevalorado.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.
Stayed 3 nights in Aug 2019

8/10 Good

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas vistas al lago
Stayed 2 nights in Aug 2019

8/10 Good

PAOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para relajación, un vista hermosa, desayuno rico etc.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday

It was low season but we got grate service, upgrade, early breakfast, ride to the closest restaurant when their own was closed. It is not walk distance to the town, but it was the calm and nice surroundings that we was looking for.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.
Stayed 4 nights in Feb 2019