Does Hotel Casa Palopó - Relais & Chateaux have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:00 PM.

Is Hotel Casa Palopó - Relais & Chateaux pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Palopó - Relais & Chateaux?

Self parking is free at this property.

What time is check-in at Hotel Casa Palopó - Relais & Chateaux?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

Does Hotel Casa Palopó - Relais & Chateaux provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 400 per vehicle applies.

Where is Hotel Casa Palopó - Relais & Chateaux located?

Situated in the mountains, this luxury hotel is 0.7 mi (1.1 km) from Pintando Santa Catarina Palopó and within 6 mi (10 km) of Church of Saint Francis and Panajachel Municipal Market. Casa Cakchiquel Arts Center and Atitlan Volcano are also within 16 mi (25 km).

10/10 Excellent

Victor

Sep 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2025

10/10 Excellent

Arundhati

Sep 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an outstanding property, One of the best that I have stayed in the world. The front desk staff, housekeeping staff, the sous chef, the wait staff, the turndown service staff, the staff that takes you to the hen farm, the views from their 2nd restaurant, beautifully decorated Kinnik - all possible because of their outstanding staff. The complimentary meditation kit, the french press, the kayak- all adds to the pleasantness of the stay. The beautifully decorated room A must visit if you are in Lake Atitlan. I will go back again!. Casa Palopo is an experience. THANK YOU Casa Palopo Staff.

Stayed 1 night in Sep 2025

8/10 Good

ruby

Mar 27, 2025

Liked: Amenities

Scenic and restful

Stayed 1 night in Mar 2025

10/10 Excellent

Fadi

Jan 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Most heavenly property on the planet ! We loved everything about it . Especially the infinity pool all the way up top / breathtakingly beautiful

Stayed 3 nights in Jan 2025

10/10 Excellent

Amaury

Oct 30, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing hotel, totally worth it, we are definitely coming back.

Stayed 2 nights in Oct 2023

8/10 Good

lakina

Jul 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Loved my stay here, comfortable and clean. I did get sick when I ate at the restaurant both times. Also the guy at the front desk that spoke English as well was rude. Whenever he would be assisting me, he would be helping others at the same time. Whenever I came to the front desk and he was helping someone else he didn’t even speak to me. When I checked out, he didn’t even say thank you or anything. At the price you pay for this hotel you expect the customer service to be on point. Besides him, it was a good stay.

Stayed 3 nights in Jun 2025

10/10 Excellent

Marco

May 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing views of the volcanoes and the Lake

Stayed 1 night in May 2024

10/10 Excellent

Steven

Feb 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a beautiful property with the luxury amenities of a 5 star hotel. The chef is amazing and we ate several meals in the beautiful ambience of their dining room. Comfortable beds and beautiful room with a view of the surrounding lake and mountains. We would highly recommend this hotel and its beautiful staff.

Stayed 3 nights in Jan 2024

10/10 Excellent

Felix

Dec 2, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

À dream of a place facing one of the most beautiful settings ever.

Stayed 2 nights in Nov 2023

8/10 Good

Helen

Feb 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Views, views and more views.

Fantastic views. Friendly staff. Comfortable room. Lovely public areas.

Stayed 2 nights in Feb 2024

10/10 Excellent

Flora

Dec 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

it is high up but close to a small town and transport is easy available - it has a magnificent absolutely stunning view - it is so special - waking up with the view of a huge vulcano i. the window, a big veranda with great views , a swimmingpool and hottie with great views, beautiful rooms and bathrooms . huge common areas -a restaurant and very friendly staff - it sextremely beautiful- we had one of the suites - the stunning view came with a small downside of 150 steps but we managed to never have to go up by always using the tiktuk when coming back from syrups and always eat in the room - teh entire menü is available in room - food in small town was much cheaper - prices at hotel are very high but they try to have fancy food - town restaurants were a very amazing alternative though - and

Stayed 3 nights in Dec 2024

10/10 Excellent

Alvaro

Nov 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

katherine

Jul 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Casa Palopo is heaven on earth. Every part of the hotel is thoughtfully decorated and stunning- with the kind of originality one can only find in an independent boutique hotel. Refreshing pools surrounded by curated cactus gardens, backed by the mountainous jungle and overlooking the teal Lake Atitlan. Kayaks and paddle boards are provided to make the most of the lake. The restaurant serves incredible cocktails and cuisine. The team is friendly, fun and very attentive. Little touches make the stay pure magic- a selection of wellness drinks to start your day and a unique gift in the room each nigh.

Stayed 4 nights in Jun 2024

10/10 Excellent

Dusten

Nov 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely love Casa Palopo and so glad we decided to stay here during our trip to Lake Atitlan!! The views are amazing and the service and kindness the staff showed us was outstanding. They staff went above and beyond to make sure our stay was comfortable and enjoyable. We had NO issues with communication or hot water in our rooms. So I'm really surprised by the other reviews left. The restaurant in the hotel was lovely and they were happy to accommodate to my food allergies with no problems!!! We found the location we'll worth the views of the lake and Volcanos. And easy walk to Satana Catarina, a beautiful local village. Easy Tuk tuk transport to get to Panajachel for more restaurants, shopping and transport by boat to other towns across the lake. I highly recommend this boutique hotel!!

Stayed 6 nights in Oct 2024

4/10 Poor

Jose

Jul 6, 2023

1. Declined in service. Old and wasted robes and towels. Relation price - service is not at all good. Sooooo expensive for what you are getting. Food is average but really expensive, not worth it.

Stayed 1 night in Jul 2023

2/10 Terrible

Marlen

Nov 3, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Avoid Casa Palopo: Guatemala is/was going through a political unrest situation with protesters blocking the roads. The US embassy advised anyone to stay clear or the road blocks/areas which also pertained to the roads to Late Atitlan. We found out the day we got to Antigua about the unrest and that the roads to Lake Atitlan are closed. Having booked for the day after we got to Antigua, we contacted the hotel and after several hours they said that we won’t get there unless we take a helicopter which was out of the question (financially and safety wise). We talked to several people in Antigua and most of them were going to visit Lake Atitlan as well. ALL of them got refunded due to the circumstances, however Casa Palopo did not. They charged us the hotel room for 2 nights with no explanation. (We did book through Expedia and they contacted the hotel every day for 8 days and the hotel refused to give us the refund, although Expedia mentioned several times that considering the circumstances it should be not issue to cancel the reservation and get the refund). Obviously money is way more important for them than the safety of their guest. I highly suggest to stay clear of this hotel as unknown circumstances may arise and the hotel WILL NOT work with you not matter what. We spent several hours on the phone with Expedia and emailing Casa Palopo and at the end they decided not to refund our stay!!

10/10 Excellent

Sandra

Oct 28, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was clean and sparkling. Casa is a totally colonial experience with steps and cobblestones and the most amazing panoramic view of the Lake and three volcanoes.

Stayed 3 nights in Oct 2025

10/10 Excellent

Mayling

Oct 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Muy bonita ,el personal muy amable el desayuno no me gusto la frutas sin sabor y la mantequilla que ponen para el pan es ridicula,cenamos 1 noche y la verdad q fue carisimo una ensalada de lechuga que no era nada de especial incluso decia que venia con remolacha y nunca se la pusieron carisimo y sin calidad igual el pollo que pedimos sin nada que lo acomañaea y bien caro de verdad que el restaurante tienen que mejorar los platos ya que cobran los precios caros y no tienen mucha calidad Otra cosas que me parecio un poco abusivo es que a la hora de hacer el check outel hotel cobra una tarifa bastante alta de propinas para el personal que limpia las habitaciones entiendo que se deba dejar propina ya que son muy amables pero casi pagas extra como $15 de propina por noche y eso no te lo dicen al menos deberian decirlo cuando haces la reserva

Stayed 3 nights in Oct 2025

10/10 Excellent

Sara Corenstein

Oct 25, 2025

Liked: Cleanliness, property conditions & facilities

Excelente

Stayed 2 nights in Oct 2025

10/10 Excellent

Jimmy

Oct 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love , an amazing place perfect museum was beautiful .

Stayed 2 nights in Oct 2025

10/10 Excellent

Miss Holly

Oct 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Casa Palopó was easily one of the best hotels we have ever stayed at! The staff were welcoming and helpful from the moment we arrived. They booked us tuktuks to travel around, and allowed us to preorder breakfast and take it early on the day we left. Each time we came back to our room, they had been in to tidy up and leave us a little gift! The hotel and grounds are gorgeous, and the views of Lake Atitlan are breathtaking. The hotel is a short walk from Santa Catarina Palopó, a beautiful Guatemalan town which felt authentic and friendly. We did find that it was easier to eat dinner at the hotel in the evenings, as it got dark very early and we did not want to walk back along the road from the town. It is very much a hideaway, perfect if you are looking for rest and escape. There are activities available at the hotel too, and a wonderful pool and jacuzzi at the villa in the grounds. The decor is truly beautiful, and everything is finished to an excellent standard. Thank you so much for a perfect stay.

Stayed 3 nights in Oct 2025

10/10 Excellent

Karla Vanessa

Oct 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Un lugar hermoso, todo limpio y bonito. Cada espacio tiene decoración única. La comida denlos dos restaurantes esta deliciosa y la ubicación con vista al lago es perfecta.

Stayed 1 night in Oct 2025

8/10 Good

JULIAN

Oct 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have stayed at the hotel -prepandemia- in several ocassions. This time we got hold of the only room option available in the newer building above the main hotel, problem was too many stairs, which make it dependable on shuttle runs to reach dining options within the hotel.... walking up the hill to our room is risky for anyone not in good shape/health....also there are no hand rails, hence posing addionatl risk of falling. I did like the excellent service from all the staff, always ready to help and assist ieven on nonhotel matters. The newer part, once solved the issue mentioned above should provide a good choice for staying in the future, is quite, nice pool and jaccuzzi and good spacious rooms.

Stayed 3 nights in Oct 2025

10/10 Excellent

Carlos Enrique

Sep 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

todo de 10

Stayed 1 night in Sep 2025

8/10 Good

RAYMOND

Sep 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

First time visitor. Our room had a beautiful view. It was a very relaxing location. Everyone was beyond professional and accommodating. We did have an issue with our room AC unit which leaking water from a clogged drain line... they were prompt to address and gave us a remedy. We were there for an overnight stay otherwise I may have asked for another room. The weather was cooler and refreshing so the AC at that moment was not a big deal. Thank you to all the staff at Casa Palopo.

Stayed 1 night in Sep 2025

Hotel Casa Palopó - Relais & Chateaux

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