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Hotel Casa Palopó - Relais & Chateaux

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Photo gallery for Hotel Casa Palopó - Relais & Chateaux

A patio with a round table and chairs, a view of a mountain and a lake. - Hotel Casa Palopó - Relais & Chateaux (Santa Catarina Palopo)
Creator video - submitted by Elena Taber
A cozy seating area with a bench and cushions, a fireplace, and colorful hanging lights. - Hotel Casa Palopó - Relais & Chateaux (Santa Catarina Palopo)
A infinity pool with a view of a mountain range and a body of water. - Hotel Casa Palopó - Relais & Chateaux (Santa Catarina Palopo)
A bedroom with a large bed, a nightstand, a lamp, and a view of the sea and mountains. - Hotel Casa Palopó - Relais & Chateaux (Santa Catarina Palopo)
Luxury
4.0 star property
9.4

Exceptional

Lakeside sanctuary in the mountains

Panoramic lake and volcano views frame the infinity pool, where guests gather for spectacular sunsets. The restaurant serves flavorful dishes with outdoor dining overlooking water. Cactus gardens surround refreshing pools, creating a luxurious retreat near Santa Catarina village.

Popular amenities

  • Parking included
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Santiago Junior Suite

A bedroom with a large bed, wooden headboard, and a view of the sea.

Santiago Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (San Antonio)

A wooden-framed room with a bed, a desk, and a chair.

Suite (San Antonio)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Toliman)

A bedroom with a four-poster bed, a desk with a chair, a side table with a lamp, and a view of the ocean.

Suite (Toliman)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (San Marcos)

A bedroom with a wooden bed, a painting on the wall, and a lamp on either side of the bed.

Deluxe Room (San Marcos)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (San Juan)

A bedroom with a bed, a desk, and a view of a mountain.

Deluxe Room (San Juan)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room (San Lucas)

A room with two wooden beds, each with a headboard and footboard, flanked by nightstands with lamps. There is a painting above the beds and a green wall to the right.

Deluxe Room (San Lucas)

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite (San Pablo)

A bedroom with a large bed, a chair, a table, and a view of the outdoors.

Junior Suite (San Pablo)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Santa Catarina Master)

A room with a wooden table, chairs, a view of the sea, and a cabinet.

Suite (Santa Catarina Master)

  • Lake view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Atitlan Master)

A bedroom with a large bed, a fireplace, a balcony with a view of a mountain, and a table with chairs.

Suite (Atitlan Master)

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (San Antonio)

A spacious bedroom with a large bed, a desk, and a chair. There is a window with curtains and a view of the outdoors.

Suite (San Antonio)

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Toliman)

A four-poster bed with a canopy, a bedside table with a lamp, and a vase with flowers.

Suite (Toliman)

  • Lake view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for San Rafael Deluxe

A bedroom with a large bed, wooden headboard, and a view of cacti through a sliding glass door.

San Rafael Deluxe

10.0 out of 10
Exceptional
(1 review)
  • Partial lake view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Santiago Junior Suite

A bedroom with a bed, wooden headboard, bedside tables, a wall hanging, and a blue door.

Santiago Junior Suite

  • Mountain view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for San Francisco Superior

A bedroom with a large bed, multiple windows, and a view of trees and mountains.

San Francisco Superior

  • Partial lake view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for San Pedro Jr Suite

A modern bedroom with a wooden bed, bedside tables, a desk, and a large mirror.

San Pedro Jr Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Partial lake view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for San Andres Deluxe

A bedroom with a large bed, wooden headboard, and a view of trees and mountains through the window.

San Andres Deluxe

10.0 out of 10
Exceptional
(4 reviews)
  • Partial lake view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Santa Clara Suite

A spacious room with a large window, a balcony, and a bed with pillows.

Santa Clara Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cerro de Oro Grand Master Suite

A pool with a view of the sea, a white building with a tiled roof, and a wooden deck with lounge chairs.

Cerro de Oro Grand Master Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed

Villa (Palopo)

  • Sleeps 6
  • 3 King Beds

About the neighborhood

Located in Santa Catarina Palopo, Hotel Casa Palopó - Relais & Chateaux is in the mountains. Shoppers can check out Panajachel Municipal Market, while everyone can enjoy the natural beauty of Atitlan Volcano and Atitlan Nature Reserve. Don't miss out on a visit to Casa Cakchiquel Arts Center. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Santa Catarina Palopo travel guide
Map
Kilometro 6.8, Carretera a San Antonio Palopó, Santa Catarina Palopo, Solola, 7011

What's nearby

  • A boat docked at a pier with mountains in the background.
    Lake Atitlán
    2 min walk - 0.1 miles
  • A variety of fresh vegetables including potatoes, carrots, and cucumbers displayed at a market.
    Panajachel Municipal Market
    14 min drive - 3.8 miles
  • Santa Catarina Palopo Church
    16 min walk - 0.9 miles
  • Pintando Santa Catarina Palopó
    2 min drive - 0.7 miles
  • Casa Cakchiquel Arts Center
    17 min drive - 4.2 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos)
    134 min drive

Restaurants

  • Restaurante El Cayuco
    8 min drive
  • Nativo Cafe
    7 min drive
  • Restaurante El Atitlan
    8 min drive
  • Kinnik
    4 min walk
  • Humaya
    8 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • 6.8 Palopó
  • Kinnik

Things to do

  • Boat tours
  • Designer stores
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Kayaking
  • Library
  • Outdoor pool
  • Shopping

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 10 are not allowed at this adults-only property; all guests 10 and older are welcome
Rollaway/extra beds are available for USD 75.0 per day
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 400 per vehicle (roundtrip, maximum occupancy 4)
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Casa Palopó - Relais & Chateaux have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:00 PM.

Is Hotel Casa Palopó - Relais & Chateaux pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Casa Palopó - Relais & Chateaux?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Casa Palopó - Relais & Chateaux?

Check-out is at 2 PM.

Does Hotel Casa Palopó - Relais & Chateaux provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 400 per vehicle applies.

Where is Hotel Casa Palopó - Relais & Chateaux located?

Situated in the mountains, this luxury hotel is 0.7 mi (1.1 km) from Pintando Santa Catarina Palopó and within 6 mi (10 km) of Church of Saint Francis and Panajachel Municipal Market. Casa Cakchiquel Arts Center and Atitlan Volcano are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Casa Palopó - Relais & Chateaux Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 222 out of 283 reviews
Rating 8 - Good. 31 out of 283 reviews
Rating 6 - Okay. 16 out of 283 reviews
Rating 4 - Poor. 7 out of 283 reviews
Rating 2 - Terrible. 7 out of 283 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, excellent service, the room was very spacious, comfortable, and well maintained.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views are outstanding. This is a highend hotel were you fully relax and enjoy an excellent time. Staff ensures every detail is very well thought of and their hospitality make you feel very welcomed. Highly recommend if you are looking for a beautiful and safe location with fantastic view and desire to fully relax.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really amazing experience. Place is unique. Food is really good. Staff very attentive. We had also a massage which was delightful and the sauna one of the most uniques I’ve ever seen.. Truly amazing hotel.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in August and it was hot, we had a room with air condition. It was very noisy but at least cooled the room. Continental breakfast comes with fruits, bread, butter, jam and a drink, all the rest is extra. The hotel was more isolated and not in any town center. We had a private tour of the towns around the lake and it was very convenient for the boat to dock at the hotel private dock and pick us up and drop us off there.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute perfection. The staff is so willing to assist and provide you a WhatsApp number to message for any needs. We enjoyed the beautiful pool area, using the kayak and paddleboard and dining at both onsite restaurants. It was magical stay…enjoying sunrise and sunset in an absolutely stunning setting.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa de Palopo was truly an amazing experience. The rooms, grounds, pools & restaurants were impeccable. The staff was extremely helpful, gracious and accommodating. From swimming in the lake in the morning, to breakfast overlooking the lake, spa services and lovely amenities, our stay was impeccable. Can't wait to come back and enjoy this beautiful place again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Attentive staff, charming hotel that has an amazing view!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Top notch trained staff, a real upscale experience A bit pricey but worth every penny
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Casa Palopa was amazing. Not only was the property beautiful, but the service stood out above all else. Communication was very clear and exceeded all our expectations. The transfers were very well coordinated and our driver Martin was excellent! He picked us up from Antigua and then taking us to the airport early in the morning to catch an early flight. He even turned the car around when I left a valuable in Antigua, very kind and understanding. I highly recommend this hotel and it is well worth the price. Above all else the food and the staff were phenomenal, I highly recommend and I hope to visit again soon!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, warm and kind staff, beautiful place.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This oasis is even better than the photographs. Blown away by the beauty of the property. The hotel was at capacity but I felt like I was the only guest and had the pool to myself most of the time. Don’t hesitate or waste time looking at alternatives.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service. Staff went out of their way to take care of us.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel. Extremely attentive and helpful staff. Beautiful views. Overall, amazing accommodation.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from all the staff, very welcoming and private at the same time, to be calm and relaxed
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This part of our journey through Guatemala was to stay at this hotel and relax, and we did just that. The hotel is absolutely gorgeous, but be prepared to climb stairs and steep inclines but not to worry, they are very accommodating with the one golf cart they have for the guests. The food was excellent and the staff went out of their way to make sure that everything was perfect. Henry and Jonathan at the restaurant on the upper level were amazing. The spa was divine and the massages were amazing, make sure you do spa 😉 we did not visit any of the near by towns as our 2 nights was just to detach from a hectic schedule. Don’t hesitate and go ahead and book this place.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late due to a lot of traffic, the hotel was able to accommodate with a lovely dinner for us and remain open. Beautiful location and great staff.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. All smiles with an exceptional view of the lake. Really deserved to be 5 stars.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Amenities
Scenic and restful
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The view was excellent, and the food was amazing
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Simply the best! From the amazing,warm staff to the small details in the room to make me feel welcome and rested! The outdoor bath was so relaxing, along with the meditation kit, painting kit and the morning cacao boost! The pillows and bed were so comfortable as well. I loved everything!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views and service
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice views. Rooms are charming. Staff is friendly, however service is slow. Food at main restaurant is not good.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stunning. The staff was very friendly and attentive. We ate at both restaurants and thoroughly enjoyed the food. Will definitely visit again.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of the volcanoes and the Lake
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor dining space is incredible. Staff are very helpful and professional. Overall the property is beautiful and the stay was very relaxing.
Stayed 2 nights in Apr 2024