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Polat Thermal Hotel

Property class: 5 and above

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Photo gallery for Polat Thermal Hotel

A hotel with a pool, palm trees, and a mountain backdrop. - Polat Thermal Hotel (Denizli)
A spacious lobby with a marble floor, a reception desk, and a staircase leading to upper floors. - Polat Thermal Hotel (Denizli)
A wooden sauna with benches and a sauna table, equipped with a heater and a small sink. - Polat Thermal Hotel (Denizli)
An outdoor patio area with wicker furniture and a pergola structure. - Polat Thermal Hotel (Denizli)
A spa area with a large bathtub, a wooden bench, and a wall with a framed artwork. - Polat Thermal Hotel (Denizli)
At Polat Thermal Hotel, you can look forward to a poolside bar, a grocery/convenience store, and a terrace. Treat yourself to a massage at the onsite spa. Be sure to enjoy breakfast and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a garden.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Room options

View all photos for Standard Room

A hotel room with a large bed, a smaller bed, a desk with a lamp, a television, and a painting on the wall.

Standard Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Located in Pamukkale, a neighborhood in Denizli, Polat Thermal Hotel is in the mountains. Cleopatra Pools and Pamukkale Travertine Terraces are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Sumer Park AVM and Babadağlılar Bazaar. Visit our Denizli travel guide
Map
Karahayit Mevkii, Denizli, Denizli, 20290

What's nearby

  • Terraced hot springs with a person standing on the steps, surrounded by greenery and buildings.
    Red Travertine of Karahayit
    12 min walk - 0.6 miles
  • Terraced travertine formations with clear blue pools.
    Pamukkale-Hierapolis
    12 min walk - 0.6 miles
  • A clear pool surrounded by trees and rocks.
    Hierapolis
    4 min drive - 1.9 miles
  • Terraced mineral pools, a mountainous backdrop, and a clear sky.
    Pamukkale Travertine Terraces
    8 min drive - 4.7 miles
  • A snow-covered landscape with a curved white structure, a sunset, and a distant tree line.
    Pamukkale Thermal Pools
    11 min drive - 3.1 miles

Getting around

  • Goncali Station
    26 min drive
  • Denizli (DNZ-Cardak)
    70 min drive

Restaurants

  • Yörük Evi
    6 min walk
  • semaver çay evi
    10 min walk
  • Naz Kebap Evi
    8 min walk
  • İpek Yolu Uygur Restaurant
    10 min walk
  • Metro Pomegranate Juice
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hiera Restaurant

Things to do

  • 2 indoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Hot springs
  • Library
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 2 indoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4,542 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot springs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between February 2 and May 13.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TRY 150.0 per day
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Rollaway bed fee: TRY 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Masks are required at the property for guests without COVID-19 vaccination
Property Registration Number 8133

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Polat Thermal Hotel have a pool?

Yes, this property has 2 Indoor pools, a seasonal outdoor pool, and a children's pool.

Is Polat Thermal Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Polat Thermal Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Polat Thermal Hotel?

Check-out is at noon.

Where is Polat Thermal Hotel located?

This family-friendly Denizli hotel is located in the mountains, within 1 mi (2 km) of Red Travertine of Karahayit and Pamukkale-Hierapolis. Hierapolis and Hierapolis Necropolis are also within 3 mi (5 km).

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Reviews

Polat Thermal Hotel Reviews

6.2

6.0

Cleanliness

6.4

Location

6.4

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 10 out of 42 reviews
Rating 8 - Good. 9 out of 42 reviews
Rating 6 - Okay. 8 out of 42 reviews
Rating 4 - Poor. 4 out of 42 reviews
Rating 2 - Terrible. 11 out of 42 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of leftover around the hot pool clothes some food empty drinking cans towels
Stayed 1 night in Oct 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Standard room very dated and in poor conversation. Some of common areas also in poor conservation like swimming pool showers.
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it Cold water: if you plan on showering at the same time as other guests, you won't have hot water Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room Bed: the ned is rock hard and feels like sleeping on a plank It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unser Aufenthalt war insgesamt wirklich sehr schön und angenehm. Besonders positiv möchten wir das Personal hervorheben, das durchweg sehr freundlich, aufmerksam und hilfsbereit war. Wenn wir Fragen oder Wünsche hatten, wurde uns jederzeit direkt weitergeholfen. Auch das Essen hat uns sehr gut gefallen. Es war lecker und abwechslungsreich, sodass es eigentlich immer etwas anderes zu entdecken gab. Dadurch wurde es auch bei einem längeren Aufenthalt nicht langweilig. Ein absolutes Highlight für unsere Tochter war der wunderschöne Aquapark. Sie hatte dort unglaublich viel Freude und konnte sich richtig austoben. Gerade für Familien mit Kindern ist der Aquapark unserer Meinung nach ein großer Pluspunkt. Auch die gesamte Anlage hat uns einen sehr guten Eindruck gemacht. Alles in allem hatten wir einen sehr schönen und erholsamen Aufenthalt und haben uns während der gesamten Zeit wohlgefühlt. Wir würden die Unterkunft auf jeden Fall weiterempfehlen und kommen gerne wieder. Besonders Familien mit Kindern können hier eine tolle Zeit verbringen. Insgesamt war es für uns ein sehr gelungener Aufenthalt!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Oda temizli ve meydanlar temizdi. Termali güzel. Lobisi güzel . Yemekleri lezzetli. çam ağaçları içinde sezsiz bir otel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Odalar temiz personel çok kibarlardı
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Otel temiz ve sakindi personel ilgiliydi
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soğuk havada termal havuza girmek çok keyifli. Kafa dinlediğim bir tatil oldu otelin etrafı yemyeşil sabah yürüyüşleri için ideal yemekler genel olarak tatmin edici
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rezalet

Akşam geç saatte giriş yaptım,reception pernoleni, güler yüzlü yardımcı oldular.Odalar çok kötü,spa bölümü rezalet.Odakarda ucuz kağıt terlik,klima rahatsız edici,banyolar kötü kokuyor.Spa bölümüne inmem istedim bornoz havlu vb ihtiyaçlar bulunmuyor,yardımcı olanda yok.Neyse gece gürültü ortamda uyudum.Sabah kahvaltısına indim ,inşaat şantiyelerinde kahvaltı görünümü herşey karma karışık,Herşeyi ile tek yıldızı bile hak etmiyor.
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oda temizliği hiç iyi değil

Oda trmizliği çok kötüydü. Roz alınmamış yatak altları toz içinde. Sabun yok duş jeli şampuan zaten yoktu. Odalarve korudorlar inanılmaz soğuktu. Üşüdük. Artı oda tozu hasta olarak çıktık. Büyük bir beklentim yoktu, kusırda aramıyorum amaodada neden temiz tealim edilmez ki
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Liked: Staff & service
Nettes und freundliches Personal an der Rezeption
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool thermal pool, excellent food!

Cool thermal pool, excellent food!
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Hôtel correct sans plus pour un 5 étoile
Stayed 2 nights in Aug 2021
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little disappoinment

I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berbat, Berbat

Oda berbat, ısıtma sistemi çok çok kötü, termal havuz çok sıcak insanın bedenini haşladı, sıcak havuz buz gibi, yemekler berbat Nasıl 5 yıldız verilmiş bilemiyorum. Kimseye tavsiye edemem.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eccellent

Beautiful sea view property, close to all restaurants.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

:)
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Shabby, a little creepy

The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible el hotel para el costo y el lugar

El hotel es viejo, no tiene mantenimiento. El cuarto huele a cigarrillo.
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Needs renovation

Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Muy sucio y la comida es como para carceleros. El buffet se nota que es reciclado de varios días. La verdad que deja mucho que desear yo le daría 1 🌟
Verified review

2/10 Terrible

Disliked: Staff & service, room comfort

Ac not working in any room in May, tons of mosquit

no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, room comfort

Off season

The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

温泉は最高

温泉が最高です。私の好みからすると、少し温度が高すぎますが、屋外温泉の噴出口直下の小さい湯船に入っていると、肌が一気に若返ります。ハマムも快適です。食事は朝夕ともビュッフェスタイルですが、少し種類が乏しいように思います。滞在中に天井から水漏れが有り、ルームサービスが対応できずに部屋を替わりました。